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- Tasks: Support client onboarding and manage billing configurations for global services.
- Company: Join a dynamic team at ICE Data Services, a leader in data solutions.
- Benefits: Competitive salary, professional development, and a collaborative work environment.
- Why this job: Make a real impact by ensuring smooth client experiences and operational success.
- Qualifications: Bachelor’s degree and 3+ years in billing or client service required.
- Other info: Fast-paced environment with opportunities for growth and teamwork.
The predicted salary is between 36000 - 60000 £ per year.
ICE Data Services is seeking an exceptional and highly motivated Commercial Operations Analyst to join a fast-paced Global Commercial Operations Team. The Commercial Operations Analyst is an integral part of the client onboarding process in the ICE Data Services operational workflow, which contributes significantly to the overall success of the business.
In this role, the Commercial Operations Analyst will be responsible for the set-up, management, and support of the billing configurations for all services currently offered by ICE Data Services globally. This position will liaise with Sales, Relationship Management, Finance, Legal, Corporate Systems, and the Client Onboarding team to ensure clients' billing and commercial setup align with contract and service configuration.
Responsibilities
- Receive, review, and translate information from client contracts and set up billing accordingly.
- Perform invoicing quality review and check preliminary invoices for accuracy.
- Work with the Sales & Relationship Management teams on questions related to proposals, fee structures, and options within the billing system.
- Assist Sales by submitting client requests, both trials and implementations.
- Review and approve all erosion orders.
- Monitor and process daily workflow tickets promptly and professionally.
- Collaborate with various business units, colleagues, and clients to resolve billing inquiries and/or discrepancies.
- Review and resolve exception reports.
- Confirm sales commission requirements are met by reviewing opportunities for completed billing order.
- Research and resolve credit requests with appropriate approvals as needed.
- Assist with special projects, that includes but not limited to data cleanup, changes in systems and enhancements.
- Create and maintain internal procedure documentation.
Knowledge And Experience
- Bachelor’s degree or equivalent work experience.
- 3+ years of experience in billing processes, client service, or finance.
- PC skills – ability to use Salesforce and Microsoft Excel.
- Knowledge of Tableau and Outlook a plus.
- Tremendous interpersonal, written, and verbal communication skills.
- Excellent teamwork and collaboration skills.
- Solid customer service skills including excellent business judgment skills.
- Sound ability to multi-task in a fast-paced, time-sensitive environment.
- Analytical skills required to review data, apply logic and reason, and draw appropriate conclusions about findings.
- Ability to work independently and as a team member.
Analyst, Commercial Operations employer: ICE
Contact Detail:
ICE Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Analyst, Commercial Operations
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and role thoroughly. Understand their values and how your skills align with their needs. This will help you stand out and show that you're genuinely interested in the position.
✨Tip Number 3
Practice your interview skills with friends or family. Get comfortable answering common questions and discussing your experience. The more you practice, the more confident you'll feel when it’s time to shine!
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge. Plus, it shows you’re serious about joining our team!
We think you need these skills to ace Analyst, Commercial Operations
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the role of Commercial Operations Analyst. Highlight your experience in billing processes and client service, as well as any relevant skills like using Salesforce or Excel. We want to see how your background aligns with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your skills can contribute to our Global Commercial Operations Team. Keep it concise but engaging – we love a good story!
Show Off Your Communication Skills: Since this role requires excellent written and verbal communication, make sure your application reflects that. Use clear language and check for any typos or errors. We appreciate attention to detail, so let your writing skills shine through!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you're serious about joining our team at StudySmarter!
How to prepare for a job interview at ICE
✨Know Your Numbers
As an Analyst, you'll be dealing with data and billing configurations. Brush up on your analytical skills and be ready to discuss how you've used data to solve problems in the past. Prepare specific examples that showcase your ability to review data and draw conclusions.
✨Understand the Client Onboarding Process
Familiarise yourself with the client onboarding process, especially how it relates to billing and commercial setup. Be prepared to discuss how you would ensure alignment between client contracts and service configurations, as this is a key part of the role.
✨Showcase Your Teamwork Skills
This role requires collaboration with various teams like Sales and Finance. Think of examples where you've successfully worked in a team to resolve issues or improve processes. Highlight your interpersonal skills and how they contribute to effective teamwork.
✨Prepare for Scenario Questions
Expect scenario-based questions that test your problem-solving abilities. For instance, how would you handle a billing discrepancy? Practise articulating your thought process clearly and logically, demonstrating your analytical skills and customer service mindset.