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For Companies At a Glance
- Tasks: Support clients with inquiries and manage production issues for financial data services.
- Company: Join a leading provider of financial market data with a global reach.
- Benefits: Gain valuable experience, develop skills, and work in a dynamic team environment.
- Other info: Enjoy a structured work schedule with opportunities for growth and learning.
- Why this job: Be the go-to person for clients and help them navigate financial data challenges.
- Qualifications: Strong communication skills and a knack for problem-solving are essential.
The predicted salary is between 30000 - 40000 £ per year.
ICE Data Services (IDS), a leading provider of financial market data, has an opening to support ICE Data Derivatives, which provides data and analytics for risk management of derivatives across 5 asset classes (Foreign Exchange, Interest Rates, Equities, Commodities and Credit) and 100s of instrument types. Client Support Specialists are responsible for answering client’s questions and managing and escalating production issues. The team oversees customer support for ICE Data Derivatives clients. A significant part of the job is working with clients globally on queries regarding the operation of the company’s products and handling questions about option prices and data. The successful candidate will be able to resolve issues creatively by understanding the processes and resources of the company.
Responsibilities
- Onboard and off-board clients for ICE Data Derivatives products and services
- Field client inquiries and requests received via email, Chat, Sales Force, and phone, including, but not limited to, product and application questions, as well as data and price confirmations
- Provide timely and accurate response to all client inquiries
- Provide support for any file delivery failures
- Escalate issues with internal groups to resolve issues with urgency, when applicable
- Maintain strong relationships with clients and internal teams
- Ensure up-to-date documentation of policies, procedures and work processes periodically
Knowledge and Experience
- Bachelor’s or equivalent university degree is preferable
- Excellent verbal and written English language skills
- Excellent time-management and organisations skills
- Experience in a similar support or client-facing role (an advantage)
- Strong analytical and problem-solving skills with attention to detail and follow-up
- Ability to interact with external clients, as well as internal business units
The working hours will be 5 days per week, Monday to Friday from 8am and various morning start times. Currently there is a requirement to work 1 later shift per week from 12:00 to 20:00. Exceptionally this role will provide holiday and sickness cover for ICE Data Derivatives overseas offices as required, which may include an evening or night shift (including Friday evening/night). Working knowledge of SalesForce, Service Now, MS Office, FTP (an advantage.)
Schedule
This role requires 5 days a week in office attendance. Evening shifts are usually from 12pm to 20:00 in the office. All other shifts are 9 hours.
Client Support Specialist employer: ICE Clear Europe Limited
Contact Detail:
ICE Clear Europe Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Support Specialist
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Practice your pitch! When you get the chance to chat with potential employers, make sure you can clearly explain why you're the perfect fit for the Client Support Specialist role. Highlight your problem-solving skills and experience in client-facing roles.
✨Tip Number 3
Be proactive! If you see a job that interests you, don’t wait for the perfect moment. Apply through our website and follow up with a friendly email to express your enthusiasm. It shows initiative and keeps you on their radar.
✨Tip Number 4
Stay organised! Keep track of the jobs you’ve applied for, the contacts you’ve made, and any follow-ups needed. This will help you manage your time effectively and ensure you don’t miss any opportunities.
We think you need these skills to ace Client Support Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Client Support Specialist role. Highlight any relevant experience you have in client-facing roles and showcase your problem-solving skills. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about supporting clients and how your background aligns with our needs. Keep it engaging and personal – we love a bit of personality!
Showcase Your Communication Skills: Since this role involves a lot of client interaction, make sure your written application reflects your excellent communication skills. Use clear and concise language, and don’t forget to proofread for any typos or errors!
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to keep track of your application status. Plus, we love seeing applications come directly from our site!
How to prepare for a job interview at ICE Clear Europe Limited
✨Know Your Products Inside Out
Before the interview, make sure you have a solid understanding of ICE Data Derivatives products and services. Familiarise yourself with the different asset classes and how they operate. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Practice Your Communication Skills
As a Client Support Specialist, you'll need to communicate effectively with clients. Practice articulating your thoughts clearly and concisely. Consider doing mock interviews with a friend or using online resources to refine your verbal and written communication skills.
✨Showcase Your Problem-Solving Abilities
Be prepared to discuss specific examples where you've resolved client issues creatively. Think about times when you had to analyse a problem and come up with a solution. This will demonstrate your analytical skills and ability to handle challenges in a client-facing role.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the tools they use (like SalesForce and Service Now), or how they measure success in the role. This shows your enthusiasm and helps you gauge if the company is the right fit for you.