Regional Engineers Scheduler

ICE is growing fast, and we need someone who can really integrate themselves into the team. Your role will be managing the workloads of the engineering workforce, adhering to customer service level agreements (SLAs). You will be establishing and evolving relationships across the Service Delivery function and across the wider business in a stand-alone role where you will need to show resilience and adaptability when managing unexpected changes to our customer’s needs. This is a fast-paced, high-pressure environment where the individual will need to use their initiative with a high level of attention to detail to ensure proper organisation of the schedules are kept.

Responsibilities

• Managing engineer diaries for the region, adhering to the customer SLAs
• Main point of contact for all engineer and planning enquiries
• Liaise with the Service Delivery Managers to ensure diaries are achievable.
• Work with our internal colleagues based at various locations to ensure that breakdown attendance is delivered on time and in line with customer expectations
• Ensure all daily KPIs are met
• Installations, breakdowns, PA Test (Compliance visits) and Scheduled Service planning within established customer service level agreements
• Update and maintain customer records within our internal database
• Undertake any other duties as appropriate, within your competence. As required by your line manager

Requirements

What we’re looking for

• IT literate and competent user of Microsoft Office Applications
• Strong communicator with excellent telephone and email manner
• Customer centric

Bonus experience

• Previous experience in a similar role/environment
• Educated to GCSE level (Maths and English Grade C equivalent or above)

Benefits

What’s in it for you?

• Competitive salary
• Private healthcare
• 21 days annual leave plus bank holidays
• Enhanced workplace pension scheme
• Access to our discount and wellbeing portal, ICE Cube
• Life assurance which is 2x annual salary
• Bonus payment of £100.00 following 5 years’ service then an additional £25.00 for each subsequent year of service e.g. £125.00 following 6 years’ service
• Holiday buy back scheme

About ICE

With over 50 years of experience, ICE is the UK’s largest independent provider of cleaning equipment. We manage thousands of sites across the UK in a wide variety of sectors including retail, healthcare, warehousing, manufacturing, distribution, and education. As well as supplying and servicing traditional cleaning equipment, we also have over a decade of experience in robotic floor cleaning machines. We are not only committed to a greener future through our own ESG strategy, but we also place the utmost focus on ensuring we offer products and services to customers that support their own sustainability goals and commitments.

At ICE we strive to encourage personal development and career progression, offering on-the-job training as well as support for professional qualifications for our employees. We are a fast-growing business, and this position would suit someone who likes to hit the ground running and has a drive for success.

How we do it:

ICE is an equal-opportunity employer, and we’re on a mission to foster a diverse & inclusive workplace. Individuals seeking employment at ICE are considered without regard to race, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.

Want to join our mission?

If ICE sounds like the place to be to you, please apply using the link below.