O250900 - 2 - Receptionist in City of Westminster

Headquarters to the Institution of Civil Engineers, One Great George Street is a historic Grade II listed conference, event and wedding venue located in the centre of Westminster. It offers 21 function rooms including the stunning Great Hall for up to 400 people and two fully-equipped lecture theatres. The venue offers great flexibility with in-house audio-visual expertise and outstanding in-house catering. Its award-winning team is committed to safe, flexible, sustainable and accessible events.

The Role: We are seeking a warm, professional, and service-oriented individual who thrives in a front-facing role. Our reception team are the welcoming face of our organisation, ensuring every visitor receives an exceptional experience from arrival to departure, maintaining our reputation as a preferred meetings and events venue. You will be part of a supportive team in an outstanding environment where your contribution truly matters. If you are passionate about creating positive first impressions and delivering outstanding service, we would love to hear from you.

Key Responsibilities:

• Provide a courteous and professional welcome to all guests, using names or appropriate titles where appropriate.
• Ensure the Reception area is always staffed, tidy, and presentable.
• Direct guests to the correct function rooms and respond to all inquiries with accuracy and efficiency.
• Recognise and accommodate VIPs and regular visitors.
• Liaise with Security regarding any concerns and maintain vigilance at all times.
• Assist Event Coordinators with any signage requests/amendments.
• Answer calls promptly and professionally, taking accurate messages and ensuring timely delivery.
• Maintain and restock office supplies, manage taxi bookings, and support registration desks with emergency procedures.
• Collaborate with the House Operations Manager and wider team to ensure smooth daily operations.

Key Skills:

• Excellent communication skills – both spoken and written English.
• Service-driven mindset – always willing to go the extra mile.
• Confident and polite – in person and over the phone.
• Tech-savvy – proficient in Microsoft Word, Excel, and Outlook.
• Detail-oriented – with a passion for delivering high standards.
• Calm under pressure – able to multitask and meet deadlines.

Experience and Qualifications:

• Previous experience in a client-facing or service-oriented role.
• A good standard of education and a professional, personable approach.

25 days annual leave plus Bank Holidays. Shutdown over Christmas period. Annual £100 allowance towards your well-being. Discounted hot food from on-site Café bar. Up to eight percent of salary contributed to a personal pension scheme. 24-hour employee support line. Death-in-service benefit equivalent to one year’s salary. Interest-free season ticket loan. Cycling to work scheme. Big Gym membership savings with the Gymflex scheme.

ICE Group is an equal opportunities employer and is committed to ensuring an inclusive recruitment process. We welcome applications from disabled candidates and will provide reasonable adjustments throughout the recruitment process. If you need support or an alternative format, please contact us at people.team@ice.org.uk.

General Data Protection Regulations (GDPR) 2018: The data collected via this application process will only be used by the ICE Group for the purpose of recruitment and for the performance of an employment contract if a job offer is made. This data will not be disclosed to any external sources without express consent unless required to comply with law. Unsuccessful applicants’ data, both electronic and paper, will be deleted or shredded six months from date of application.

Applicants have the right to complain to the ICO at http://ico.org.uk/ if they have a concern with the way ICE is handling their data.