ICE is seeking an experienced Operations Manager to lead day-to-day performance and coordination of all Service Delivery support functions, including Helpdesk, Scheduling, Parts, Smartcall and Key Accounts, in Peterborough. This hands-on role focuses on efficient service delivery and meeting SLAs while delivering excellent customer experience.
You will guide a team of Service Delivery Managers, drive KPIs, optimise scheduling and parts flow, and partner with Engineering to remove blockers and
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Service Delivery Operations Lead in Peterborough employer: ICE
ICE Clear Europe is an excellent employer that fosters a collaborative and innovative work culture, where employees are empowered to shape risk management practices across diverse asset classes. With a strong focus on professional development, you will have ample opportunities for growth and advancement while working in a dynamic environment that values regulatory compliance and strategic initiatives. Located in the heart of London, our team enjoys a vibrant city life alongside competitive benefits and a commitment to employee well-being.
