Customer Success Lead | London (3 days) | £70k base + comms 🚀
Great at keeping clients and building teams that do the same? Read on.
My client is a fast-growing 24/7 managed cloud provider that keeps critical websites, apps and cloud platforms running for big-name brands, SaaS products and agencies. They’re known for being reliable and honest, and they’re now hiring someone to own UK client retention.
The role 🎯
👥 Lead and coach the UK Customer Success team
❤️ Own client health, renewals and retention
🚨 Spot risk early and lead escalated client issues
📊 Help build the CS playbook and AI tooling
This isn’t ticket-handling. Engineers run the service. You make sure clients see its value and stay.
You’ll bring 💼
✅ 5+ years in customer success from a tech company (managed services, cloud, SaaS or hosting ideal)
✅ 2+ years leading a team
✅ A proven retention track record, with the numbers to show it
✅ Enough tech fluency to discuss AWS, Azure or GCP credibly
The package 🎁
💰 c£70k base + comms
🏢3 days London
Interested? Message me for a confidential chat.
Customer Success Lead in London employer: ice recruitment
Our client is an exceptional employer, offering a dynamic work culture that fosters innovation and collaboration within the Network Services Team. With a competitive salary package, comprehensive benefits including private health insurance and a robust training and development programme, employees are empowered to grow their careers while contributing to exciting projects in the IT and networking sectors. The hybrid working model allows for flexibility, making it an attractive opportunity for those looking to thrive in a supportive environment in London.
