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For Companies At a Glance
- Tasks: Help clients set up and manage their product configurations seamlessly.
- Company: Join ICE Data Services, a leader in financial data solutions.
- Benefits: Enjoy flexible work-from-home options and a collaborative team environment.
- Why this job: Be part of a fast-paced team that directly impacts client success and satisfaction.
- Qualifications: Bachelor's degree or equivalent experience; strong communication and teamwork skills required.
- Other info: Opportunity to travel to client sites and engage with diverse stakeholders.
The predicted salary is between 36000 - 60000 £ per year.
Job Description
Job Purpose
ICE Data Services is seeking an exceptional and highly motivated onboarding specialist to join a fast-paced Global Delivery Team. The Client On-Boarding Specialist is an integral part of ICE Data Services overall operational workflow which contributes significantly to the overall success of the business.
In this role, the Client On-Boarding Specialist will be responsible for the set-up and management of new and existing client product configurations currently offered by ICE Data Services. This position will liaise with Client Service, Sales, Product Management and IT to ensure clients experience a seamless onboarding experience.
Responsibilities
- Establish strong working relationship with clients throughout the onboarding process
- Communicate expectations and deadlines to clients and internal stakeholders
- Act as an escalation point throughout onboarding process
- Capture client requirements as needed
- Ensure product solutions satisfy client needs
- Confirm product solutions are compliant with external vendor policies
- Confirm product solutions meet ICE Data Services minimum product standards
- Manage client test/trial process
- Create and maintain proper onboarding documentation
- Coordinate hand-off to client service
- Provide client demos as needed
- Maintain accurate client communication records
- Ensure all internal stakeholders are updated on the progress of onboarding
- Communicate enhancement requests as appropriate
- Escalate issues when onboarding progress is at risk
- Travel to client sites when necessary
Knowledge and Experience
- Demonstrate experience in client service, finance or project management
- PC skills – ability to use Microsoft Word and Excel. Knowledge of Outlook, Salesforce, XML, SQL and Unix a plus
- Tremendous interpersonal and communication skills
- Excellent teamwork and collaboration skills
- Solid customer service skills including excellent business judgment skills
- Sound ability to multi-task in a fast-paced, time sensitive environment
- Analytical skills required to review data, apply logic and reason, and draw appropriate conclusions about findings
- Bachelor Degree or equivalent work experience
Schedule
This role offers work from home flexibility of one day per week.
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Client On-boarding Specialist I employer: ICE
Contact Detail:
ICE Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client On-boarding Specialist I
✨Tip Number 1
Make sure to highlight your experience in client service and project management during the interview. Be ready to share specific examples of how you've successfully managed client relationships and ensured smooth onboarding processes in the past.
✨Tip Number 2
Familiarize yourself with the tools mentioned in the job description, such as Salesforce and Excel. Being able to demonstrate your proficiency with these tools can set you apart from other candidates.
✨Tip Number 3
Prepare to discuss how you handle multi-tasking in a fast-paced environment. Think of examples where you successfully juggled multiple responsibilities while maintaining high-quality service.
✨Tip Number 4
Showcase your interpersonal and communication skills by practicing clear and concise responses. This role requires strong collaboration with various teams, so be ready to explain how you effectively communicate with different stakeholders.
We think you need these skills to ace Client On-boarding Specialist I
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Client On-boarding Specialist position. Understand the key responsibilities and required skills, as this will help you tailor your application to highlight relevant experiences.
Highlight Relevant Experience: In your CV and cover letter, emphasize any previous experience in client service, finance, or project management. Use specific examples that demonstrate your ability to manage client relationships and ensure a seamless onboarding process.
Showcase Communication Skills: Since strong interpersonal and communication skills are crucial for this role, make sure to provide examples of how you've effectively communicated with clients and internal teams in past positions. This could include managing expectations, providing updates, or resolving issues.
Tailor Your Application: Customize your cover letter to reflect your understanding of ICE Data Services and its operational workflow. Mention how your skills and experiences align with their needs, particularly in managing product configurations and ensuring compliance with vendor policies.
How to prepare for a job interview at ICE
✨Showcase Your Client Service Experience
Be prepared to discuss your previous experience in client service, finance, or project management. Highlight specific examples where you successfully managed client relationships and ensured their needs were met.
✨Demonstrate Strong Communication Skills
Since this role requires liaising with various teams and clients, practice articulating your thoughts clearly. Be ready to explain how you would communicate expectations and deadlines effectively to both clients and internal stakeholders.
✨Familiarize Yourself with Relevant Tools
Brush up on your knowledge of Microsoft Word, Excel, and any other relevant tools mentioned in the job description, such as Salesforce or SQL. Being able to discuss your proficiency with these tools can set you apart.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to handle multiple tasks in a fast-paced environment. Think of scenarios where you had to analyze data, draw conclusions, and make decisions under pressure.
