At a Glance
- Tasks: Join the ICE team to support EPA applicants and manage application processes.
- Company: The Institution of Civil Engineers, a leader in civil engineering.
- Benefits: 25 days leave, well-being allowance, pension contributions, and more.
- Other info: Flexible working with opportunities for career growth and development.
- Why this job: Make a difference in the engineering community while developing your skills.
- Qualifications: Secondary level qualifications and experience in customer-focused roles.
The predicted salary is between 27898 - 27898 £ per year.
The Institution of Civil Engineers (ICE) is looking for a proactive and detail‑oriented Qualifications Administrator to join the busy Qualifications Team. The role involves working from the office at least one day a week with additional days and occasional travel depending on work activities.
Responsibilities
- Deliver excellent customer service by providing concise information in a timely manner.
- Deal with telephone enquiries, transferring to the correct team or individual where required.
- Respond to queries received by post or email.
- Provide individual tailored advice and guidance to EPA applicants on the ICE’s application process.
- Acknowledge applications and issue results.
- Deal with end‑to‑end application processes.
- Validate qualifications, seeking advice from the Education, Learning and Assessment team on non‑standard qualifications.
- Update and maintain individual membership records on the ICE database.
- Create and issue correspondence for candidates inline with agreed timelines and procedures.
- Create and set up online meeting invitations for assessors and candidates.
- Process results correspondence.
- Prepare information for registration with the Engineering Council.
- Deal with queries.
- Develop and maintain good relationships with internal and external stakeholders.
- Process assessors’ invoices and expenses via the expenses platform.
Key Skills
- Competent user of MS applications, particularly Outlook, Excel, Word.
- Adept at working with database systems.
- Able to communicate and influence through strong writing and verbal skills.
- Ability to learn and retain detailed information of processes and systems.
- Ability to undertake a wide range of tasks during times of peak activity.
- Self‑motivated with the ability to organise and prioritise workload and seek guidance when priorities conflict.
Experience
- Experience working in an office environment and working as part of a team.
- Experience of undertaking administrative activities.
- Experience working in a customer‑focused role.
Qualifications
- Qualifications at secondary level or above.
Benefits
- 25 days annual leave plus bank holidays.
- Shutdown over Christmas period.
- Annual £100 allowance towards well‑being.
- Discounted hot food from on‑site café bar.
- Up to eight percent of salary contributed to a personal pension scheme.
- 24‑hour employee support line.
- Death in service benefit equivalent to four year's salary.
- Interest‑free season ticket loan.
- Cycling to work scheme.
- Big Gym membership savings with the Gymflex scheme.
- YourRewards discount scheme.
Equal Opportunities
ICE Group is an equal opportunities employer and is committed to ensuring an inclusive recruitment process. We welcome applications from disabled candidates and will provide reasonable adjustments throughout the recruitment process. If you need support or an alternative format, please contact us.
C260401 - EPA Qualifications Administrator employer: ICE Group
The Institution of Civil Engineers (ICE) is an exceptional employer, offering a supportive work culture that prioritises employee well-being and professional growth. With generous benefits such as 25 days of annual leave, a personal pension scheme, and a commitment to inclusivity, ICE fosters an environment where team members can thrive both personally and professionally, all while working in the vibrant setting of Westminster with flexible home-based options.
StudySmarter Expert Advice🤫
We think this is how you could land C260401 - EPA Qualifications Administrator
✨Tip Number 1
Network like a pro! Reach out to current or former employees at ICE through LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by practising common questions related to customer service and administrative tasks. We recommend role-playing with a friend to get comfortable with your responses and showcase your skills effectively.
✨Tip Number 3
Show off your tech skills! Be ready to discuss your experience with MS applications and database systems during the interview. Bring examples of how you've used these tools in previous roles to impress the hiring team.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email reiterating your interest in the role can leave a positive impression and keep you on their radar. And remember, apply through our website for the best chance!
We think you need these skills to ace C260401 - EPA Qualifications Administrator
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the EPA Qualifications Administrator role. Highlight your relevant experience in customer service and administrative tasks, as this will show us you understand what we're looking for.
Show Off Your Skills:We want to see your strong writing and communication skills shine through. Use clear and concise language in your application, and don’t forget to mention your proficiency with MS applications and database systems!
Be Proactive:Demonstrate your proactive nature by providing examples of how you've successfully managed workloads or dealt with challenging situations in the past. This will help us see that you're a great fit for our busy Qualifications Team.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at ICE Group
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of the EPA Qualifications Administrator. Familiarise yourself with the application process and the key skills required, such as customer service and database management. This will help you answer questions confidently and demonstrate your genuine interest in the role.
✨Showcase Your Communication Skills
Since this role involves a lot of communication, be prepared to showcase your verbal and written skills during the interview. Practice explaining complex processes clearly and concisely, as you would when advising applicants. Use examples from your past experiences to illustrate how you've effectively communicated in a customer-focused environment.
✨Demonstrate Your Organisational Skills
The ability to organise and prioritise workload is crucial for this position. Be ready to discuss how you manage multiple tasks, especially during peak times. You could share specific examples of how you've successfully handled competing priorities in previous roles, which will show that you're self-motivated and capable of thriving in a busy environment.
✨Prepare Questions for Them
Interviews are a two-way street, so prepare thoughtful questions to ask your interviewers. Inquire about the team dynamics, the challenges they face, or how success is measured in the role. This not only shows your enthusiasm but also helps you gauge if the company culture aligns with your values.
