ICE Services, a UK-based music technology company, seeks a Solutions Hub Officer to log, monitor, and resolve incoming service requests while reporting status against KPIs. You will work in a fast-paced team, handling queries and supporting both ServiceDesk and CSS with data-driven insights.
The role offers flexible working options and opportunities to improve customer experience, learn ICE processes, and contribute to continuous service improvements in a dynamic environment.
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First-Touch Resolution Specialist employer: ICE Services
ICE Services is an exceptional employer, offering a vibrant work culture that fosters innovation and collaboration within the music technology sector. With flexible working options and a commitment to employee growth through mentorship and skill development, you will thrive in a dynamic team environment while contributing to cutting-edge projects in AI-driven copyright solutions across Europe.
