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- Tasks: Support and enhance AV/VC systems for global collaboration.
- Company: Join a leading global exchange operator that values innovation and teamwork.
- Benefits: Competitive salary, flexible work options, and opportunities for professional growth.
- Why this job: Be part of a dynamic team making a real impact in the tech world.
- Qualifications: Experience in AV/VC systems and strong problem-solving skills required.
- Other info: Exciting projects and excellent career advancement opportunities await you.
The predicted salary is between 36000 - 60000 £ per year.
Intercontinental Exchange, Inc. (ICE) is a leading operator of global exchanges, clearing houses, data, and listings services. We connect businesses around the world to unique opportunities in markets that drive the global economy. We are a diverse and inclusive company that values innovation, collaboration, and excellence. ICE team members work across departments and traditional boundaries to innovate and respond to industry demand.
A successful candidate will be able to multitask in a dynamic team-based environment demonstrating strong problem-solving and decision-making abilities and the highest degree of professionalism. The Enterprise - Conferencing Technology team is looking for an experienced AV/VC IT Engineer to support local and global initiatives. This position requires applicants to have solid experience and knowledge in design, installation, programming, and project engagement in Audio-Visual (AV) systems. The requirements equally extend to a comprehensive background and expertise in Video Conferencing (VC) solutions and supporting platforms including Zoom and MS Teams. Qualified candidates must demonstrate technical proficiency as well as an eager attitude, professionalism, and solid communication skills. A highly motivated engineer with the ability to work independently with minimal supervision is key for this role. Candidates must be self-starters and quick learners who are not afraid to ask questions. Performing in a high-pressure environment while resolving issues promptly is essential.
Responsibilities
- Troubleshoot and support Collaboration meetings - Zoom/Teams/Webex etc.
- Contribute to design, implementation and support of all conference rooms and meeting spaces.
- Proactively provide local/remote technical support to all AV/VC services across the enterprise.
- Troubleshoot/remediate all first/second-line issues in a timely manner whilst ensuring all activities are entered in Service Now for additional tracking and incident management.
- Support site installation/upgrades/normalization and decommissions of all AV and VC equipment.
- Work with the AV vendors to ensure all devices are installed, configured, and tested appropriately.
- Audit/maintain an inventory of all conference room data, hardware, and license management.
- Ensure all applicable devices and services are monitored and alerts acknowledged/addressed within set SLAs.
- Assist with preventative maintenance visits to review existing hardware software solutions.
- Asset life cycle management and procurement of all AV/VC equipment in conference rooms.
- Fully support companywide town-hall and events.
- Participate in an on-call rotation for after hours and weekend support.
- Working with other internal teams and Project Managers, run point with small scale projects.
- Assist with Incident/BCP and Change Management activities and tasks.
- Participate in POC (Proof of Concept) evaluations and assessment of new products and services as necessary.
- Working with the UX and other applicable teams, ensure all training material for end users as well as operational documentation are frequently created, reviewed and updated.
Knowledge and Experience
- College/University Degree in IT, Information Systems, Multimedia or related discipline in Audio/Video multimedia engineering is highly desirable.
- Endpoint/Collaboration certifications in Zoom, Microsoft or Cisco platform or Polycom is highly desirable.
- Exposure in a medium to large sized organization supporting an AV/VC environment.
- Solid on-site experience in contributing to conference room upgrades and new installations.
- Familiarity with operation, installation principles of commercial audio-visual (AV) and Video Conferencing (VC) systems.
- Solid competency with system schematics, cable pull schedules and high level/low level architectural drawings.
- Solid competency at AV/DSP/Microphone administration and audio tuning.
- Experience with installation and administration of Video Conferencing equipment.
- Solid experience in administering and supporting cloud-based collaborations with Zoom and Microsoft Teams Rooms.
- Solid experience in configuration and support of large audio and video townhalls and webinars.
- Solid knowledge in remote monitoring, alerting and automation technologies and workflows.
Desirable Knowledge and Experience
- AV device certifications in Crestron/Extron/Biamp/Lightware or an approved AV installation/integrator program is desirable.
- Certification in Q-Sys Design & control and Audinate Dante level 1/2 or higher is desired.
- Exposure to working with Service Now, SLAs, Change and Incident management practices.
- Experience with REST APIs, JSON, scripting.
- Solid understanding of commercial audio-visual (AV) and Video Conferencing (VC) systems.
- Strong knowledge in Microsoft Office and other collaboration tools.
- Proficient understanding of TCP/IP, LAN, Firewalls, and multicast over IP network protocols and DHCP services.
- Foundational experience with Dante Domain Manager and Controller.
Audio-Visual (AV) Engineer employer: ICE Clear Europe Limited
Contact Detail:
ICE Clear Europe Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Audio-Visual (AV) Engineer
✨Tip Number 1
Network, network, network! Get out there and connect with people in the AV/VC industry. Attend events, join online forums, and don’t be shy about reaching out to professionals on LinkedIn. You never know who might have a lead on your dream job!
✨Tip Number 2
Show off your skills! Create a portfolio showcasing your past AV projects or any relevant work you've done. This can really set you apart from other candidates and give potential employers a taste of what you can bring to the table.
✨Tip Number 3
Prepare for interviews like a pro! Research the company and its AV needs, and come armed with questions that show your interest and expertise. Practice common interview questions, especially those related to troubleshooting and project management in AV systems.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for talented AV engineers like you. Plus, it’s a great way to ensure your application gets seen by the right people.
We think you need these skills to ace Audio-Visual (AV) Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the AV Engineer role. Highlight your experience with AV systems, video conferencing tools like Zoom and MS Teams, and any relevant certifications. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about AV technology and how your background makes you a great fit for our team. Keep it engaging and personal – we love to see your personality come through!
Show Off Your Problem-Solving Skills: In your application, don’t forget to mention specific examples of how you've tackled challenges in previous roles. We value strong problem-solving abilities, so share those stories that showcase your quick thinking and professionalism!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re serious about joining our awesome team at StudySmarter!
How to prepare for a job interview at ICE Clear Europe Limited
✨Know Your AV Stuff
Make sure you brush up on your knowledge of audio-visual systems and video conferencing solutions like Zoom and MS Teams. Be ready to discuss specific technologies you've worked with, such as control processors and DSPs, as well as any relevant certifications you hold.
✨Show Off Your Problem-Solving Skills
Prepare examples of how you've tackled technical issues in the past. Think about times when you had to troubleshoot AV setups or manage large-scale events. This will demonstrate your ability to perform under pressure and your proactive approach to problem-solving.
✨Communicate Clearly
Since strong communication skills are key for this role, practice explaining complex technical concepts in simple terms. You might be asked to describe how you would support a team during a conference call, so being clear and concise is essential.
✨Be a Team Player
Highlight your experience working in dynamic, team-based environments. Share stories that showcase your collaboration skills and how you've contributed to successful projects. Remember, they value innovation and teamwork, so showing that you can work well with others is a big plus!
