At a Glance
- Tasks: Lead a dynamic team to provide top-notch tech support and enhance user experience.
- Company: Join ICE, a global leader in market technology and innovation.
- Benefits: Competitive salary, professional growth, and a collaborative work culture.
- Other info: Opportunity to work with cutting-edge AI tools and enhance team performance.
- Why this job: Make a real impact by driving tech solutions in a fast-paced environment.
- Qualifications: Experience in tech management and strong problem-solving skills required.
The predicted salary is between 54000 - 66000 £ per year.
Job Description
Job Purpose
Intercontinental Exchange, Inc. (ICE) is a leading operator of global exchanges, clearing houses, data, and listings services.
We connect businesses around the world to unique opportunities in markets that drive the global economy.
We are a diverse and inclusive company that values innovation, collaboration, and excellence.
ICE team members work across departments and traditional boundaries to innovate and respond to industry demand.
A successful candidate will be able to multitask in a dynamic team-based environment demonstrating strong problem-solving and decision‑making abilities and the highest degree of professionalism.
At Intercontinental Exchange (ICE), We’re looking for a motivated, results-oriented End User Computing (EUC) Manager to join our team.
The EUC group touches on every aspect of ICE’s fast‑paced, dynamic culture and utilizes cutting‑edge technology to provide for the needs of our users and the company.
The ideal manager is technically proficient, possesses an eager attitude, strong desire to mentor and lead their team, excellent communication skills and a consistently professional demeanor.
The End User Computing team at ICE provides technical support to ICE employees, in addition to being involved in the management of technology systems that include desktop support, remote access, process automation, purchasing and conference room support.
The EUC Manager will oversee the management and support activities of the End User Computing team.
Will be tasked with maintaining ICE’s global standards for end user computing and working closely with local business partners to address their needs by delivering superior technology.
The EUC Manager provides leadership in driving continuous service and process improvements and has primary ownership of end user experience in the office locations they support.
Responsibilities
- Recruit, mentor, and motivate a team of EUC Analysts and Engineers to build a high-performance team.
- Lead by example in showing a sense of urgency in resolving issues, and ensuring work is done to a high quality.
- Project Management - Setting and managing client expectations, developing a detailed project plan, defining the scope of the project, understanding project risks and assigning team members to specific tasks
- Budget Planning - Identify organizations requirements - Creating and maintaining annual team budget.
- Evaluate team performance on a regular basis ensuring KPIs are tracked, and SLAs are met.
- Provide technology support to employees across multiple offices and business units while delivering industry leading customer experience.
- Support technology deployments including network, telephony, desktop systems and applications working with various stakeholders.
Take lead on Conference room technology deployment and support.
- Build relationships with various internal teams that EUC depends on to get their work done. Take lead in the escalation of high visibility issues.
- Help enhance end user documentation and internal Knowledge Base articles. Identify and pursue opportunities for automation of common issues and requests.
- Manage hardware inventory
- Support local activities including M&A, BCP and other location specific IT activities.
- Promote ICE standards and culture in interactions with end users.
- Demonstrates a foundational understanding of AI‑powered productivity and analytics tools, including their capabilities, limitations, and appropriate use cases.
- Identify opportunities where AI can augment team performance or optimize end‑user experience, recommending solutions where appropriate.
- Utilize AI solutions to streamline workflows, support decision‑making, enhance communication, and improve operational efficiency within EUC initiatives.
- Applies AI responsibly and ethically, following organizational guidelines related to data privacy, security, and compliance.
- Knowledge and Experience
- Bachelor’s degree in computer science or related, or equivalent experience (minimum 2-year management experience required)
- Technical experience working in a Microsoft AD environment and other related technologies.
- Working knowledge of MACs and end point management, network, and workstation technologies
- Familiarity with AV/Conference Room technology in a corporate environment
- Experience using IT Service Management tools like Service Now
- Experience multitasking in a high-pressure & fast paced environment
- Strong organizational, project management and performance-oriented time management skills
- #J-18808-Ljbffr
EUC Manager in London employer: ICE Clear Europe Limited
ICE Clear Europe Limited is an exceptional employer, offering a dynamic work environment in the heart of London where innovation and collaboration thrive. With a strong focus on employee growth, we provide ample opportunities for professional development and career advancement, alongside a supportive culture that values teamwork and excellence in project delivery. Join us to be part of a forward-thinking company that champions Agile methodologies and empowers its employees to lead impactful software initiatives.
StudySmarter Expert Advice🤫
We think this is how you could land EUC Manager in London
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what ICE Clear Europe Limited values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges ICE Clear Europe Limited might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at ICE Clear Europe Limited!
✨Direct Apply to ICE Clear Europe Limited
Let's not forget to apply directly through the ICE Clear Europe Limited website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace EUC Manager in London
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at ICE Clear Europe Limited.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at ICE Clear Europe Limited. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at ICE Clear Europe Limited
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
