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- Tasks: Manage and deliver training courses, ensuring smooth operations and excellent customer service.
- Company: Join the Institution of Civil Engineers, a global leader in civil engineering innovation and excellence.
- Benefits: Enjoy 25 days leave, wellness allowance, pension contributions, and more perks like gym savings.
- Why this job: Be part of a dynamic team that values innovation and teamwork while making a real impact.
- Qualifications: Previous admin experience in training/events and strong attention to detail are essential.
- Other info: Flexible working options available; we celebrate diversity and encourage all to apply.
The predicted salary is between 36000 - 60000 £ per year.
The Institution of Civil Engineers (ICE) is an international membership organisation that promotes and advances civil engineering around the world. ICE is a qualifying body, a centre for the exchange of specialist knowledge, and a provider of resources to encourage innovation and excellence in the profession worldwide. Thomas Telford Limited is the commercial arm of the Institution of Civil Engineers.
The Role: We are looking for an organised administrator who will be responsible for managing the development and delivery of ICET public & In-house courses in the UK and Overseas. In addition, you will be an ambassador for the values of the ICE Group, delivering a customer first approach in all aspects of your role.
Duties and Responsibilities:
- Scheduling, monitoring and administration of ICET both in-house and public training courses including associated online training and registrations for all UK and international programmes.
- Responsible for registration and confirmation of delegates on public courses and ensuring that all joining instructions are sent out 14 calendar days prior to the course date.
- Responsible for informing relevant delegates on cancellation of any public courses 14 calendar days prior to the course date.
- Answering any potential client queries on public training and providing information on course content, locations and availability via telephone and email.
- Sourcing tutors for public training courses.
- Sourcing suitable venues for public training dates in line with budgetary constraints.
- Administration of eLearning LMS setting up new users, cancelling users and working in conjunction with developers on any issues arising.
- Provide cover for other team members when required.
- Booking accommodation and travel for tutors for training working in line with Tutors Handbook.
- Process all public tutor/venue invoices through the Purchase Order system before passing to finance for payment.
About You: Previous experience of working in a training/events administration role. Experience of database management and associated reporting is essential. Some budgetary experience would be beneficial, Salesforce experience is desirable but not essential as training will be given. Attention to detail and a superb telephone manner are essential. Possess an innovative and professional approach. Strong teamwork and people skills.
ICE Group benefits include:
- 25 days annual leave plus Bank Holidays
- Shutdown over Christmas period
- Annual £100 allowance towards your well-being
- Up to eight per cent of salary contributed to a personal pension scheme
- 24-hour employee support line
- Death in service benefit equivalent to one year’s salary
- Interest free season ticket loan
- Cycle to work scheme
- Big Gym membership savings with the Gymflex scheme
ICE Group is an equal opportunities employer and welcomes applications from all sections of the community.
T250402 - ICET Coordinator employer: ICE Group
Contact Detail:
ICE Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land T250402 - ICET Coordinator
✨Tip Number 1
Familiarise yourself with the Institution of Civil Engineers (ICE) and their values. Understanding their mission and how they operate will help you align your approach during interviews and discussions, showcasing your enthusiasm for the role.
✨Tip Number 2
Network with professionals in the civil engineering and training sectors. Attend relevant events or webinars to connect with potential colleagues or mentors who can provide insights into the role and possibly refer you internally.
✨Tip Number 3
Prepare to discuss your experience in managing training courses and events. Be ready to share specific examples of how you've successfully handled scheduling, administration, and customer service in previous roles.
✨Tip Number 4
Demonstrate your organisational skills by creating a mock schedule for a training course. This will not only show your proactive approach but also give you a practical example to discuss during your interview.
We think you need these skills to ace T250402 - ICET Coordinator
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the ICET Coordinator position. Tailor your application to highlight relevant experience in training and events administration.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous roles that involved scheduling, administration, or customer service. Mention specific examples where you successfully managed training courses or events.
Showcase Your Skills: Make sure to demonstrate your attention to detail, teamwork, and communication skills in your application. Use concrete examples to illustrate how you've effectively handled client queries or managed databases in past roles.
Craft a Strong Cover Letter: Write a compelling cover letter that not only outlines your qualifications but also conveys your enthusiasm for the role and the values of the ICE Group. Make it personal and engaging to stand out from other applicants.
How to prepare for a job interview at ICE Group
✨Showcase Your Organisational Skills
As an ICET Coordinator, you'll need to demonstrate your ability to manage multiple tasks efficiently. Prepare examples from your past experience where you successfully scheduled and administered training courses or events, highlighting your attention to detail and organisational prowess.
✨Emphasise Customer Service Experience
Since the role requires a customer-first approach, be ready to discuss how you've handled client queries in previous roles. Share specific instances where you went above and beyond to ensure customer satisfaction, as this will resonate well with the values of the ICE Group.
✨Familiarise Yourself with Training Administration
Brush up on your knowledge of training administration processes, including registration, course scheduling, and eLearning management systems. Being able to speak confidently about these areas will show that you're prepared and understand the responsibilities of the role.
✨Prepare Questions About the Role
Interviews are a two-way street, so come prepared with insightful questions about the ICET Coordinator position and the ICE Group. This not only shows your interest in the role but also helps you gauge if the company culture aligns with your values.
