We are looking for an experienced and self-driven Smartcall Engineer. You will play a pivotal role in providing remote technical support to customers and field engineers, leveraging video calls to identify and troubleshoot faults in cleaning equipment. Your expertise will contribute to minimising on-site visits, ensuring efficient issue resolution, and supporting the overall success of the Smartcall program. This position involves collaborating closely with on-site operatives, area managers, and internal teams to deliver high-quality technical assistance. Responsibilities Utilise Smartcall technology to engage with on-site operators and area managers, diagnosing issues with cleaning equipment through effective video calls. Provide clear and concise guidance and instructions to rectify faults, ensuring minimal downtime and optimal machine performance. Respond to internal referrals from the Helpdesk, addressing and resolving issues remotely to eliminate the necessity for on-site visits by Field Service Engineers. Collaborate with cross-functional teams to streamline communication and enhance issue resolution efficiency. Offer technical support and advice to Field Service Engineers, empowering them to achieve first-time fix solutions. Review and interpret breakdown call tickets, identifying cases where non-standard parts are required for effective resolution. Liaise with the Parts
Smartcall Engineer in Hampshire employer: ICE - Industrial Cleaning Equipment
ICE is an exceptional employer, offering a dynamic work environment where finance professionals can thrive amidst rapid growth and innovation. With a strong commitment to employee development, competitive benefits including private healthcare and a generous leave policy, and a culture that values diversity and inclusion, ICE provides the perfect platform for Finance Business Partners to make a meaningful impact while advancing their careers in a supportive setting.
Contact Details:
ICE - Industrial Cleaning Equipment Recruitment Team
