Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead key accounts, drive revenue, and build strong client relationships.
- Company: Join ICE, the UK's largest independent cleaning equipment provider with over 50 years of experience.
- Benefits: Enjoy a competitive salary, wellness perks, private medical cover, and flexible time off options.
- Why this job: Be part of a fast-growing company focused on sustainability and personal development.
- Qualifications: Strong communication skills, customer orientation, and a proven track record in sales are essential.
- Other info: Opportunity for professional growth and on-the-job training in a dynamic environment.
The predicted salary is between 60000 - 70000 £ per year.
With over 50 years of experience, ICE is the UK’s largest independent provider of cleaning equipment. We manage thousands of sites across the UK in a wide variety of sectors including retail, healthcare, warehousing, manufacturing, distribution, and education. As well as supplying and servicing traditional cleaning equipment, we also have over a decade of experience in robotic floor cleaning machines. We are committed to a greener future through our own ESG strategy and focus on offering products and services that support our customers' sustainability goals.
At ICE, we strive to encourage personal development and career progression, offering on-the-job training as well as support for professional qualifications for our employees. We are a fast-growing business, and this position would suit someone who likes to hit the ground running and has a drive for success.
The purpose of our Key Account Directors is to maximise the revenue of the business through the effective and efficient management of accounts, ensuring ICE delivers the contractually agreed levels of service.
Key Responsibilities and Accountabilities:- Expansion of existing ICE development account customers
- Troubleshooting difficult accounts/projects
- Drive development plans through existing customers
- Work alongside the sales team based on key account/contract tenders and opportunities
- Coach and develop skills within the existing team
- Build and develop long-term relationships and objectives with strategic clients
- Help and support the infiltration of new target accounts
- Work on client retention projects and strategies to renew/resign contracts prior to running their contract term
- Manage a portfolio of key accounts
- Manage all aspects of the key accounts, including service calls, compliance and equipment deliveries
- Support and lead in the key accounts project management aspect of new contracts
- Achieve sales targets for both revenue and activity
- Presenting up to board level
- Quoting and negotiating at business levels
- Attending client meetings and holding review meetings
- Maintaining and expanding relationships with existing clients
- Ensuring that weekly/monthly reports are completed and submitted in line with customer and management expectations
- Working with the Head of Key Accounts and the Senior Board to deliver the highest possible level of service
- Strong people and presentation skills
- Creative writing and document preparation
- Good understanding and proficient use of Excel
- Excellent written and verbal communication skills
- Highly self-motivated and organised
- Energetic, engaging and positive approach to customers and colleagues
- Hands-on, general all-rounder
- Strong customer/people orientation
- Excellent customer relationship skills
- Proven track records in hitting and exceeding targets
- Diligent and focused on meeting deadlines and customer expectations
- Activity ratios
- Revenue monthly, quarterly, yearly
- Monthly review feedback
- Competitive salary - between £60k to £70k per annum
- Exclusive Perks & Wellbeing Hub – Unlock amazing discounts and access wellness resources with Reward Gateway
- Health & Wellness Covered – Stay protected with Health Shield, Private Medical Cover with Bupa, and Life Assurance
- Boost Your Future – Take advantage of our Enhanced Pension Opportunity
- 24/7 Support with EAP – Our Employee Assistance Programme is here to support your mental, emotional, and financial wellbeing
- Celebrate Your Dedication – Earn Long Service Awards as a token of appreciation for your loyalty and hard work
- More Time for You – Flex your time off with our Holiday Buy Back Scheme
Key Account Director employer: ICE
Contact Detail:
ICE Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Key Account Director
✨Tip Number 1
Familiarise yourself with ICE's business model and the sectors they operate in. Understanding their focus on sustainability and how they support clients' ESG goals will help you align your approach during interviews and discussions.
✨Tip Number 2
Network with current or former employees of ICE to gain insights into the company culture and expectations for the Key Account Director role. This can provide you with valuable information that can set you apart from other candidates.
✨Tip Number 3
Prepare to discuss specific strategies you've used in the past to manage key accounts and drive revenue growth. Highlighting your proven track record in exceeding targets will demonstrate your capability to succeed in this role.
✨Tip Number 4
Showcase your presentation skills by preparing a mock presentation on a relevant topic, such as a successful account management strategy. This will not only demonstrate your communication abilities but also your proactive approach to the role.
We think you need these skills to ace Key Account Director
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in account management and sales. Use specific examples that demonstrate your ability to manage key accounts and exceed targets, as these are crucial for the Key Account Director role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your understanding of ICE's business model and their commitment to sustainability. Explain how your skills and experiences align with their goals, particularly in managing client relationships and driving revenue.
Highlight Relevant Skills: Emphasise your strong people and presentation skills, as well as your proficiency in Excel. Mention any experience you have with creative writing and document preparation, as these are important for the role.
Showcase Your Achievements: Include quantifiable achievements in your application, such as sales targets you've met or exceeded, successful projects you've managed, or improvements you've made in client retention. This will help demonstrate your capability to deliver results.
How to prepare for a job interview at ICE
✨Know Your Accounts
Before the interview, research the key accounts that ICE manages. Understand their industries and specific needs. This will help you demonstrate your ability to manage and expand these accounts effectively.
✨Showcase Your People Skills
As a Key Account Director, strong interpersonal skills are crucial. Be prepared to discuss examples of how you've built and maintained relationships with clients in the past. Highlight your ability to coach and develop team members as well.
✨Prepare for Presentation Scenarios
Since you'll be presenting at board level, practice articulating your ideas clearly and confidently. Prepare a mock presentation on a relevant topic, such as a successful account management strategy, to showcase your presentation skills.
✨Demonstrate Your Problem-Solving Skills
Be ready to discuss challenging accounts or projects you've managed. Share specific examples of how you identified issues, implemented solutions, and achieved positive outcomes. This will show your capability in troubleshooting difficult situations.
