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- Tasks: Be the first point of contact for clients and handle inquiries via calls, emails, and live chat.
- Company: Join ICE Services Group, a leader in specialist cleaning and restoration services.
- Benefits: Earn a competitive salary with OTE potential and gain valuable sales experience.
- Why this job: This role offers a chance to make a real impact while working in a dynamic team environment.
- Qualifications: Looking for motivated individuals with strong communication skills and a customer-focused mindset.
- Other info: Full-time office-based role with occasional evening and weekend shifts on a rota.
The predicted salary is between 25000 - 30000 £ per year.
Inbound Sales Executive Location: Sevenoaks, Kent Salary: £25k – £30k (OTE £40K – £50k) About Us: ICE Services Group is a leading provider of specialist cleaning and restoration services across residential, commercial, and industrial sectors. We pride ourselves on delivering exceptional service in challenging environments, including biohazard cleanup, oil spill response, mould remediation, fire and flood restoration, chemical spill management, and trauma scene cleaning. Job Description: We are seeking a motivated and customer-focused Inbound Sales Executive to join our dynamic team. In this role, you will be the first point of contact for potential clients, handling incoming calls, emails, and live chat inquiries. Your primary responsibilities will include providing quotes, following up with clients, and ensuring a seamless customer experience. Hours of Work: This is a full-time office-based role with core hours being 8:30 am to 5 pm. However, the team works on an on call rota which includes evening and weekend work every 6 weeks. Key Responsibilities: * Field incoming calls, emails, and live chat inquiries from potential clients. * Provide accurate and timely quotes for our specialist cleaning services. * Follow up with clients to ensure their needs are met and to close sales. * Maintain detailed records of client interactions and transactions on the company’s CRM system BigChange. * Collaborate w…
Inbound Sales Executive employer: ICE Services Group
Contact Detail:
ICE Services Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Inbound Sales Executive
✨Tip Number 1
Familiarize yourself with the cleaning and restoration services offered by ICE Services Group. Understanding the specifics of biohazard cleanup, fire and flood restoration, and other services will help you engage more effectively with potential clients.
✨Tip Number 2
Practice your communication skills, especially in handling inquiries via phone, email, and live chat. Being able to convey information clearly and confidently will set you apart as a customer-focused candidate.
✨Tip Number 3
Get comfortable with CRM systems, particularly BigChange, as this will be crucial for maintaining detailed records of client interactions. Familiarity with such tools can demonstrate your readiness for the role.
✨Tip Number 4
Show your enthusiasm for teamwork and flexibility, especially regarding the on-call rota that includes evening and weekend work. Highlighting your willingness to adapt to the team's needs can make a positive impression.
We think you need these skills to ace Inbound Sales Executive
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Inbound Sales Executive position. Understand the key responsibilities and required skills, so you can tailor your application accordingly.
Highlight Relevant Experience: In your CV and cover letter, emphasize any previous experience in sales or customer service. Mention specific examples where you successfully handled client inquiries or closed sales.
Showcase Communication Skills: Since this role involves handling calls, emails, and live chats, demonstrate your strong communication skills in your application. Use clear and concise language, and consider including examples of how you've effectively communicated with clients in the past.
Personalize Your Cover Letter: Write a personalized cover letter that reflects your enthusiasm for the role and the company. Mention why you are interested in working for ICE Services Group and how you can contribute to their mission of delivering exceptional service.
How to prepare for a job interview at ICE Services Group
✨Know the Services
Familiarize yourself with the range of specialist cleaning and restoration services offered by ICE Services Group. Understanding their offerings will help you answer questions confidently and demonstrate your interest in the role.
✨Practice Active Listening
As an Inbound Sales Executive, you'll need to listen carefully to client inquiries. During the interview, show that you can actively listen by summarizing what the interviewer says and responding thoughtfully.
✨Prepare for Role-Play Scenarios
Be ready for potential role-play scenarios where you might have to handle a mock client inquiry. Practice how you would respond to common questions or objections to showcase your sales skills.
✨Highlight Your Customer Service Skills
Emphasize your experience in customer service and how it relates to sales. Share specific examples of how you've successfully resolved client issues or closed sales in previous roles.
