At a Glance
- Tasks: Lead AI deployment for property management, transforming workflows and driving customer success.
- Company: Join a pioneering SaaS company reshaping real estate with innovative AI solutions.
- Benefits: Comprehensive health insurance, wellness allowance, flexible working, and family support.
- Other info: Dynamic culture focused on people, growth, and collaboration across global teams.
- Why this job: Be at the forefront of AI transformation in commercial property management.
- Qualifications: Experience in business transformation, strong communication skills, and a tech-savvy mindset.
The predicted salary is between 50000 - 70000 £ per year.
Your Role
am:pm is Re-Leased’s new AI-powered platform for commercial property management - a greenfield product reshaping how property managers work. This is one of the first two hires into the delivery function. Early US enterprise customers are landing. You come in before the methodology is finished and help shape it while running live engagements. What you build here defines what am:pm delivery looks like at scale. This role owns the enablement experience for customers adopting am:pm. You work directly with property management teams to design and embed new workflows, replacing existing processes with AI-powered operations. You are the face of that change. You command a room, build trust fast, and drive adoption through relationships as much as process - with enough technical grounding to handle product questions live. The role sits between the implementation consultant and change management lead.
Your Responsibilities
- Project manage customer enablement end to end - workflows implemented, data ingested, teams live
- Work onsite with property managers to guide them through the transition
- Troubleshoot and resolve adoption challenges during implementation
- Deliver enablement projects on time and to a high standard
- Deliver engaging, practical training for property managers and operational teams
- Tailor content to each customer's specific goals and workflows
- Build and maintain high-quality documentation and playbooks to scale future engagements
- Gather customer feedback and feed insights back to Product and Customer Success
- Build trust and enthusiasm for the platform through hands-on support
- Communicate change clearly and handle concerns with empathy and confidence
- Act as the primary champion for customer success throughout enablement
- Partner with customer champions and directors to establish an AI centre of excellence within each customer's business
- Help define what good looks like at each stage of implementation; flag gaps and bring improvements back to the team
- Contribute to the partner model design - what a certified delivery partner proves, and what onboarding a partner looks like in practice
- Assist in developing the strategy of the services framework as it scales - the rollout blueprint, AI CoE structure, and delivery model for volume
Your Experience
- Property or business transformation experience - demonstrated ability in running change in complex organisations.
- Technically grounded with the ability to demo, troubleshoot live in front of a customer, and articulate how the product works at a customer-facing level
- Hands-on experience using AI tools, agents, and workflow automation with an AI-forward mindset
- Has run implementation or change management projects with enterprise or mid-market clients. Structured thinking and written output matter here alongside presence in the room.
- Proficiency in Microsoft Office, Excel essential; CRM or SaaS platform experience a plus
- Strong communication and presentation skills; can influence and guide stakeholders through significant change
- Strong problem-solving and analytical thinking; commercially aware
- Significant experience in implementation consulting, SaaS delivery, or business transformation
Our culture
- People First: One team globally; our people and customers always come first.
- Find a Way: Like a river, we find a way around obstacles.
- Win or Learn: Our journey for improvement never ends; enjoy the ride!
- Aim High: We dare to set big goals and love the challenge of achieving them against the odds.
Why you’ll love working here!
- Taking care of you: Including comprehensive health insurance, access to a premium EAP service and an annual wellness allowance to spend on what helps you feel good - whether that’s towards a gym membership, new running shoes, or mindfulness apps.
- Support for families: Generous paid parental leave and flexible, family-friendly support designed to help growing families balance work and life with confidence.
- Recognition for tenure and milestones: We celebrate time, commitment, and contribution with milestone rewards and additional leave as you grow your career with us.
- Flexible working, built for a global team: With customers and teammates across New Zealand, Australia, the United Kingdom, and North America, we work in a hybrid, remote-friendly way with collaborative offices and the flexibility of a balanced approach to WFH/in-office work.
Ready to Level Up? Join us and help shape the future of real estate at one of the most exciting SaaS companies born from New Zealand.
StudySmarter Expert Advice🤫
We think this is how you could land Customer AI Deployment Consultant in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Icehouseventures. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Icehouseventures before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer AI Deployment Consultant in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Icehouseventures:Your cover letter is your chance to shine! Tell us why you want to work at Icehouseventures specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Icehouseventures!
How to prepare for a job interview at Icehouseventures
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
