ICE is seeking an experienced Operations Manager in the Peterborough area to oversee day-to-day performance across the Service Delivery team, including Helpdesk, Scheduling, Tech Administration, Parts, Smartcall and Key Accounts. You will lead a team of Service Delivery Managers, aligning with SLAs and customer expectations while improving efficiency and customer experience.
This hands-on role requires strategic thinking and strong leadership to manage workflow, resolve issues, and drive
Operations & Service Delivery Leader in Peterborough employer: ICE
ICE Clear Europe is an excellent employer that fosters a collaborative and innovative work culture, where employees are empowered to shape risk management practices across diverse asset classes. With a strong focus on professional development, you will have ample opportunities for growth and advancement while working in a dynamic environment that values regulatory compliance and strategic initiatives. Located in the heart of London, our team enjoys a vibrant city life alongside competitive benefits and a commitment to employee well-being.
