£27,122.78 - £30,705.95 per annum, working 30 hours per week (depending on experience)
About Us
St Catherine’s Hospice is a respected local charity providing specialist hospice care alongside statutory service partners (GPs, District nursing etc) across West Sussex and East Surrey.
We provide care in communities across Surrey and Sussex which are richly diverse and we want to reflect that in everything we do. We celebrate and support difference and welcome applications from all backgrounds. If you believe in the importance of what we do, share our values and want to be a part of an outstanding team building something important, we’d love to hear from you.
The Role
This is a key role within our Income Generation & Marketing department, helping to strengthen supporter relationships, improve stewardship and maximise income so we can continue providing outstanding specialist palliative and end of life care across our community.
This post is offered on a part time, permanent basis, working 30 hours per week, working pattern to be agreed with the successful candidate around business need.
At St Catherine’s we offer work from home opportunities however this is adaptable depending on business need and regular onsite attendance is required.
About You
You will oversee the day-to-day delivery of supporter journeys, working closely with fundraising, supporter services, data and insight, marketing and communications colleagues to ensure every supporter receives timely, empathetic and professional communication.
You will help identify supporter needs and pain points, test and improve journeys, and create practical guidance that enables teams across the hospice to take a consistent, supporter-first approach.
You will bring a wealth of experience of working in a supporter journey role, with a strong understanding of what excellent supporter care looks like. You will be confident building relationships across teams, able to manage multiple priorities and committed to improving supporter experiences through insight, empathy and attention to detail.
Benefits
- Generous annual leave starting at 25 days, rising to 30 days with length of service, plus Bank Holidays, and an opportunity to buy / sell annual leave days. Plus we offer a day off for volunteering & moving house.
- Generous Pension scheme with up to 9% employer contributions or honour of NHS pension.
- Life Assurance Scheme, Counselling Offering, and a range of discounts.
- Enhanced maternity and adoption pay.
Minimum Requirements
- Minimum experience of two years in a Supporter Journey role.
- Must be authorised to work in the United Kingdom, please note we are unable to offer visa sponsorships.
- Please note a requirement of all roles at St Catherine’s is to complete mandatory E-learning training and remain compliant with this throughout your employment.
Location
Grace Holland Avenue, Pease Pottage, Crawley, West Sussex RH11 9SL.
Supporter Experience and Journeys Lead in Crawley employer: ICE Creates
ICE Creates in Crawley is an excellent employer, offering a supportive work culture where compassion and care are at the forefront of our mission. With generous benefits such as 25 days of annual leave, pension contributions, and enhanced maternity pay, we prioritise employee well-being and growth opportunities within our dedicated team. Join us to make a meaningful impact in a welcoming environment that values your contributions.
