Manager, KYC/AML Operations in London

The AML Counterparty Management team, part of the ICE Futures Europe (IFEU) Market Regulation Department, is responsible for ensuring that the Exchanges and Clearing Houses it supports maintain robust Anti-Money Laundering and Sanctions controls in line with regulatory obligations. The Manager will oversee Customer Due Diligence (CDD) processes for onboarding and periodic reviews of Members, assess sanctions risks across Members and Participants, and play a key role in evaluating the effectiveness of Members’ financial crime systems and controls. This role offers regular exposure to senior stakeholders and complex, cross business issues.

Responsibilities

• Leading and supervising the KYC/AML team, ensuring high-quality delivery and adherence to internal controls.
• Overseeing Customer Due Diligence (CDD) activities for new Member onboarding, including direct engagement with applicants and coordination with international ICE offices.
• Acting as a subject matter expert (SME) and escalation point for onboarding and periodic reviews, including performing quality control (QC) assessments.
• Maintaining oversight of CDD file completeness and managing periodic reviews to ensure ongoing due diligence and consistent application of standards.
• Conducting reviews of high-risk Member relationships, preparing assessments, and ensuring appropriate approvals and documentation.
• Managing and resolving high-risk alerts generated by sanctions, PEP, and adverse media screening tools.
• Developing, maintaining, and updating policies, procedures, and processes in line with evolving regulatory and business requirements.
• Delivering training on KYC/AML and sanctions risk, including policies, regulatory updates, and procedural changes.
• Collaborating with Legal and Compliance teams on matters such as regulatory reporting and changes in legislation or regulation.
• Allocating team resources effectively to support operational efficiency and timely completion of key activities.
• Identifying opportunities for process improvements and reporting key metrics and insights to senior stakeholders.
• Supporting ad hoc projects and strategic initiatives led by the AML Director, including managing outsourcing matters for the AML Counterparty Management team.
• Responsible for creating and publishing a suite of management information reports that are clear and of good quality.
• Proactively identifying ways to enhance global KYC processes and controls.
• Representing the department in executive forums and committee meetings.

Knowledge And Experience

• Educated to degree level; an AML qualification (e.g., ICA, ACAMS) or equivalent certification is desirable.
• Minimum of five years’ experience in a Financial Crime or Compliance function with exposure to customer onboarding processes, and proven expertise in Capital Markets products.
• Experience assessing firms’ KYC, AML and sanctions systems and controls and providing clear, risk-based recommendations on onboarding or the continuation of a business relationship.
• Demonstrated people management experience, with the ability to build strong rapport, foster collaboration, and engage effectively with cross-functional teams.
• Excellent communication skills, with the ability to convey information clearly to both technical and non-technical audiences.
• Strong understanding of UK, EU, and international AML regulatory frameworks, including MiFID obligations, JMLSG guidance, and emerging trends in AML, sanctions and geopolitics.
• Experience providing coaching, feedback, and technical and conduct guidance to team members.
• A strong interest in process enhancement and technology-driven improvements, with a proactive and innovative approach to continuous improvement.
• Experience of using AI to improve processes.
• Resilience and adaptability, comfortable working in a busy environment and adjusting to changing regulatory or business requirements.