At a Glance
- Tasks: Support clients with queries and manage production issues for financial market data.
- Company: Join a leading provider of financial market data with a global reach.
- Benefits: Gain valuable experience, develop skills, and work in a dynamic team environment.
- Other info: Opportunity for career growth and exposure to the finance industry.
- Why this job: Make a real difference by helping clients navigate complex financial data.
- Qualifications: Strong communication skills and a knack for problem-solving are essential.
The predicted salary is between 30000 - 40000 € per year.
ICE Data Services (IDS), a leading provider of financial market data, has an opening to support ICE Data Derivatives, which provides data and analytics for risk management of derivatives across 5 asset classes (Foreign Exchange, Interest Rates, Equities, Commodities and Credit) and 100s of instrument types. Client Support Specialists are responsible for answering clients’ questions and managing and escalating production issues. The team oversees customer support for ICE Data Derivatives clients. A significant part of the job is working with clients globally on queries regarding the operation of the company’s products and handling questions about option prices and data. The successful candidate will be able to resolve issues creatively by understanding the processes and resources of the company.
Responsibilities
- Onboard and off-board clients for ICE Data Derivatives products and services
- Field client inquiries and requests received via email, Chat, Sales Force, and phone, including, but not limited to, product and application questions, as well as data and price confirmations
- Provide timely and accurate response to all client inquiries
- Provide support for any file delivery failures
- Escalate issues with internal groups to resolve issues with urgency, when applicable
- Maintain strong relationships with clients and internal teams
- Ensure up-to-date documentation of policies, procedures and work processes periodically
Knowledge and Experience
- Excellent verbal and written English language skills
- Excellent time-management and organizational skills
- Experience in a similar support or client-facing role (an advantage)
- Strong analytical and problem-solving skills with attention to detail and follow-up
- Ability to interact with external clients, as well as internal business units
The working hours will be 5 days per week, Monday to Friday from 8am and various morning start times. Currently there is a requirement to work 1 later shift per week from 12:00 to 20:00. Exceptionally this role will provide holiday and sickness cover for ICE Data Derivatives overseas offices as required, which may include an evening or night shift (including Friday evening/night). Working knowledge of SalesForce, Service Now, MS Office, FTP (an advantage.) Bachelor’s Degree in Economics or equivalent university degree is preferable.
Schedule
This role requires 5 days a week in office attendance. Evening shifts are usually from 12pm to 20:00 in the office. All other shifts are 9 hours.
Client Support Specialist employer: ICE
ICE Data Services is an exceptional employer that fosters a collaborative and dynamic work environment, ideal for Client Support Specialists looking to make a meaningful impact in the financial market data sector. With a strong emphasis on employee growth, we offer comprehensive training and development opportunities, ensuring our team members are well-equipped to handle client inquiries effectively. Located in a vibrant area, our office culture promotes teamwork and innovation, making it a rewarding place to advance your career while supporting clients globally.
StudySmarter Expert Advice🤫
We think this is how you could land Client Support Specialist
✨Tip Number 1
Get to know the company inside out! Research ICE Data Services and their products so you can speak confidently about how you can support their clients. This will show you're genuinely interested and ready to hit the ground running.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with clients globally, being able to articulate your thoughts clearly is key. Try role-playing common client scenarios with a friend to boost your confidence.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn to get insider tips about the company culture and what they look for in a Client Support Specialist. Plus, it could lead to a referral!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re proactive and serious about joining the team.
We think you need these skills to ace Client Support Specialist
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Client Support Specialist role. Highlight any relevant experience you have in client-facing roles and showcase your problem-solving skills. We want to see how you can creatively resolve issues!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about supporting clients and how your skills align with our needs. Keep it concise but engaging – we love a good story!
Show Off Your Communication Skills:Since excellent verbal and written English skills are key for this role, make sure your application reflects that. Use clear and professional language, and don’t forget to proofread for any typos or errors before hitting send!
Apply Through Our Website:We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to track your application status. Plus, we love seeing applications come directly from our site!
How to prepare for a job interview at ICE
✨Know Your Products Inside Out
Make sure you have a solid understanding of ICE Data Derivatives and the various asset classes they cover. Familiarise yourself with common client queries about option prices and data, as this will show your potential employer that you're proactive and ready to tackle client inquiries.
✨Showcase Your Communication Skills
Since excellent verbal and written English skills are crucial for this role, practice articulating your thoughts clearly. Consider doing mock interviews with friends or family, focusing on how you would explain complex concepts simply and effectively.
✨Demonstrate Problem-Solving Abilities
Prepare examples from your past experiences where you've creatively resolved issues. Think about times when you had to escalate problems or work with internal teams to find solutions, as this will highlight your analytical skills and ability to manage client relationships.
✨Be Ready for Shift Discussions
Since the role requires flexibility with working hours, be prepared to discuss your availability for evening shifts and holiday cover. Showing that you're adaptable and willing to meet the company's needs can set you apart from other candidates.
