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- Tasks: Lead a team to manage high-profile cleaning contracts in London.
- Company: Join ICE Services Group, a fast-growing cleaning company with strong values.
- Benefits: Enjoy a company car, phone, pension scheme, and 20 days holiday plus bank holidays.
- Why this job: Be part of a vibrant team where your ideas matter and growth is encouraged.
- Qualifications: 3+ years in contract cleaning management; strong leadership and communication skills required.
- Other info: Work evenings from 6pm to 2am, with opportunities for hands-on involvement.
The predicted salary is between 28000 - 32000 £ per year.
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Join to apply for the Contracts Manager – Commercial Cleaning role at ICE Services Group Ltd
£35k – £40k Depending On Experience
ICE Services Group is on the lookout for an experienced
Contracts Manager – Commercial Cleaning
London
Full-Time (Evenings)
£35k – £40k Depending On Experience
ICE Services Group is on the lookout for an experienced Contracts Manager (Client Services Manager) to join our thriving London-centric cleaning company. If you’re a natural leader with a sharp eye for detail and a passion for delivering exceptional service, this could be your next big move.
You’ll be responsible for managing around high-profile contracts across the City and West End , ensuring our standards are consistently met, our teams are performing at their best, and our clients are delighted every single day.
This is a hands-on, fast-paced role where your ability to juggle priorities, solve problems, and lead with confidence will shine. You’ll be the go-to person for ensuring staff arrive on time, follow safe working practices, and deliver top-quality results.
At ICE Services Group , we’re not just another cleaning and facilities management company—we’re a team driven by integrity, humility, accountability, and ambition . We’re growing fast and looking for a Contracts Manager ready to grow with us.
The working hours for this role will be Monday to Friday 6pm to 2am each night, working in and around the City and the West End.
What You’ll Be Doing
- Leading and inspiring a team of site supervisors and cleaning operatives to deliver top-tier service.
- Building strong, professional relationships with clients through regular site visits and quality checks.
- Ensuring compliance with Health & Safety regulations, including COSHH & RAMS.
- Managing contract performance, and service standards to exceed expectations.
- Handling recruitment, training, and performance management of staff.
- Responsible for stock control, and equipment maintenance.
- Supporting specialised services like ICEShield, air quality testing, and deep cleans.
- Handling client queries, complaints, and ensuring customer satisfaction is sky-high.
- You’ll not be afraid to get your hands dirty and pitch in with the cleaning tasks as and when needed.
What You’ll Bring
- 3+ years’ experience in a similar role, ideally in contract cleaning or facilities management.
- Minimum one year commercial cleaning experience.
- Strong leadership and organisational skills with a proactive, can-do attitude.
- Excellent communication skills in English (spoken and written).
- Spanish language skills would be highly beneficial
- Tech-savvy with working knowledge of Microsoft Office and CRM systems.
- A cool head under pressure and a passion for delivering exceptional service.
- Full Clean Drivers licence
Why Join Us?
- Be part of a vibrant, ambitious company where your ideas and contributions truly matter.
- Work alongside a supportive leadership team that values your growth.
- Enjoy a role that’s varied, rewarding, and full of opportunity.
- Help shape the future of a company that’s going places—fast.
Benefits
- Company car
- Company phone
- Contributory pension Scheme
- Private Medical Cash Plan
- 20 days paid holiday and 8 bank holidays
You must be able to prove your Right to Work in the UK.
Seniority level
-
Seniority level
Mid-Senior level
Employment type
-
Employment type
Contract
Job function
-
Job function
Management and Manufacturing
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Contracts Manager - Commercial Cleaning employer: ICE Services Group Ltd
Contact Detail:
ICE Services Group Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Contracts Manager - Commercial Cleaning
✨Tip Number 1
Familiarise yourself with the specific requirements of the role by researching ICE Services Group and their approach to commercial cleaning. Understanding their values, such as integrity and accountability, will help you align your conversation during interviews.
✨Tip Number 2
Network with professionals in the cleaning and facilities management industry. Attend relevant events or join online forums to connect with others who may have insights about the company or the role, which can give you an edge.
✨Tip Number 3
Prepare to discuss your leadership style and how you've successfully managed teams in the past. Be ready to share specific examples that demonstrate your ability to inspire and motivate staff, as this is crucial for the Contracts Manager position.
✨Tip Number 4
Brush up on your knowledge of Health & Safety regulations, particularly COSHH & RAMS, as these are essential for the role. Being able to speak confidently about compliance will show your commitment to maintaining high standards.
We think you need these skills to ace Contracts Manager - Commercial Cleaning
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in contract management and commercial cleaning. Emphasise your leadership skills and any specific achievements that demonstrate your ability to manage high-profile contracts.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the company. Mention your experience in managing teams, ensuring compliance with health and safety regulations, and your proactive approach to problem-solving.
Highlight Relevant Skills: In your application, clearly outline your strong communication skills, tech-savviness, and ability to work under pressure. If you have Spanish language skills, be sure to mention them as they are highly beneficial for this role.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for a Contracts Manager.
How to prepare for a job interview at ICE Services Group Ltd
✨Showcase Your Leadership Skills
As a Contracts Manager, you'll need to lead a team effectively. Be prepared to discuss your previous leadership experiences and how you've inspired teams to deliver exceptional service in high-pressure situations.
✨Demonstrate Your Knowledge of Compliance
Understanding Health & Safety regulations is crucial for this role. Brush up on COSHH and RAMS guidelines, and be ready to explain how you ensure compliance in your previous roles.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities. Think of specific examples where you've successfully managed client complaints or improved service standards, and be ready to share these stories.
✨Highlight Your Tech Savviness
Since the role requires familiarity with Microsoft Office and CRM systems, be prepared to discuss your experience with these tools. Mention any specific software you've used and how it has helped you manage contracts effectively.
