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For Companies At a Glance
- Tasks: Support hardware, software, and technology for users in a dynamic team environment.
- Company: Join a leading global exchange operator that values innovation and collaboration.
- Benefits: Competitive salary, diverse culture, and opportunities for professional growth.
- Why this job: Make an impact by enhancing user productivity and efficiency in a fast-paced setting.
- Qualifications: Bachelor's degree in Computer Science or related field; tech-savvy with multitasking skills.
- Other info: Exciting career path in a supportive and inclusive workplace.
The predicted salary is between 35000 - 45000 ÂŁ per year.
Intercontinental Exchange, Inc. (ICE) is a leading operator of global exchanges, clearing houses, data, and listings services. We connect businesses around the world to unique opportunities in markets that drive the global economy. We are a diverse and inclusive company that values innovation, collaboration, and excellence. ICE team members work across departments and traditional boundaries to innovate and respond to industry demand. A successful candidate will be able to multitask in a dynamic teamâbased environment demonstrating strong problemâsolving and decisionâmaking abilities and the highest degree of professionalism.
The EUC team is responsible for supporting all hardware, software and technology used by inâoffice and remote users to execute their daily responsibilities. As our end users support multiple businesses at ICE, EUC collaborates with enterprise stakeholders to focus on efficient processes and policies that improve user productivity and efficiency.
Responsibilities
- Onboard and train new internal and external users in ICE's environment
- Support and advance the global corporate computing environment
- Support hardware, software, and network needs for Windows, Mac, and virtual environments
- Manage tickets and incidents in ServiceNow including issue resolution, escalation, and documentation management
- Deploy hardware and software including desktop and laptop imaging software and VoIP
- Provision Active Directory, Azure, Intune, and Exchange Online including device authentication and maintaining users, groups, and distribution lists
- Manage hardware inventory, mobile device support, purchasing, and file/print/DHCP
- Troubleshoot and support conference room AV and video conferencing systems (Zoom, Teams, Webex, etc.)
- Support broker and trading floor technology (New York based EUC analysts only)
Knowledge And Experience
- Bachelor's degree in Computer Science, MIS, CIS, or related field
- Ability to stand, stoop, kneel, bend, crouch, and lift 50+ pounds
- Experience with Active Directory, Azure, Intune, Exchange Online, and Windows desktop/server troubleshooting
- Experience with networking technology such as Cisco and Juniper
- Experience with Windows OS, Mac OS, and Microsoft Office Suite
- Knowledge of scripting and PowerShell preferred
- Demonstrates a foundational understanding of AIâpowered productivity and analytics tools, including their capabilities, limitations, and appropriate use cases.
Desirable Skills
- Experience in an exchange, trading facility, or financial services environment
- Strong multitasking, time prioritization, collaborative and communication skills
EUC Analyst in London employer: ICE
Contact Detail:
ICE Recruiting Team
StudySmarter Expert Advice đ¤Ť
We think this is how you could land EUC Analyst in London
â¨Tip Number 1
Network like a pro! Reach out to current or former employees at ICE on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
â¨Tip Number 2
Prepare for the interview by researching ICE's culture and values. Show us how you align with their focus on innovation and collaboration. Bring examples of how you've tackled problems in a team setting!
â¨Tip Number 3
Practice your technical skills! Brush up on your knowledge of Active Directory, Azure, and troubleshooting techniques. We want to see that you're ready to hit the ground running in the EUC team.
â¨Tip Number 4
Donât forget to apply through our website! Itâs the best way to ensure your application gets seen by the right people. Plus, it shows youâre serious about joining the ICE family.
We think you need these skills to ace EUC Analyst in London
Some tips for your application đŤĄ
Tailor Your CV: Make sure your CV is tailored to the Analyst role at ICE. Highlight your experience with Active Directory, Azure, and any relevant tech skills that match the job description. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how your background aligns with our mission at ICE. We love seeing genuine enthusiasm for what we do.
Showcase Problem-Solving Skills: In your application, donât forget to mention specific examples of how you've tackled challenges in previous roles. Weâre looking for candidates who can demonstrate strong problem-solving abilities, so let us know how youâve made an impact!
Apply Through Our Website: We encourage you to apply directly through our website. Itâs the best way to ensure your application gets into the right hands. Plus, it shows us youâre serious about joining the ICE team!
How to prepare for a job interview at ICE
â¨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Active Directory, Azure, and Intune. Be ready to discuss how you've used these tools in past roles, as well as any troubleshooting experiences with Windows and Mac environments. This will show that you're not just familiar with the tech but can also handle real-world issues.
â¨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled complex problems in a team setting. Think about specific incidents where you had to multitask or make quick decisions under pressure. This will demonstrate your ability to thrive in a dynamic environment, which is key for the EUC role.
â¨Familiarise Yourself with ICE's Culture
Research Intercontinental Exchange and understand their values around innovation and collaboration. Be ready to discuss how you align with their mission and how you can contribute to their diverse and inclusive culture. This shows that you're not just looking for a job, but a place where you can grow and add value.
â¨Prepare for Technical Questions
Expect technical questions related to hardware and software support, especially around ticket management and incident resolution. Practise explaining your thought process when troubleshooting issues, as this will highlight your analytical skills and professionalism, which are crucial for the role.