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- Tasks: Ensure Data Centre activities follow best practices and manage daily checks.
- Company: Join ICE, a leader in technology solutions, driving innovation in data management.
- Benefits: Enjoy a full-time role with opportunities for growth and skill development.
- Why this job: Be part of a dynamic team, tackling real-world tech challenges and enhancing your IT skills.
- Qualifications: 1+ years in Data Centres, basic networking knowledge, and familiarity with ITIL processes required.
- Other info: Ideal for tech enthusiasts looking to kickstart their career in a supportive environment.
The predicted salary is between 32000 - 50000 £ per year.
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Job Purpose
The Data Centre Technician is responsible for ensuring all activities carried out in the Data Centre & Access Centres conform to Data Centre Procedures and industry best practice.
Job Description
Job Purpose
The Data Centre Technician is responsible for ensuring all activities carried out in the Data Centre & Access Centres conform to Data Centre Procedures and industry best practice.
The DCT will carry out Data Centre tasks as directed, work could be project based, or tasks received via Service Now. In all cases, the DCT will ensure that appropriate tasks follow the Change Control rules and support the task as documented by the requester.
The DCT role also includes carrying out daily checks of their areas of responsibility. Ensuring security is maintained within the DC Halls. Manage visiting customers and third-party vendors. Ensuring all work activity is captured and updates entered into Service Now. Inventorying of consumables required for daily tasks. In addition, the DCT will also provide work procedures as requested by the Data Centre Manager.
The role will also be required assisting Data Centre Engineers to gather information for a work order.
Responsibilities
- First line escalation point for serious incidents or technical issues.
- Execution of MACs in the Data Centre, MPOEs, MMRs and Access Centres for internal and external customers.
- Manage asset record updates, tracking and placing assets as to their location and status (deployed, ceased, etc.)
- Carry out daily checks to ensure security and access policies are being adhered to, and Data Centre cleanliness is maintained.
- Carry out QA in Data Centre Halls and access centres.
- Record details of all hardware deliveries received from S&R.
- Control Data Centre stocks (copper/fibers patch cables, fiber cleaning accessories, cables labels, etc.) and report appropriately
Knowledge And Experience
- Experience of hardware manufacturer installation standards and knowledge of copper and fiber cabling installations and standards
- 1+ years\’ experience working in Data Centre environments.
- Basic network knowledge and experience of HP, Dell, Nokia, Ciena, Cisco, Juniper and Arista hardware
- Understanding of IP networks
- Experience working in an ITIL controlled environment with knowledge of Change Control & Incident Management processes.
- 1+ years\’ experience using Microsoft Office and CRM databases.
- Demonstrated ability to perform at an advanced level, troubleshooting techniques, communicating issues and results to co-workers and escalating to immediate management.
- Ability to manage 3rd party contract staff/companies working within the DC.
- Ability to work well with others in a team environment as a member of a self-managed work team, in rotational assignments, or as a member of a project team.
- Effective written and verbal communication at all levels
Preferred Skills
- Certified Data Centre Technician CDCT
- ITIL V3 Foundation Certificate
- HP Accredited Platform Specialist
- Systimax Copper Installation ND5541
- Systimax Installation & Maintenance ND3341
- Corning NPI Membership
- BICSI Practices and Procedures.
Seniority level
-
Seniority level
Not Applicable
Employment type
-
Employment type
Full-time
Job function
-
Job function
Information Technology
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Data Centre Technician employer: ICE
Contact Detail:
ICE Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Data Centre Technician
✨Tip Number 1
Familiarise yourself with the specific hardware and software mentioned in the job description, such as HP, Dell, and Cisco. Having hands-on experience or knowledge about these systems will give you an edge during interviews.
✨Tip Number 2
Brush up on your ITIL knowledge, especially around Change Control and Incident Management processes. Being able to discuss these concepts confidently can demonstrate your readiness for the role.
✨Tip Number 3
Network with current or former Data Centre Technicians through platforms like LinkedIn. They can provide insights into the company culture and expectations, which can be invaluable during your interview.
✨Tip Number 4
Prepare to discuss your experience in managing third-party vendors and contract staff. This is a key responsibility in the role, and showcasing your ability to handle such situations will make you a strong candidate.
We think you need these skills to ace Data Centre Technician
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in Data Centre environments. Emphasise your knowledge of hardware installation standards, cabling installations, and any specific technologies mentioned in the job description, such as HP, Dell, or Cisco.
Craft a Strong Cover Letter: In your cover letter, explain why you are interested in the Data Centre Technician role at ICE. Mention your experience with ITIL processes and how you can contribute to maintaining security and cleanliness in the Data Centre.
Showcase Relevant Skills: Clearly outline your technical skills and certifications, such as CDCT or ITIL V3 Foundation. Provide examples of how you've successfully managed incidents or worked with third-party vendors in previous roles.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A well-presented application reflects your attention to detail, which is crucial for a Data Centre Technician.
How to prepare for a job interview at ICE
✨Know Your Technical Stuff
Make sure you brush up on your knowledge of hardware installation standards and cabling installations. Be prepared to discuss your experience with specific brands like HP, Dell, and Cisco, as well as your understanding of IP networks.
✨Familiarise Yourself with ITIL Processes
Since the role involves working in an ITIL controlled environment, it’s crucial to understand Change Control and Incident Management processes. Be ready to explain how you've applied these principles in your previous roles.
✨Demonstrate Teamwork Skills
The Data Centre Technician role requires collaboration with others, including third-party vendors. Prepare examples of how you've successfully worked in a team environment or managed external contractors in the past.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to handle incidents. Think of specific situations where you had to troubleshoot technical issues and how you communicated those to your team or management.
