Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide top-notch support to traders and IT staff, solving tech issues in a fast-paced environment.
- Company: Join a leading financial services firm with a focus on innovation and teamwork.
- Benefits: Competitive pay, flexible hours, and opportunities for professional growth.
- Why this job: Be part of a dynamic team that impacts the trading world every day.
- Qualifications: Experience in systems support or a relevant degree; strong communication skills are a must.
- Other info: 24/7 operations mean exciting challenges and the chance to learn continuously.
The predicted salary is between 40000 - 50000 £ per year.
The Systems Operations Analyst will provide immediate assistance (by phone) to traders, back office, support personnel and IT staff in an effort to achieve the highest customer satisfaction and minimise the impact of IT related problems. The Systems Operations Analyst must be a motivated team player that can see projects to completion, work independently, and be willing to assist other staff in areas not specific to their duties. This is a customer-facing position that requires identifying, troubleshooting, and resolving both internal system problems, as well as external customer-related IT issues. The role requires a blend of general technical and business knowledge, as well as a comprehensive understanding of the overall architecture of the ICE exchanges, divisions, clearing, and infrastructure. This position is not a Systems Administrator or Network Engineering position; however, prior experience in these areas is desirable.
Responsibilities
- Troubleshooting day-to-day customer issues and providing direct support to clients by phone, email, and CRM tools.
- Work with the client to communicate important information about system maintenance, changes, events, and to address client concerns regarding any aspect of the services.
- Interaction with third-party vendors is required.
- Maintenance operations and administration of proprietary systems is an integral part of the position's responsibilities.
- Coordination and collaboration with various business units is required.
- Assisting other ICE/NYSE staff with problem solving and escalation procedures.
- Ability to quickly assess an issue and provide management with well-conceived short- and long-term actions for restoration of service(s) required.
- Understand the various trading and clearing platforms and apply technical knowledge to improve system performance and reliability.
- Must be able to prepare documentation for troubleshooting and escalation procedures.
- Follows organizational practices in regard to Incident, Problem, and Change Management along with the creation of database records for these disciplines.
- Control computer system(s) on schedule by means of computer system console, operator checklists, and third-party software.
- This is a 24x7 environment and the position may require weekend scheduling and or working on other shifts.
Knowledge and Experience
- Good verbal and written communication skills.
- Systems/Application support experience OR Associates/Bachelor’s degree.
- Demonstrate reliability, flexibility, and attention to detail.
- Team member must be willing to rotate through the following shifts as the need arises: Primary 9 hour shifts range between 7am-7pm.
- Must have availability outside of normal hours and on weekends as required for on-call coverage and extended systems maintenance and upgrades.
Preferred Knowledge and Experience
- Technology and/or application support.
- Network and network forensic analysis (packet capture analysis).
- FIX Protocol.
- Java, Visual Basic, or shell scripting.
- Solaris, Linux, UNIX operating systems.
- Experience with enterprise monitoring solutions.
- Understanding and working knowledge of TCP/IP and Multicast technologies.
- Working knowledge of internetworking and various LAN/WAN technologies.
- Working knowledge of router, switch, firewall, and proxy technologies.
- Apache, Tomcat, DNS, LDAP, MySQL or equivalent database language.
- Financial markets, trading and clearing systems.
Systems Operations Analyst employer: ICE Clear Europe Limited
Contact Detail:
ICE Clear Europe Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Systems Operations Analyst
✨Tip Number 1
Network, network, network! Reach out to people in the industry, especially those who work at companies you're interested in. Use LinkedIn to connect and engage with them—ask questions about their roles and share your enthusiasm for the Systems Operations Analyst position.
✨Tip Number 2
Prepare for interviews by brushing up on your technical knowledge and understanding of trading systems. Be ready to discuss how you would troubleshoot common issues and improve system performance. We want to see your problem-solving skills in action!
✨Tip Number 3
Showcase your communication skills! Since this role is customer-facing, practice explaining complex technical concepts in simple terms. During interviews, demonstrate how you can effectively communicate with both technical teams and clients.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and take the initiative to connect directly with us.
We think you need these skills to ace Systems Operations Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Systems Operations Analyst role. Highlight relevant experience in systems/application support and any technical skills that match the job description. We want to see how your background aligns with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your skills can contribute to our team. Be sure to mention your customer-facing experience and problem-solving abilities, as these are key for us.
Show Off Your Technical Skills: Don’t hold back on showcasing your technical knowledge! If you have experience with technologies like Java, Linux, or network analysis, make sure to include that. We love seeing candidates who can bring a blend of technical and business knowledge to the table.
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to submit all your documents in one go. Plus, it helps us keep track of your application better!
How to prepare for a job interview at ICE Clear Europe Limited
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around systems and application support. Familiarise yourself with the technologies mentioned in the job description, like TCP/IP, Java, and Linux. Being able to discuss these confidently will show that you're ready to tackle the challenges of the role.
✨Practice Your Communication Skills
Since this is a customer-facing position, effective communication is key. Practice explaining complex technical issues in simple terms. You might even want to role-play with a friend to simulate the phone support aspect of the job. This will help you feel more comfortable during the actual interview.
✨Show Your Problem-Solving Skills
Prepare examples of how you've successfully troubleshot issues in the past. Think about specific situations where you identified a problem, took action, and resolved it. This will demonstrate your ability to think on your feet and provide immediate assistance, which is crucial for this role.
✨Understand the Business Context
Get a good grasp of the trading and clearing platforms mentioned in the job description. Understanding how these systems operate and their impact on the business will help you answer questions more effectively and show that you're not just technically savvy but also business-minded.