Customer Support Administrator (Sales)

This is a permanent role (40 hours a week) working Monday-Friday 8:30am-5:30pm within our Sales Administration Team. 100% Office based (Totton).

Hello, we're ICE - Industrial Cleaning Equipment. With over 50 years of experience, ICE is the UK's largest independent provider of cleaning equipment. We manage thousands of sites across the UK in a wide variety of sectors including retail, healthcare, warehousing, manufacturing, distribution, and education. As well as supplying and servicing traditional cleaning equipment, we also have over a decade of experience in robotic floor cleaning machines. We are committed to a greener future through our own ESG strategy, and we focus on ensuring we offer products and services to customers that support their own sustainability goals and commitments.

What part will you play? A vital one! As a Customer Support Administrator, you will play a pivotal role in ensuring exceptional customer service and efficient sales operations. You will be responsible for establishing and nurturing relationships with both internal and external customers, managing orders, and providing crucial support to the sales team. Your ability to multitask, communicate effectively, and maintain meticulous records will contribute to the success of our sales function.

Your Key responsibilities will include:

• Act as the main point of contact for all customer sales-related enquiries via telephone and email, providing prompt and professional assistance.
• Record sales leads and relevant information in the Customer Relationship Management database to facilitate effective follow-up and tracking.
• Process customer orders from inception to dispatch and successful delivery within established timelines, ensuring customer expectations are met.
• Collaborate with internal colleagues across various hubs to coordinate order fulfilment and delivery, maintaining alignment with customer expectations.

How we will support you: We will enroll you in the ICE induction programme where you'll get a bird's-eye view of how ICE works as a business. You will spend time learning about how our different teams play their part to make ICE the success it is and spend time with everyone and even get to go out on the road with our drivers. After that, we encourage personal development and career progression, offering further on-the-job training as well as support for professional qualifications for our employees. We are a fast-growing business, and this position would suit someone who likes to hit the ground running and has a drive for success.

Requirements: What you need to join with:

• Education to GCSE level or equivalent (Maths and English Grade C or above).
• Proficiency in IT and competent use of Microsoft Office Applications.
• Strong communication skills with excellent telephone and email manner.
• Previous experience in a similar role/environment, demonstrating competency and familiarity with operational scheduling (desirable).

Benefits:

• Competitive salary.
• Private healthcare.
• 21 days annual leave plus bank holidays.
• Enhanced workplace pension scheme.
• Access to our discount and wellbeing portal, ICE Cube.
• Life assurance which is 2x annual salary.
• Bonus payment of £100.00 following 5 years' service then an additional £25.00 for each subsequent year of service e.g. £125.00 following 6 years' service.
• Holiday buy back scheme.

At ICE we strive to encourage personal development and career progression, offering on-the-job training as well as support for professional qualifications for our employees. We are a fast-growing business, and this position would suit someone who likes to hit the ground running and has a drive for success.

How we do it: But we're still growing, and that's why we need you. ICE is an equal-opportunity employer, and we're on a mission to foster a diverse & inclusive workplace. Individuals seeking employment at ICE are considered without regard to race, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.

Want to join our mission? Join a team that's raising the standards across the industry - your next opportunity starts here!