At a Glance
- Tasks: Provide remote technical support using video calls to troubleshoot cleaning equipment issues.
- Company: Join a fast-growing, innovative company focused on diversity and inclusion.
- Benefits: Competitive salary, private healthcare, generous leave, and career development opportunities.
- Other info: Dynamic role with excellent growth potential and a supportive team environment.
- Why this job: Make a real impact by minimising downtime and enhancing customer satisfaction.
- Qualifications: Experience in fault-finding, strong communication skills, and a customer-centric approach.
The predicted salary is between 40500 - 49500 £ per year.
Description
We are looking for an experienced and self-driven Smartcall Engineer.
You will play a pivotal role in providing remote technical support to customers and field engineers, leveraging video calls to identify and troubleshoot faults in cleaning equipment.
Your expertise will contribute to minimising on-site visits, ensuring efficient issue resolution, and supporting the overall success of the Smartcall program.
This position involves collaborating closely with on-site operatives, area managers, and internal teams to deliver high-quality technical assistance.
Responsibilities
- Utilise Smartcall technology to engage with on-site operators and area managers, diagnosing issues with cleaning equipment through effective video calls.
- Provide clear and concise guidance and instructions to rectify faults, ensuring minimal downtime and optimal machine performance.
- Respond to internal referrals from the Helpdesk, addressing and resolving issues remotely to eliminate the necessity for on-site visits by Field Service Engineers.
- Collaborate with cross-functional teams to streamline communication and enhance issue resolution efficiency.
- Offer technical support and advice to Field Service Engineers, empowering them to achieve first-time fix solutions.
- Review and interpret breakdown call tickets, identifying cases where non-standard parts are required for effective resolution.
- Liaise with the Parts & Smartcall Administrators to coordinate the delivery of non-standard parts to Field Service Engineers or directly to customer sites.
- Streamline the process of obtaining and delivering parts, contributing to the overall efficiency of the Smartcall support system.
- Provide comprehensive guidance to other areas of the business on the parts and part numbers required for first-time fix scenarios.
- Assist in interpreting and applying information from technical manuals, ensuring accurate and effective problem-solving.
Requirements
- Proven experience in mechanical and electrical fault-finding, either in-field or remote technical support
- Strong troubleshooting and problem-solving skills, with the ability to guide others through issue resolution.
- Excellent communication skills, both verbal and written, to effectively convey technical information.
- Familiarity with Smartcall technology and video conferencing tools.
- Collaboration and teamwork abilities to work seamlessly with cross-functional teams.
- Knowledge of cleaning equipment or similar machinery is a plus.
- Attention to detail and the ability to interpret technical manuals accurately.
- Customer-centric approach with excellent customer service skills
As a person, you are a self-starter who is motivated to kick start your own projects, welcomes challenges, seeks feedback from others, asks “How can I help” and then “How can we make this better”, shows perseverance on long-term goals, and generally goes above and beyond in their work.
Benefits
- Competitive salary
- Private healthcare
- 21 days annual leave plus bank holidays
- Enhanced workplace pension scheme
- Access to our discount and wellbeing portal, ICE Cube
- Life assurance which is 2x annual salary
- Bonus payment of £100.00 following 5 years’ service then an additional £25.00 for each subsequent year of service e. g. £125.00 following 6 years’ service
- Holiday buy back scheme
At ICE we strive to encourage personal development and career progression, offering on-the-job training as well as support for professional qualifications for our employees.
We are a fast-growing business, and this position would suit someone who likes to hit the ground running and has a drive for success.
How we do it
But we’re still growing, and that’s why we need you.
ICE is an equal-opportunity employer, and we’re on a mission to foster a diverse & inclusive workplace.
Individuals seeking employment at ICE are considered without regard to race, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
Want to join our mission?
Join a team that's raising the standards across the industry - your next opportunity starts here!
Smartcall Engineer in Runcorn employer: ICE
ICE Clear Europe is an excellent employer that fosters a collaborative and innovative work culture, where employees are empowered to shape risk management practices across diverse asset classes. With a strong focus on professional development, you will have ample opportunities for growth and advancement while working in a dynamic environment that values regulatory compliance and strategic initiatives. Located in the heart of London, our team enjoys a vibrant city life alongside competitive benefits and a commitment to employee well-being.
StudySmarter Expert Advice🤫
We think this is how you could land Smartcall Engineer in Runcorn
✨Join Engineering Meetups!
Get yourself along to local engineering meetups or tech conferences. These are great places to connect with like-minded folks and industry leaders who might just have a lead on that full-time Smartcall Engineer role you’re after at ICE.
✨Show Off Your Projects!
Don’t be shy about showcasing your engineering projects. Whether it’s a funky app, a mechanical design, or a complex algorithm, having a solid portfolio on platforms like GitHub can really make you stand out. Plus, it gives potential employers at ICE a taste of what you can bring to the table!
✨Engage with Online Communities
Dive into engineering forums and online communities, like Reddit or specific engineering Discord channels. Sharing your insights, asking questions, and being active can help you build connections that might lead to job opportunities at ICE.
✨Apply Through Company Websites
When you spot a role like Smartcall Engineer at ICE, apply directly through their website. Often, this can show your genuine interest in the company and you might just get noticed quicker than via typical job boards.
We think you need these skills to ace Smartcall Engineer in Runcorn
Some tips for your application 🫡
Showcase Your Technical Expertise:When applying for an engineering role like Smartcall Engineer, it’s essential to highlight your technical skills. Include any relevant software or tools you're proficient in on your CV—think CAD software, simulation tools, or programming languages. Don't skimp on any engineering projects you've worked on that demonstrate your ability to solve complex problems.
Focus on Results and Impact:In the engineering world, we love numbers and real-world impact. Quantify your achievements wherever possible—like reducing costs by a certain percentage, improving efficiency, or successfully completing a project ahead of schedule. This gives your future employers at ICE a clear picture of the value you can bring.
Craft a Compelling Cover Letter:Use your cover letter to express your passion for engineering and explain why you’re drawn to ICE specifically. Share what aspects of their work excite you and how your values align with theirs. This is your chance to show a bit of personality while keeping it professional!
Include Relevant Certifications:If you have any engineering certifications, especially ones that are recognised in your field, make sure to feature them prominently on your CV. They demonstrate not just your knowledge, but also your commitment to professional development, which is something we at StudySmarter value highly.
How to prepare for a job interview at ICE
✨Brush Up on Core Engineering Principles
Before heading into the interview with ICE, make sure you're solid on the fundamental engineering principles relevant to the role. Be ready to discuss concepts such as thermodynamics, fluid mechanics, or structural analysis, depending on the specifics mentioned in the job description. Don’t skip any hands-on projects or coursework; these can be excellent talking points!
✨Show Off Your Problem-Solving Skills
Expect technical questions or case studies during your interview—after all, engineering is all about solving problems! Prepare a few examples of how you've tackled engineering challenges in the past, whether at university or in any practical experience. Practising with mock technical interviews can really help you articulate your thought process and solutions.
✨Relate Your Experience to the Role
In a full-time role, employers like ICE want to see that you can adapt and grow within their team. Be ready to discuss how your previous internships, projects, or studies relate directly to the work you'll be doing. Highlight specific experiences that showcase your collaborative skills and how you've successfully worked within a team environment.
✨Know Your Tools and Software
Most engineering roles require familiarity with specific tools and software. Prepare to talk about your proficiency with programmes like AutoCAD, MATLAB, or SolidWorks if they’re relevant to the role. Even better, have examples of projects where you’ve used these tools, as it'll demonstrate your hands-on experience and readiness for the job.
