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- Tasks: Support and manage endpoint systems, ensuring smooth operations for over 25,000 devices globally.
- Company: Join ICE, a leading global exchange operator that values diversity and innovation.
- Benefits: Full-time role with opportunities for professional growth and a collaborative work environment.
- Why this job: Be part of a dynamic team making a real impact in the tech world.
- Qualifications: Bachelor's degree in IT or related field; familiarity with Windows and ticketing systems.
- Other info: Ideal for detail-oriented individuals eager to learn and grow in IT.
The predicted salary is between 30000 - 50000 £ per year.
Join to apply for the Analyst, Endpoint Solutions role at ICE. Intercontinental Exchange, Inc. (ICE) is a leading operator of global exchanges, clearing houses, data, and listings services. We connect businesses around the world to unique opportunities in markets that drive the global economy. We are a diverse and inclusive company that values innovation, collaboration, and excellence. ICE team members work across departments and traditional boundaries to innovate and respond to industry demand. A successful candidate will be able to multitask in a dynamic team-based environment demonstrating strong problem-solving and decision-making abilities and the highest degree of professionalism.
ICE Endpoint Solutions is responsible for every endpoint, physical and virtual, which currently accounts to just under 25,000 devices globally. Master images/Golden templates, operating system updates/upgrades, security patches, software and configurations fall within the purview of our remit. Endpoint Solutions works closely with multiple IT groups within the organization to ensure proper and compliant operations of endpoints.
Responsibilities- Systems Administration – Coordinating and assisting engineers with systems crucial to the day-to-day operations of ICE endpoints.
- Application support – Deploying, configuring, operating, monitoring, tuning, upgrading, and troubleshooting endpoint applications.
- Operational Duties – The Endpoint Solutions Analyst will be working within a ticketing system and is responsible for timely remediation or escalation of end user issues. Will also be expected to provide guidance and documentation for the end user support team.
- Bachelor's degree in Computer Science, Engineering, MIS, CIS or related discipline
- Knowledge of information technology operations
- Some experience with tools like Intune, ServiceNow, Altiris, Tanium
- Familiar with Windows 10 and 11
- Ability to understand and navigate L1, L2 and L3 ticketing systems
- Good PowerShell skills
- Capable with Office suite of products
- Experience with hardware and software troubleshooting
- Detail oriented
- Willingness to take on tasks outside of the organization
- A preference to do quality work over quantity of work
Seniority level: Not Applicable | Employment type: Full-time | Job function: Information Technology
Analyst, Endpoint Solutions in London employer: ICE
Contact Detail:
ICE Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Analyst, Endpoint Solutions in London
✨Tip Number 1
Network like a pro! Reach out to current or former employees at ICE through LinkedIn. A friendly chat can give you insider info and might just get your foot in the door.
✨Tip Number 2
Prepare for the interview by brushing up on your technical skills. Make sure you can talk confidently about tools like Intune and ServiceNow, as well as your experience with Windows 10 and 11.
✨Tip Number 3
Show off your problem-solving skills during the interview. Be ready to discuss how you've tackled challenges in past roles, especially in a team environment. We love candidates who can think on their feet!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team.
We think you need these skills to ace Analyst, Endpoint Solutions in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Analyst, Endpoint Solutions role. Highlight your relevant experience with systems administration and any tools like Intune or ServiceNow. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how you can contribute to our team. Keep it concise but impactful – we love a good story!
Show Off Your Problem-Solving Skills: In your application, don’t forget to showcase your problem-solving abilities. Share examples of how you've tackled challenges in previous roles, especially in a team environment. We value innovation and collaboration!
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to keep track of your application status. Plus, we love seeing applications come directly from our site!
How to prepare for a job interview at ICE
✨Know Your Tech
Make sure you brush up on your knowledge of tools like Intune, ServiceNow, and PowerShell. Being able to discuss your experience with these technologies will show that you're ready to hit the ground running in the Analyst role.
✨Showcase Problem-Solving Skills
Prepare examples of how you've tackled technical issues in the past. ICE values strong problem-solving abilities, so be ready to share specific instances where you successfully resolved challenges, especially in a team environment.
✨Understand the Role
Familiarise yourself with the responsibilities of the Endpoint Solutions Analyst position. Knowing about systems administration, application support, and ticketing systems will help you answer questions confidently and demonstrate your enthusiasm for the role.
✨Ask Insightful Questions
Prepare thoughtful questions about the team dynamics and the technologies used at ICE. This not only shows your interest in the company but also helps you gauge if it's the right fit for you. Plus, it’s a great way to engage with your interviewers!
