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- Tasks: Help resolve customer issues directly with our Executive Board.
- Company: Join Iceland, a vibrant team that values care and collaboration.
- Benefits: Enjoy a supportive work culture with opportunities for growth.
- Why this job: Be part of a diverse team making a real impact in customer care.
- Qualifications: Strong communication skills and a knack for problem-solving are essential.
- Other info: This role is perfect for those who thrive in dynamic environments.
The predicted salary is between 28800 - 43200 £ per year.
Do you have great attention to detail? Do you enjoy being in a customer facing environment? Do you have excellent written and verbal communication skills? Here at Iceland were different. We care. Were not a dull stuffy corporate. Were one big team. A diverse group of people who get stuck in and work together. If this is how you like to work then please read on. We are looking for a Customer Focused, driven Advisor to work within our Customer Care team within Executive Resolution. Overall Purpose of the role is to respond and resolve all customer communications that aremade to the board of Executives. Key Responsibilities: Respond and resolve all customer contacts sent to the Executive Board Directors, as well as case managing damage and injury complaints beginning to end. Key Skills: Highly organised, problem solver, strong written and verbal skills. Confident in liaising with different departments to get necessary information to put a resolution in place. Able to provide excellent customer care skills in terms of empathy, enthusiasm and confidence. Excellent telephone manner. Detail focused. Understands the…
Executive Resolution Advisor employer: Iceland Food Group Careers
Contact Detail:
Iceland Food Group Careers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Executive Resolution Advisor
✨Tip Number 1
Showcase your attention to detail by preparing for the interview with specific examples of how you've successfully resolved customer issues in the past. This will demonstrate your ability to manage complex cases effectively.
✨Tip Number 2
Familiarize yourself with common customer complaints and resolutions within the industry. Being knowledgeable about potential issues will help you stand out as a proactive problem solver during discussions.
✨Tip Number 3
Practice your verbal communication skills by engaging in mock interviews or role-playing scenarios. This will help you convey empathy and confidence, which are crucial for a customer-focused role.
✨Tip Number 4
Research Iceland's company culture and values. Understanding what makes us unique will allow you to align your responses with our team-oriented approach, showing that you're a great fit for our diverse group.
We think you need these skills to ace Executive Resolution Advisor
Some tips for your application 🫡
Highlight Your Communication Skills: Since the role requires excellent written and verbal communication skills, make sure to showcase your ability to communicate effectively in your CV and cover letter. Provide specific examples of how you've successfully resolved customer issues in the past.
Emphasize Attention to Detail: Given the importance of detail orientation in this position, include instances where your attention to detail has positively impacted your work. This could be through managing complex cases or ensuring accuracy in communications.
Showcase Customer Care Experience: Demonstrate your experience in customer-facing roles. Highlight any previous positions where you provided exceptional customer service, particularly in resolving complaints or managing difficult situations.
Tailor Your Application: Make sure to tailor your CV and cover letter specifically for this role at Iceland. Use keywords from the job description and align your experiences with the responsibilities and skills mentioned to show that you are a perfect fit.
How to prepare for a job interview at Iceland Food Group Careers
✨Show Your Attention to Detail
Since the role requires great attention to detail, be prepared to discuss specific examples from your past experiences where your meticulousness made a difference. Highlight how this skill has helped you in resolving customer issues effectively.
✨Demonstrate Customer Care Skills
Prepare to showcase your customer care skills during the interview. Share stories that illustrate your empathy, enthusiasm, and confidence when dealing with customers, especially in challenging situations.
✨Communicate Clearly and Confidently
Excellent written and verbal communication skills are crucial for this position. Practice articulating your thoughts clearly and confidently, as well as being concise in your responses to potential questions.
✨Be Ready to Problem Solve
As a problem solver, you should be ready to tackle hypothetical scenarios during the interview. Think about how you would approach resolving a complex customer issue and be prepared to walk the interviewer through your thought process.
