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- Tasks: Support users with hardware, software, and tech needs in a dynamic environment.
- Company: Join ICE, a leading global exchange operator that values innovation and collaboration.
- Benefits: Competitive salary, diverse culture, and opportunities for professional growth.
- Other info: Exciting role with excellent career advancement in a fast-paced industry.
- Why this job: Make an impact by enhancing user productivity and efficiency across the globe.
- Qualifications: Experience with Active Directory, Azure, and troubleshooting Windows/Mac systems.
The predicted salary is between 35000 - 45000 £ per year.
Intercontinental Exchange, Inc. (ICE) is a leading operator of global exchanges, clearing houses, data, and listings services. We connect businesses around the world to unique opportunities in markets that drive the global economy. We are a diverse and inclusive company that values innovation, collaboration, and excellence. ICE team members work across departments and traditional boundaries to innovate and respond to industry demand. A successful candidate will be able to multitask in a dynamic team-based environment demonstrating strong problem-solving and decision-making abilities and the highest degree of professionalism.
The EUC team is responsible for supporting all hardware, software and technology used by in-office and remote users to execute their daily responsibilities. As our end users support multiple businesses at ICE, EUC collaborates with enterprise stakeholders to focus on efficient processes and policies that improve user productivity and efficiency.
Responsibilities:- Onboard and train new internal and external users in ICE’s environment
- Support and advance the global corporate computing environment
- Support hardware, software, and network needs for Windows, Mac, and virtual environments
- Manage tickets and incidents in ServiceNow including issue resolution, escalation, and documentation management
- Deploy hardware and software including desktop and laptop imaging software and VoIP
- Provision Active Directory, Azure, Intune, and Exchange Online including device authentication and maintaining users, groups, and distribution lists
- Manage hardware inventory, mobile device support, purchasing, and file/print/DHCP
- Troubleshoot and support conference room AV and video conferencing systems (Zoom, Teams, Webex, etc.)
- Experience with Active Directory, Azure, Intune, Exchange Online, and Windows desktop/server troubleshooting
- Experience with networking technology such as Cisco and Juniper
- Experience with Windows OS, Mac OS, and Microsoft Office Suite
- Knowledge of scripting and PowerShell preferred
- Demonstrates a foundational understanding of AI‑powered productivity and analytics tools, including their capabilities, limitations, and appropriate use cases.
- Experience in an exchange, trading facility, or financial services environment
- Strong multitasking, time prioritization, collaborative and communication skills
- Bachelor’s degree in Computer Science, MIS, CIS, or related field desirable.
Analyst, EUC in London employer: ICE Clear Europe Limited
Contact Detail:
ICE Clear Europe Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Analyst, EUC in London
✨Tip Number 1
Network like a pro! Reach out to current or former employees at ICE on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by brushing up on your technical skills. Since the role involves troubleshooting and supporting various systems, be ready to discuss your experience with Active Directory, Azure, and other relevant tech.
✨Tip Number 3
Show off your problem-solving skills during the interview. Think of examples where you've tackled tech issues or improved processes. We love seeing how you approach challenges!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team.
We think you need these skills to ace Analyst, EUC in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Analyst role. Highlight your experience with Active Directory, Azure, and any relevant troubleshooting you've done. We want to see how you can contribute to our dynamic team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how your background aligns with our mission at ICE. Don’t forget to mention your problem-solving skills and ability to multitask in a fast-paced environment.
Showcase Your Technical Skills: Since this role involves supporting various technologies, be sure to list your technical skills clearly. Mention your familiarity with Windows, Mac, and any networking technologies like Cisco or Juniper. We love seeing candidates who are tech-savvy!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to keep track of your application status. Plus, we love seeing applications come in through our own platform!
How to prepare for a job interview at ICE Clear Europe Limited
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Active Directory, Azure, and Intune. Be ready to discuss how you've used these tools in past roles, as well as any troubleshooting experiences with Windows and Mac OS. This will show that you're not just familiar with the tech but can also handle real-world issues.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled complex problems in a team setting. Think about specific incidents where you had to manage multiple tasks or resolve conflicts. This will demonstrate your ability to multitask and collaborate effectively, which is crucial for the EUC role.
✨Familiarise Yourself with ICE's Environment
Do some research on Intercontinental Exchange and its operations. Understanding their corporate computing environment and how the EUC team fits into the bigger picture will help you answer questions more confidently and show your genuine interest in the company.
✨Practice Your Communication Skills
Since this role involves onboarding and training users, practice explaining technical concepts in simple terms. You might be asked to demonstrate how you'd train a new user on a specific tool, so being clear and concise will be key to making a great impression.