At a Glance
- Tasks: Provide excellent customer service and support EPA applicants through the application process.
- Company: Join the Institution of Civil Engineers, a leader in civil engineering.
- Benefits: Enjoy 25 days leave, well-being allowance, and pension contributions.
- Other info: Flexible working with opportunities for career growth and development.
- Why this job: Make a difference in the engineering community while developing your skills.
- Qualifications: Secondary level qualifications and experience in customer-focused roles.
The predicted salary is between 27898 - 27898 £ per year.
The Institution of Civil Engineers (ICE) is looking for a proactive and detail‑oriented Qualifications Administrator to join the busy Qualifications Team. The role involves working from the office at least one day a week with additional days and occasional travel depending on work activities.
Responsibilities
- Deliver excellent customer service by providing concise information in a timely manner.
- Deal with telephone enquiries, transferring to the correct team or individual where required.
- Respond to queries received by post or email.
- Provide individual tailored advice and guidance to EPA applicants on the ICE’s application process.
- Acknowledge applications and issue results.
- Deal with end‑to‑end application processes.
- Validate qualifications, seeking advice from the Education, Learning and Assessment team on non‑standard qualifications.
- Update and maintain individual membership records on the ICE database.
- Create and issue correspondence for candidates inline with agreed timelines and procedures.
- Create and set up online meeting invitations for assessors and candidates.
- Process results correspondence.
- Prepare information for registration with the Engineering Council.
- Deal with queries.
- Develop and maintain good relationships with internal and external stakeholders.
- Process assessors’ invoices and expenses via the expenses platform.
Key Skills
- Competent user of MS applications, particularly Outlook, Excel, Word.
- Adept at working with database systems.
- Able to communicate and influence through strong writing and verbal skills.
- Ability to learn and retain detailed information of processes and systems.
- Ability to undertake a wide range of tasks during times of peak activity.
- Self‑motivated with the ability to organise and prioritise workload and seek guidance when priorities conflict.
Experience
- Experience working in an office environment and working as part of a team.
- Experience of undertaking administrative activities.
- Experience working in a customer‑focused role.
Qualifications
- Qualifications at secondary level or above.
Benefits
- 25 days annual leave plus bank holidays.
- Shutdown over Christmas period.
- Annual £100 allowance towards well‑being.
- Discounted hot food from on‑site café bar.
- Up to eight percent of salary contributed to a personal pension scheme.
- 24‑hour employee support line.
- Death in service benefit equivalent to four year's salary.
- Interest‑free season ticket loan.
- Cycling to work scheme.
- Big Gym membership savings with the Gymflex scheme.
- YourRewards discount scheme.
Equal Opportunities
ICE Group is an equal opportunities employer and is committed to ensuring an inclusive recruitment process. We welcome applications from disabled candidates and will provide reasonable adjustments throughout the recruitment process. If you need support or an alternative format, please contact us at people.team@ice.org.uk.
C260401 - EPA Qualifications Administrator in City of Westminster employer: ICE Group
The Institution of Civil Engineers (ICE) is an exceptional employer, offering a supportive work culture that prioritises employee well-being and professional growth. With generous benefits such as 25 days of annual leave, a personal pension scheme, and a commitment to inclusivity, ICE fosters an environment where employees can thrive both personally and professionally, all while working in the vibrant setting of Westminster with flexible home-based options.
StudySmarter Expert Advice🤫
We think this is how you could land C260401 - EPA Qualifications Administrator in City of Westminster
✨Tip Number 1
Network like a pro! Reach out to current or former employees at ICE through LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by practising common questions related to customer service and administrative tasks. We recommend role-playing with a friend to get comfortable with your responses and show off your skills.
✨Tip Number 3
Show your enthusiasm for the role! When you get the chance to speak with someone from ICE, let them know why you’re excited about the Qualifications Administrator position and how you can contribute to the team.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email reiterating your interest in the role can leave a lasting impression and keep you on their radar.
We think you need these skills to ace C260401 - EPA Qualifications Administrator in City of Westminster
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the role of Qualifications Administrator. We want to see how you can deliver excellent customer service and manage the end-to-end application process.
Show Off Your Communication Skills:Since this role involves a lot of communication, be sure to showcase your writing and verbal skills in your application. We love candidates who can convey information clearly and concisely, so let that shine through!
Highlight Your Organisational Skills:As a Qualifications Administrator, you'll need to juggle multiple tasks. Make sure to mention any experience you have in prioritising workloads and staying organised, especially during busy periods. We appreciate self-motivated individuals who can keep things running smoothly.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at ICE Group
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Qualifications Administrator. Familiarise yourself with the application process and the key skills required, such as customer service and database management. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Prepare for Customer Service Scenarios
Since this role involves providing excellent customer service, think of examples from your past experiences where you've dealt with customer queries or complaints effectively. Be ready to discuss how you handled those situations and what the outcomes were. This will demonstrate your ability to manage similar scenarios in the new role.
✨Showcase Your Organisational Skills
As a Qualifications Administrator, you'll need to juggle multiple tasks. Prepare to discuss how you prioritise your workload and manage your time, especially during busy periods. You could even share specific tools or methods you use to stay organised, which will highlight your self-motivation and ability to handle pressure.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the challenges they face, or how success is measured in the role. This shows your enthusiasm and helps you gauge if the company culture aligns with your values.
