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- Tasks: Support hardware, software, and technology for users in a dynamic team environment.
- Company: Join a leading global exchange operator that values innovation and collaboration.
- Benefits: Competitive salary, diverse culture, and opportunities for professional growth.
- Other info: Exciting role with opportunities to work on cutting-edge technology and support global teams.
- Why this job: Make an impact by enhancing user productivity and efficiency in a fast-paced setting.
- Qualifications: Bachelor’s degree in Computer Science or related field; tech-savvy with troubleshooting skills.
The predicted salary is between 36000 - 60000 £ per year.
Intercontinental Exchange, Inc. (ICE) is a leading operator of global exchanges, clearing houses, data, and listings services. We connect businesses around the world to unique opportunities in markets that drive the global economy. We are a diverse and inclusive company that values innovation, collaboration, and excellence. ICE team members work across departments and traditional boundaries to innovate and respond to industry demand. A successful candidate will be able to multitask in a dynamic team‑based environment demonstrating strong problem‑solving and decision‑making abilities and the highest degree of professionalism.
The EUC team is responsible for supporting all hardware, software and technology used by in‑office and remote users to execute their daily responsibilities. As our end users support multiple businesses at ICE, EUC collaborates with enterprise stakeholders to focus on efficient processes and policies that improve user productivity and efficiency.
Responsibilities- Onboard and train new internal and external users in ICE’s environment
- Support and advance the global corporate computing environment
- Support hardware, software, and network needs for Windows, Mac, and virtual environments
- Manage tickets and incidents in ServiceNow including issue resolution, escalation, and documentation management
- Deploy hardware and software including desktop and laptop imaging software and VoIP
- Provision Active Directory, Azure, Intune, and Exchange Online including device authentication and maintaining users, groups, and distribution lists
- Manage hardware inventory, mobile device support, purchasing, and file/print/DHCP
- Troubleshoot and support conference room AV and video conferencing systems (Zoom, Teams, Webex, etc.)
- Support broker and trading floor technology (New York based EUC analysts only)
- Bachelor’s degree in Computer Science, MIS, CIS, or related field
- Ability to stand, stoop, kneel, bend, crouch, and lift 50+ pounds
- Experience with Active Directory, Azure, Intune, Exchange Online, and Windows desktop/server troubleshooting
- Experience with networking technology such as Cisco and Juniper
- Experience with Windows OS, Mac OS, and Microsoft Office Suite
- Knowledge of scripting and PowerShell preferred
- Demonstrates a foundational understanding of AI‑powered productivity and analytics tools, including their capabilities, limitations, and appropriate use cases.
- Experience in an exchange, trading facility, or financial services environment
- Strong multitasking, time prioritization, collaborative and communication skills
EUC Analyst employer: ICE
Contact Detail:
ICE Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land EUC Analyst
✨Tip Number 1
Network like a pro! Reach out to current or former employees at ICE through LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by practising common questions related to the Analyst role. Think about how your skills in problem-solving and multitasking can shine through. We want to see you in action!
✨Tip Number 3
Show off your tech skills! If you have experience with tools like Active Directory, Azure, or even PowerShell, make sure to highlight these during your discussions. We love candidates who can hit the ground running.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team at ICE.
We think you need these skills to ace EUC Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the Analyst role at ICE. Highlight your experience with Active Directory, Azure, and any relevant tech support roles to show us you’re the right fit!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about technology and how your problem-solving skills can contribute to our dynamic team. Keep it concise but impactful!
Showcase Your Tech Skills: Don’t forget to mention your familiarity with Windows, Mac, and virtual environments. If you’ve got experience with scripting or PowerShell, let us know! We love candidates who can hit the ground running.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at ICE
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Active Directory, Azure, and Intune. Be ready to discuss how you've used these technologies in past roles, as well as any troubleshooting experiences you've had with Windows and Mac environments.
✨Showcase Your Problem-Solving Skills
Prepare examples that highlight your problem-solving abilities. Think of specific situations where you successfully resolved technical issues or improved processes, especially in a team setting. This will demonstrate your capability to multitask and collaborate effectively.
✨Familiarise Yourself with ICE's Environment
Research Intercontinental Exchange and understand their operations. Knowing about their global exchanges and the technology they use will help you tailor your answers and show genuine interest in the role and the company.
✨Practice Your Communication Skills
Since the role involves onboarding and training users, practice explaining complex technical concepts in simple terms. This will not only help you during the interview but also show that you can communicate effectively with non-technical users.