Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support and manage endpoint systems, ensuring smooth operations for over 25,000 devices.
- Company: Join ICE, a leading global exchange operator that values innovation and collaboration.
- Benefits: Full-time role with opportunities for growth in a dynamic tech environment.
- Why this job: Be part of a diverse team making a real impact in the tech industry.
- Qualifications: Bachelor’s degree in IT or related field; experience with ticketing systems and troubleshooting.
- Other info: Great chance to develop skills in a fast-paced, supportive workplace.
The predicted salary is between 30000 - 50000 £ per year.
Join to apply for the Analyst, Endpoint Solutions role at ICE Intercontinental Exchange, Inc. (ICE) is a leading operator of global exchanges, clearing houses, data, and listings services. We connect businesses around the world to unique opportunities in markets that drive the global economy. We are a diverse and inclusive company that values innovation, collaboration, and excellence. ICE team members work across departments and traditional boundaries to innovate and respond to industry demand.
A successful candidate will be able to multitask in a dynamic team-based environment demonstrating strong problem-solving and decision‑making abilities and the highest degree of professionalism.
ICE Endpoint Solutions is responsible for every endpoint, physical and virtual, which currently accounts to just under 25,000 devices globally. Master images/Golden templates, operating system updates/upgrades, security patches, software and configurations fall within the purview of our remit. Endpoint Solutions works closely with multiple IT groups within the organization to ensure proper and compliant operations of endpoints.
Responsibilities- Systems Administration – Coordinating and assisting engineers with systems crucial to the day‑to‑day operations of ICE endpoints.
- Application support – Deploying, configuring, operating, monitoring, tuning, upgrading, and troubleshooting endpoint applications.
- Operational Duties – The Endpoint Solutions Analyst will be working within a ticketing system and is responsible for timely remediation or escalation of end user issues. Will also be expected to provide guidance and documentation for the end user support team.
- Bachelor’s degree in Computer Science, Engineering, MIS, CIS or related discipline
- Knowledge of information technology operations
- Some experience with tools like Intune, ServiceNow, Altiris, Tanium
- Familiar with Windows 10 and 11
- Ability to understand and navigate L1, L2 and L3 ticketing systems
- Good PowerShell skills
- Capable with Office suite of products
- Experience with hardware and software troubleshooting
- Detail oriented
- Willingness to take on tasks outside of the organization
- A preference to do quality work over quantity of work
Seniority level: Not Applicable | Employment type: Full‑time | Job function: Information Technology
Analyst, Endpoint Solutions employer: ICE
Contact Detail:
ICE Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Analyst, Endpoint Solutions
✨Tip Number 1
Network like a pro! Reach out to current or former employees at ICE through LinkedIn. A friendly chat can give us insider info on the company culture and maybe even a referral!
✨Tip Number 2
Prepare for the interview by brushing up on your technical skills. Since the role involves systems administration and troubleshooting, we should be ready to showcase our knowledge of tools like Intune and ServiceNow.
✨Tip Number 3
Show off our problem-solving abilities during the interview. Think of examples where we’ve tackled challenges in a team setting, especially related to endpoint solutions or IT operations.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure our application gets noticed and shows that we’re genuinely interested in joining the ICE team.
We think you need these skills to ace Analyst, Endpoint Solutions
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Analyst, Endpoint Solutions role. Highlight your relevant experience with systems administration and any tools like Intune or ServiceNow that you've used. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about endpoint solutions and how you can contribute to our team. Keep it concise but engaging – we love a good story!
Show Off Your Problem-Solving Skills: In your application, don’t forget to showcase your problem-solving abilities. Share examples of how you've tackled challenges in previous roles, especially in a team environment. We value innovation and collaboration, so let us see that side of you!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re serious about joining our diverse and inclusive team at ICE!
How to prepare for a job interview at ICE
✨Know Your Tech
Make sure you brush up on your knowledge of Windows 10 and 11, as well as any tools like Intune and ServiceNow. Being able to discuss your experience with these technologies will show that you're ready to hit the ground running.
✨Showcase Problem-Solving Skills
Prepare examples of how you've tackled technical issues in the past. Think about specific instances where you used your troubleshooting skills to resolve a problem, especially in a team setting. This will demonstrate your ability to handle the dynamic environment at ICE.
✨Familiarise Yourself with Ticketing Systems
Since you'll be working within a ticketing system, it’s crucial to understand how L1, L2, and L3 support works. Be ready to discuss your experience with these systems and how you’ve managed user issues in previous roles.
✨Emphasise Attention to Detail
ICE values quality over quantity, so be prepared to talk about how you ensure accuracy in your work. Share examples of how your attention to detail has positively impacted your previous projects or tasks.
