At a Glance
- Tasks: Support global clients with pricing and reference data inquiries while troubleshooting issues.
- Company: Join a leading financial services firm with a focus on client satisfaction.
- Benefits: Competitive salary, flexible shifts, and opportunities for professional growth.
- Other info: Collaborative environment with exposure to various teams and workflows.
- Why this job: Be part of a dynamic team that enhances client experiences in the financial sector.
- Qualifications: Bachelor's degree and strong communication skills required.
The predicted salary is between 51750 - 63250 £ per year.
The team is in charge of analysis, checks and monitoring for ICE Pricing & Reference Data clients globally. A significant part of the job is working with global clients on a wide range of inquiries including market data, pricing valuation, methodology and product issue troubleshooting. The team works with multiple ICE teams globally such as Fixed Income Data Services (FIDS), account managers, sales, development, and product management. The goal is to provide coherent information and analysis to the client, while working with multiple teams and conducting analysis to improve existing workflow to provide a high level of support for a portfolio of our top global clients. Team members must exhibit a desire and aptitude for learning all areas of our business and understanding how we fit into a global client’s workflow.
Responsibilities
- Support international Tier 1 banks, mutual and pension funds, hedge funds and insurance companies.
- Research and respond to client queries, via email and phone, in a professional manner; while taking great care to keep client informed of action being taken.
- Support clients across the different reference data, pricing and analytics, methodology questions etc.
- Analyze valuation disputes and discrepancies, and troubleshoot technical issues.
- Use multiple types of tools and systems to conduct analysis.
- Problem solving and troubleshooting.
- Interact daily with multiple data and evaluation teams, product support, operations, IT, account managers & product managers.
- Identify trends to address with the client or internally to improve client experience and workflow.
- Communicate with colleagues to maximize efficiencies.
- Tracking client questions and issues.
Knowledge and Experience
- Bachelor's degree required.
- Basic knowledge of the Financial Services industry.
- Effective listening, verbal and written communication skills.
- Problem solving skills.
- Critical thinking.
- Call hosting skills.
- Ability to work under pressure.
- Experience in a professional work environment.
- Positive attitude and deep customer service orientation.
- Must be able to work flexible shifts between 8:00 AM and 8:00 PM to ensure proper coverage.
Client Support Specialist, Pricing & Reference Data employer: ICE Clear Europe Limited
ICE Data Services is an exceptional employer that fosters a collaborative and dynamic work environment, making it an ideal place for a Client Support Specialist II. With a strong emphasis on employee growth, the company offers extensive training opportunities and encourages innovation, ensuring that team members can thrive in their roles. Located in a vibrant area, employees benefit from a supportive culture that values work-life balance and promotes meaningful engagement with clients and colleagues alike.
StudySmarter Expert Advice🤫
We think this is how you could land Client Support Specialist, Pricing & Reference Data
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at ICE Clear Europe Limited. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like ICE Clear Europe Limited before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Client Support Specialist, Pricing & Reference Data
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to ICE Clear Europe Limited:Your cover letter is your chance to shine! Tell us why you want to work at ICE Clear Europe Limited specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at ICE Clear Europe Limited!
How to prepare for a job interview at ICE Clear Europe Limited
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
