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- Tasks: Support copyright services by reviewing and reconciling musical work registrations.
- Company: ICE is a purpose-driven organisation supporting songwriters with accurate royalty payments.
- Benefits: Enjoy flexible working, mental health initiatives, enhanced holiday allowance, and comprehensive training.
- Why this job: Join a dynamic team at the intersection of music, technology, and data with impactful work.
- Qualifications: Analytical skills, attention to detail, problem-solving abilities, and effective communication are essential.
- Other info: This role is mainly home-based with monthly office meet-ups in London.
The predicted salary is between 20000 - 26000 £ per year.
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Operations Agent (m/f/d) (mainly home-based), London
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Client:
ICE
Location:
London, United Kingdom
Job Category:
Other
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EU work permit required:
Yes
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Job Reference:
e690f6df92f9
Job Views:
5
Posted:
12.08.2025
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Job Description:
About ICE
ICE is a purpose-driven organisation, founded by rightsholders, for rightsholders.
We exist to support songwriters, enabling societies and publishers to accurately compensate them when their work is used internationally.
We operate at the exciting intersection of technology, music, and data.
Since our 2010 launch, we have paid billions to rightsholders through deep expertise in Copyright, Processing and Licensing.
Our collaboration with stakeholders across the industry delivers best practice, new processes & innovative solutions for better royalty flows.
Strategic investment in technology enables us to process trillions of streams, to deliver the maximum revenue for rightsholders.
ICE has grown to distribute more than €1bn in royalties per year, licensing music services such as Spotify, Apple, YouTube and TikTok.
About the Role
At the heart of ICE is Service Operations, where our team of experts consolidate complex song ownership and rights data from multiple sources to provide the industry’s most authoritative and trusted source of the truth, underpinning accurate royalty payments from a wide range of sources as well as supporting several other operational services to the business and to customers.
We are expanding our Operations team and are currently recruiting in London for Operations Agents (m/f/d) on an initial 2-year fixed term contract, with a starting salary of £25K, increasing to £31K after successful completion of a 6-month probation period. This role is primarily home-based, with a minimum requirementto attend the London office once a month for a team day.
What you’ll be doing…
The initial focus of this role will be to support the Copyright service by reviewing, comparing andreconciling incoming Musical Work registrations from CMOs and publishers to ensure that the ICECopyright database accurately reflects all interested parties and their contributions/claimable shares.They identify potential anomalies, research missing data utilising authoritative sources and liaise with ICECustomers to aid a prompt resolution of any conflicts. Our agents ensure that all ICE processing andoperational activities achieve the contracted SLAs and delivers a service that supports our Customerslicensing, invoicing and distribution deadlines.
Key Responsibilities:
- Review, compare and reconcile information from members of our customers, licensees and other sources
- Identify potential anomalies, research missing data utilising authoritative sources and liaise with ICE Customers
- Ensure that all ICE processing activities achieve the contracted SLAs
- Delivers a service that supports our Customers licensing, invoicing and distribution deadlines
Requirements and Qualifications:
Analytical and detail-oriented skills
- Data Accuracy: Ability to detect discrepancies, errors or inconsistencies in information received.
- Problem solving: Capability to identify root causes of data and information mismatches and develop solutions
- Critical thinking: Evaluating data to determine its relevance, accuracy and reliability
- Ability to be able to quickly learn and adapt to using in house tools and systems (full training provided)
Research Skills
- Investigative abilities: Capacity to find missing or incorrect information through research.
- Resourcefulness: Knowing where and how to gather relevant data from internal or external sources
Communication skills - Coordinating with other teams and team members to clarify information
- Ability to convey information accurately clearly and with a high level of professionalism
Organisation Skills
- Time Management: Prioritizing tasks to meet deadlines while maintaining accuracy
Soft Skills
- Attention to detail: Ensuring all information is reviewed and entered is precise and accurate
- Persistence and tenacity: Following through on investigations and cases until issues are resolved
- Proactive approach: identifying potential data issues before they escalate
- Driven and high performer: Seeks opportunities to enhance skill sets and ability to complete other operational activities
What we offer:
- Competitive local benefits based on your location
- We promote flexible working regarding time and/or place
- Both mental and physical health initiatives
- Comprehensive training and development opportunities
- Industry insider events, team socials and company events
- Enhanced holiday allowance
We welcome candidates from all backgrounds, regardless of age, disability, gender, gender identity, gender expression, race, religion or belief, sexual orientation, socioeconomic background, and any other protected characteristic.
We are committed to making all stages of our recruitment process accessible to candidates with disabilities. Please speak to our recruitment team and we will work with you to make reasonable adjustments to ensure you can perform at your best throughout your application.
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Operations Agent (m/f/d) (mainly home-based) employer: ICE
Contact Detail:
ICE Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Agent (m/f/d) (mainly home-based)
✨Tip Number 1
Familiarise yourself with the music industry, especially copyright and licensing processes. Understanding how organisations like ICE operate will give you an edge in interviews and help you speak confidently about the role.
✨Tip Number 2
Brush up on your analytical skills by practising data reconciliation tasks. You can find online exercises or case studies that simulate the kind of work you'll be doing as an Operations Agent, which will prepare you for the job.
✨Tip Number 3
Network with professionals in the music and data sectors. Attend industry events or join relevant online forums to connect with people who can provide insights into the role and potentially refer you to opportunities at ICE.
✨Tip Number 4
Demonstrate your problem-solving abilities during the interview process. Prepare examples of past experiences where you've successfully identified and resolved discrepancies or issues, as this is a key skill for the Operations Agent role.
We think you need these skills to ace Operations Agent (m/f/d) (mainly home-based)
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Operations Agent position. Understand the key responsibilities and required skills, such as analytical abilities and attention to detail, so you can tailor your application accordingly.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous experience that showcases your analytical skills, problem-solving capabilities, and attention to detail. Use specific examples to demonstrate how you've successfully handled similar tasks in the past.
Craft a Strong Cover Letter: Write a personalised cover letter that addresses why you are interested in the Operations Agent role at ICE. Mention your passion for music and data, and how your skills align with their mission of supporting songwriters and ensuring accurate royalty payments.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail, which is crucial for the Operations Agent role.
How to prepare for a job interview at ICE
✨Show Your Analytical Skills
As an Operations Agent, you'll need to demonstrate your analytical and detail-oriented skills. Be prepared to discuss specific examples where you've successfully identified discrepancies or solved problems using data analysis.
✨Research the Company
Before the interview, take some time to understand ICE's mission and operations. Familiarise yourself with their role in the music industry and how they support songwriters. This knowledge will show your genuine interest in the position.
✨Highlight Your Communication Skills
Effective communication is key in this role. Be ready to explain how you've coordinated with teams or customers in the past to resolve issues. Use clear examples that showcase your ability to convey information professionally.
✨Demonstrate Adaptability
Since the role requires learning in-house tools and systems, share experiences where you've quickly adapted to new technologies or processes. Highlight your proactive approach to overcoming challenges and learning on the job.
