Relationship Manager, Desktops

Job Description

Job Purpose

ICE Data Services, a subsidiary of Intercontinental Exchange, presents the unique opportunity for a full-time Relationship Manager to join a team responsible for surpassing sales quotas and meeting existing customer revenue retention goals. They will be responsible for growing ICE Connect Desktop by working with specific key Energy and Commodities Accounts in major cities. The ICE Connect product suite includes ICE IM/Chat, Web ICE, ICE Options and Analytics, and ICE Connect Desktop.

This role is ideally suited to a self-motivated individual who relishes being at the forefront of business activities and thrives on their own successes and those of the team. A strong communicator with a good knowledge of the market data and trading environment from content, technology, and networking perspectives is required.

Responsibilities

1. Support the ICE Connect suite of products (primarily ICE IM, ICE Connect, WebICE, and ICE Options Analytics) within an assigned territory and/or accounts.
2. Become an expert on the ICE Connect Product suite.
3. Maintain relationships with existing users through trainings, floor walks, WebEx sessions, and become the “go-to” person for all account inquiries.
4. Decrease erosion within existing accounts through training and account analysis.
5. Collaborate with sales on both pre- and post-sales activities.
6. Provide technical subject matter support across the ICE Connect product suite.
7. Uncover leads for sales through daily activities.
8. Manage new client rollouts and user setups.
9. Manage new feature rollouts and projects for all ICE Connect applications.
10. Act as a liaison between sales, clients, and product management, including providing information on competitors and product feature requests.

Knowledge and Experience

Essential Skills

• Bachelor’s degree or equivalent work experience.
• Ability to use Microsoft Office, including Outlook, Salesforce, Instant Messaging, and desktop trading/execution/market data systems.
• Ability to work effectively on Excel and build bespoke spreadsheets for clients.
• Understanding of key target industries, industry trends, and emerging technologies.

Preferred Skills

• Additional knowledge of Capital Markets (Exchange and/or OTC) and derivatives.
• Prior exposure to the Exchange or OTC lifecycle of a trade.
• Ability to do basic coding, use VBA, and have knowledge of API solutions.
• Working knowledge of internetworking and various LAN/WAN technologies.
• Working knowledge of router, switch, firewall, and proxy technologies.
• Knowledge of Apache, Akamai (CDN), DNS, LDAP, MySQL.

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