Senior Manager, Product Management

Job Description

ICE Data Services, a subsidiary of Intercontinental Exchange, presents multiple, unique opportunities for a full‑time Product Manager to join a team responsible for:

Responsibilities

• Serve as the primary point of contact for enterprise‑level client engagements involving complex product components, including reference data, pricing, corporate actions, configuration, and delivery. This role requires end‑to‑end coordination across internal teams and stakeholders to ensure seamless execution of multifaceted deals. Responsibilities include facilitating cross‑functional collaboration, managing timelines and deliverables, and ensuring alignment between client requirements and ICE Data Services’ capabilities.
• Maintain a close and proactive partnership with Business Development and Sales teams to support new client opportunities. Provide strategic guidance and hands‑on assistance throughout the engagement lifecycle, ensuring alignment between client needs and ICE Data Services’ product capabilities. Provide exceptional service to those clients that are integrating ICE content, including facilitating meetings, maintaining agenda of open issues, comparison analysis, and being the primary point of contact for clients during the conversion.
• Translate client and business needs into clear, actionable product requirements. Leverage a strong understanding of reference data sourcing and workflows to ensure accuracy and relevance. Utilize SQL to perform data validation, support analysis, and enhance product development efforts.
• Enrich current mapping documentation as new records and fields are being mapped, so that it can be utilized for future use. Understand nuances and logic differences between vendors.
• Field questions from Client Service [or directly from clients] that require a product‑related response.
• Work with the development team to address BAU work such as bug fixes and small enhancements to improve our reference data product suite.
• Provide comprehensive mappings and coverage checks for new reference data opportunities as they come into the team queue.

Knowledge and Experience

• This role requires an in‑depth understanding of ICE reference data products, and their differences in sourcing, representation of data, and other nuances.
• Strong written and verbal communication skills – ability to work with the client understanding both their existing workflow and how changes to that workflow would be impacted with a migration project.
• Ability to work on multiple projects simultaneously.
• A working knowledge of the development life cycle, covering basic design, testing cycles from unit to acceptance testing, implementation, and post‑release bug/issue fixes.
• Proficient in Microsoft Excel and SQL.
• Understand file formats such as XML/JSON/CSV.
• Strong technical written communication skills.