At a Glance
- Tasks: Assist in daily retail operations and deliver top-notch customer service.
- Company: Join St Catherine’s Hospice, dedicated to supporting individuals facing end-of-life challenges.
- Benefits: Enjoy 25 days holiday, flexible hours, and a generous pension scheme.
- Other info: Flexible full-time or part-time roles available; apply by 8 September 2025.
- Why this job: Be part of a compassionate team making a real difference in people's lives.
- Qualifications: Previous customer service experience is preferred; full training provided.
The predicted salary is between 25397 - 26436 £ per year.
£26,438.07 - £26,806.17 per annum for 40 hours per week (depending on experience)
Interviews will be held on Wednesday 9 September, please ensure you are available on this date
About Us:
St Catherine’s Hospice is a respected local charity providing specialist hospice care alongside statutory service partners (GPs, District nursing etc) across West Sussex and East Surrey.
We provide care in communities across Surrey and Sussex which are richly diverse and we want to reflect that in everything we do. We celebrate and support difference and welcome applications from all backgrounds. If you believe in the importance of what we do, share our values and want to be a part of an outstanding team building something important, we’d love to hear from you.
The Role:
This post is offered on a permanent basis full time working 40 hours per week or part time working 16 hours per week.
Please note the base for this role is Crawley Superstore, however there is a requirement to travel to all 12 of our charity shops locations across Sussex and Surrey .
Our Shop Locations:
About You:
Are you an enthusiastic, motivated individualwho enjoys a varied workload? Do you bring strong interpersonal skills and a hands on attitude to your work?
We are seeking a committed individual to join our Trading team, to maintain high standards of customer service across St Catherine's Hospice charity shops.
Employees at St Catherine’s Hospice can enjoy a variety of benefits including :
- Generous annual leave starting at 25 days, rising to 30 days with length of service, plus Bank Holidays, and an opportunity to buy / sell annual leave days. Plus we offer a day off for volunteering & moving house.
- Generous Pension scheme with up to 9% employer contributions or honour of NHS pension.
- Life Assurance Scheme, Counselling Offering, and a range of discounts.
- Enhanced maternity and adoption pay.
We want our recruitment process to be accessible to everyone and we are proud to be a Disability Confident Level 2 Employer, committed to creating an inclusive, supportive workplace.
Terms & Conditions:
- This role is subject to a Basic DBS check. By applying you are confirming you have read the Enhanced Check Privacy Policy for applicants https://www.gov.uk/government/publications/dbs-privacy-policies and understand how DBS will process my personal data and the options available to me for submitting an application.
- Must be authorised to work in the United Kingdom, please note we are unable to offer visa sponsorships.
- Please note a requirement of all roles at St Catherine’s is to complete mandatory E-learning training and remain compliant with this throughout your employment.
We understand that Artificial Intelligence (AI) may be used to support some applications, whilst we do not discourage this, please ensure any documentation and applications submitted accurately and truthfully reflect your own experience and suitability for this role.
Please note w e operate an internal recruitment function and are not engaging agencies at this time.
We are located in Grace Holland Avenue, Pease Pottage, Crawley, West Sussex RH11 9SL. You can access the Hospice by car, bus, bike or walking, with full transport details on our website.
If you require any additional information or would like to discuss this role further, please email jobs@stch.org.uk or give us a call on 01293 447353.
Experience
Experience in a customer service environment
#J-18808-Ljbffr
Retail Operations Assistant in Crawley employer: ICE Creates
ICE Creates in Crawley is an excellent employer, offering a supportive work culture where compassion and care are at the forefront of our mission. With generous benefits such as 25 days of annual leave, pension contributions, and enhanced maternity pay, we prioritise employee well-being and growth opportunities within our dedicated team. Join us to make a meaningful impact in a welcoming environment that values your contributions.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Operations Assistant in Crawley
✨Tip Number 1
Familiarise yourself with the key responsibilities of a Retail Operations Assistant. Understanding the day-to-day activities and compliance requirements will help you demonstrate your knowledge during any interviews or discussions.
✨Tip Number 2
Showcase your customer service experience by preparing specific examples of how you've handled challenging situations in the past. This will highlight your ability to deliver excellent service, which is crucial for this role.
✨Tip Number 3
Research St Catherine’s Hospice and their mission. Being able to articulate why you want to work for them and how you align with their values can set you apart from other candidates.
✨Tip Number 4
Be prepared to discuss your flexibility regarding working hours. Since the role requires availability across Monday to Sunday, showing that you're open to various shifts can make you a more attractive candidate.
We think you need these skills to ace Retail Operations Assistant in Crawley
Some tips for your application 🫡
Understand the Role:Read the job description carefully to understand the key responsibilities and requirements for the Retail Operations Assistant position. Tailor your application to highlight how your experience aligns with these expectations.
Craft a Strong CV:Ensure your CV is up-to-date and clearly outlines your relevant experience in customer service and retail. Highlight any specific achievements or skills that demonstrate your ability to meet the demands of the role.
Write a Compelling Cover Letter:Use your cover letter to express your enthusiasm for the role and the organisation. Mention why you want to work at St Catherine’s Hospice and how you can contribute to their mission of supporting individuals facing end-of-life challenges.
Follow Application Instructions:When applying, make sure to upload either your CV or the St Catherine’s Hospice application form as instructed. Double-check that you have included all necessary information and documents before submitting your application.
How to prepare for a job interview at ICE Creates
✨Show Your Enthusiasm
Retail is all about customer interaction, so make sure to express your enthusiasm for the role and the company. Share why you’re excited about working at St Catherine’s and how you can contribute to their mission.
✨Demonstrate Customer Service Skills
Prepare examples from your previous experience that highlight your customer service skills. Discuss situations where you went above and beyond to help a customer or resolved a challenging issue effectively.
✨Understand Health & Safety Regulations
Familiarise yourself with basic health and safety regulations relevant to retail operations. Being able to discuss these during your interview will show that you take compliance seriously and understand the importance of a safe shopping environment.
✨Ask Insightful Questions
Prepare thoughtful questions to ask at the end of your interview. This could include inquiries about team dynamics, training opportunities, or how success is measured in the role. It shows your interest and helps you gauge if the company is the right fit for you.
