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For Companies At a Glance
- Tasks: Support cutting-edge trading systems and troubleshoot IT issues in a dynamic environment.
- Company: Join the renowned Intercontinental Exchange, a leader in financial markets.
- Benefits: Competitive salary, flexible scheduling, and opportunities for professional growth.
- Why this job: Be part of a high-impact team that shapes the future of trading technology.
- Qualifications: Experience in systems support or relevant degree; strong communication and problem-solving skills.
- Other info: Exciting role with exposure to industry-leading technologies and excellent career advancement potential.
The predicted salary is between 36000 - 60000 £ per year.
Working for Intercontinental Exchange (ICE) as part of the ICE Data Services Systems Operations team will provide you with the opportunity to experience supporting one of the most famous and widely known, publicly visible companies in the world. The technology we work with day to day is necessarily on the bleeding edge. Our triumphs and shortcomings make the news and give this position a level of excitement and importance not available in a typical operational/support role.
The Operations Support Analyst will provide immediate assistance to back office, support personnel, and IT staff to achieve the highest customer satisfaction and minimise the impact of IT related problems. The Operations Support Analyst must be a motivated team player that can see projects to completion, work independently, and be willing to assist other staff in areas not specific to their duties.
The Operations Support Analyst role is not a typical NOC/helpdesk role - it is part of a highly specialized support organization that is responsible for the daily operations of multiple industry leading trading exchanges, clearing systems, and data distribution services. This position requires identifying, troubleshooting, and resolving both internal system problems, as well as external customer-related IT issues. The role requires a blend of general technical and business knowledge, as well as a comprehensive understanding of the overall architecture of the ICE exchanges, divisions, clearing, and infrastructure. This position is not a Systems Administrator or Network Engineering position; however, prior experience in these areas is desirable. Job level will be determined based on years of relevant experience.
Responsibilities
- Troubleshoot day-to-day issues and provide direct support to engineering and IT support groups.
- Work with internal partners to communicate important information about system maintenance, changes, events, and to address their concerns regarding any aspect of the services.
- Interact with third-party vendors, coordinate, and collaborate with various internal business units.
- Maintaining operations and administration of proprietary systems is an integral part of the position.
- Assist other ICE staff with problem solving and escalation procedures.
- Quickly assess an issue(s) and provide management with well-conceived short and long-term actions for restoration of service(s).
- Ownership of production incidents including communication, escalation, and follow-up for root-cause analysis.
- Understand the various trading and clearing platforms, data distribution services, general network architecture, and apply technical knowledge to improve system performance and reliability.
- Prepare documentation for troubleshooting and escalation procedures.
- Follow organizational practices regarding Incident, Problem, and Change Management along with the creation of database records for these disciplines.
- Scheduling flexibility is required.
Knowledge and Experience
- Excellent communication skills.
- Systems/Application support experience OR Associates/Bachelor’s degree.
- Ability to be organized and decisive while under pressure, when managing urgent and critical production issues as and when they occur.
- Team Player - able to interface/liaison effectively with a variety of technical/non-technical contributors throughout the organization.
- Logical approach, critical thinking, and analytical problem-solving skills with the ability to identify the root cause(s) of a problem.
- Demonstrate reliability, flexibility, and attention to detail.
Preferred Skills
- Meaningful experience with the following industries/technologies is a PLUS: Financial markets, trading, and clearing systems.
- Technology and/or application support.
- Proficiency with Microsoft Office Suite.
- Ability to debug/write shell scripts. Basic knowledge about Java Coding/Debugging.
- Proficiency in Linux and Windows operating systems.
- Network and network forensic analysis (packet capture analysis).
- Understanding and working knowledge of TCP/IP, UDP, and Multicast technologies.
- Working knowledge of internetworking and various LAN/WAN technologies.
- Working knowledge of router, switch, firewall, and proxy technologies: Apache, DNS, LDAP.
- Experience with enterprise monitoring and support solutions; BigPanda, PagerDuty and Rundeck.
Analyst II, Systems Operations in London employer: ICE Clear Europe Limited
Contact Detail:
ICE Clear Europe Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Analyst II, Systems Operations in London
✨Tip Number 1
Network like a pro! Reach out to current employees at ICE on LinkedIn or other platforms. Ask them about their experiences and any tips they might have for landing the Analyst II role. Personal connections can give you an edge!
✨Tip Number 2
Prepare for the interview by brushing up on your technical knowledge. Make sure you understand the systems and technologies mentioned in the job description. We want to see that you can talk the talk and walk the walk when it comes to troubleshooting and support.
✨Tip Number 3
Show off your problem-solving skills! During interviews, be ready to discuss specific examples of how you've tackled IT issues in the past. We love hearing about your logical approach and critical thinking in action.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team at ICE.
We think you need these skills to ace Analyst II, Systems Operations in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Analyst II role. Highlight relevant experience in systems operations and any technical skills that match the job description. We want to see how your background aligns with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're excited about working with ICE and how your skills can contribute to our team. Keep it concise but impactful – we love a good story!
Show Off Your Problem-Solving Skills: In your application, don’t forget to showcase your analytical problem-solving skills. Share examples of how you've tackled technical issues in the past. We’re all about finding solutions, so let us know how you think on your feet!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you get the best experience possible. Plus, it shows you're keen to join our team!
How to prepare for a job interview at ICE Clear Europe Limited
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around systems and application support. Familiarise yourself with the technologies mentioned in the job description, like TCP/IP, Linux, and any relevant scripting languages. Being able to discuss these confidently will show that you're ready for the challenges of the role.
✨Show Off Your Problem-Solving Skills
Prepare examples of how you've tackled urgent production issues in the past. Think about specific situations where you identified a problem, communicated effectively with your team, and implemented a solution. This will demonstrate your analytical skills and ability to work under pressure.
✨Communicate Like a Pro
Since this role involves liaising with various teams and third-party vendors, practice articulating your thoughts clearly. You might want to do mock interviews focusing on your communication style. Remember, it's not just about what you say, but how you say it!
✨Be a Team Player
Highlight your experience working collaboratively with others. Share stories that showcase your ability to assist colleagues and contribute to team success. This will resonate well, as the company values motivated team players who can see projects through to completion.
