C260101 - Qualifications Administrator in Westminster

Location: Hybrid (Westminster / Home) – minimum 1 day per week in Westminster.

The Institution of Civil Engineers (ICE) is a global membership organisation with over 97,000 members and more than two centuries of history. As a centre of engineering excellence, we qualify civil engineers, support lifelong professional development, and assure society that the infrastructure shaping our world is safe, sustainable, and well-designed.

Our community of experts also provides trusted, impartial advice to policymakers on how to build and adapt infrastructure for a better future.

The Institution of Civil Engineers (ICE) is looking for a proactive and detail-oriented Qualifications Administrator to join our busy Qualifications Team. You will be part of a respected professional body that supports civil engineers worldwide. We offer a collaborative work environment, opportunities for development, and the chance to make a real impact on the careers of our members.

The Role

As a Qualifications Administrator, you will play a key role in guiding members and prospective members through their journey to professional qualification whilst delivering exceptional customer service. You will provide tailored advice, manage application processes, and support the administration of professional reviews and examinations.

This is a hybrid role based in Westminster, with at least one day per week in the office. Occasional travel across the UK (including overnight stays) is required to support in-person interviews and exams.

Key Responsibilities:

• Deliver excellent customer service via phone, email, and post.
• Validate and process membership and reinstatement applications.
• Maintain accurate records on the ICE database.
• Coordinate online and in-person professional review interviews.
• Support written examination sessions and reviewer briefings.
• Collaborate with internal teams to ensure smooth operations.
• Process member expenses and issue official correspondence.

Key Skills:

• Strong administrative experience in a busy office environment.
• Excellent communication and interpersonal skills.
• High attention to detail and ability to prioritise tasks.
• Confident using MS Office (Outlook, Excel, Word) and databases.
• A team player with a proactive and flexible approach.
• Secondary level qualifications or above.

Benefits:

• 25 days annual leave plus Bank Holidays.
• Shutdown over Christmas period.
• Annual £100 allowance towards your well-being.
• Discounted hot food from on-site Café bar.
• Up to eight per cent of salary contributed to a personal pension scheme.
• 24-hour employee support line.
• Death in service benefit equivalent to one year's salary.
• Interest free season ticket loan.
• Cycle to work scheme.
• Big Gym membership savings with the Gymflex scheme.

ICE Group is an equal opportunities employer and welcomes applications from all sections of the community.

General Data Protection Regulations (GDPR) 2018: The data collected via this application process will only be used by the ICE Group for the purpose of recruitment and for the performance of an employment contract if a job offer is made. This data will not be disclosed to any external sources without express consent unless required to do so by law. Unsuccessful applicants' data, both electronic and paper will be deleted/shredded six months from date of application. The ICE Group's Data Protection Officer is Shah Ali, who can be contacted at shah.ali@ice.org.uk. Applicants have the right to complain to the ICO at http://ico.org.uk/ if they have a concern with the way ICE is handling their data.