At a Glance
- Tasks: Support clients with technical expertise and enhance their trading workflows using ICE technology.
- Company: Join a leading financial services company focused on energy and commodities markets.
- Benefits: Competitive salary, professional development, and opportunities for growth in a dynamic environment.
- Other info: Collaborative culture with a focus on innovation and client success.
- Why this job: Be part of a high-performing team and make a real impact in the trading world.
- Qualifications: Bachelor’s degree or equivalent experience; strong communication and technical skills required.
The predicted salary is between 40000 - 50000 £ per year.
ICE Data Services, a subsidiary of Intercontinental Exchange (ICE), offers an exciting opportunity for a Desktop Specialist to join a high‑performing team focused on delivering technical product expertise, supporting client adoption, and driving revenue growth across the Energy and Commodities markets. This role plays a key part in supporting and expanding the ICE Connect product suite, acting as a technical subject‑matter expert who helps clients and prospects understand how ICE technology enhances trading workflows across front, middle, and back‑office functions. The ICE Connect suite includes ICE Chat, QuoteBoard, ICE Options Analytics, WebICE, ICE Mobile, and the ICE Connect Desktop.
The successful candidate will be a self‑motivated, client‑facing professional with strong technical aptitude, a solid understanding of market data and trading environments, and a desire to develop deep product and market expertise. You will thrive in a dynamic, fast‑paced environment that blends technical problem‑solving with client engagement, and you will contribute both individually and as part of a collaborative team.
Responsibilities
- Develop deep product, technical, and market expertise across commodities and energy markets to effectively demonstrate, configure, and position ICE Desktop & Web Platforms to clients.
- Provide technical subject‑matter expertise to clients and internal stakeholders, including platform configuration, workflow design, troubleshooting, and integration support.
- Support the growth and adoption of the ICE Desktop & Web Platforms suite across an assigned territory and/or client base.
- Design and demonstrate technical workflows and integrations across the desktop product suite to deliver measurable value within trading, analytics, and risk environments.
- Build and maintain strong client relationships through regular engagement, including training sessions, on‑site floor walks, and virtual meetings.
- Support the development and rollout of new product initiatives, acting as a subject matter expert and key point of contact for priority markets and products.
- Investigate and resolve client‑facing technical issues across the desktop platforms, partnering closely with Sales, Product, and cross‑functional teams across the enterprise to drive timely root‑cause resolution.
- Collaborate closely with Sales teams on pre‑ and post‑sales activities to support revenue generation and client retention.
- Identify and generate new business opportunities through proactive client engagement and daily activity.
- Lead and support client onboarding, deployments, and user setup processes.
- Act as a liaison between clients, Sales, and Product Management, sharing market feedback, competitive insights, and product enhancement requests.
- Build bespoke client solutions and workflow enhancements using Excel, Python, APIs, and emerging AI‑enabled tooling to streamline trader and analyst workflows.
- Continuously build expertise in the commodities and energy markets to position ICE solutions credibly within client workflows.
Knowledge & Experience
- Bachelor’s degree or equivalent professional experience.
- Strong communication and interpersonal skills, with the ability to engage effectively across technical and commercial audiences.
- Good understanding of trading environments, market data, and associated technologies, with an interest in commodities and energy markets.
- Proficiency in Microsoft Office, including Outlook and Excel.
- Familiarity with Salesforce, instant messaging platforms, and desktop trading / market data systems.
- Highly organised, proactive, and able to manage multiple priorities in a fast‑paced environment.
- Strong technical aptitude and intellectual curiosity, with the ability to learn complex products, workflows, and APIs quickly and translate them into client value.
- Demonstrated ability to learn new markets — particularly commodities and energy — and translate market context into meaningful client conversations.
Preferred Knowledge & Experience
- Knowledge of capital markets, with emphasis on commodities, energy, and exchange‑traded and/or OTC derivatives.
- Exposure to the trade lifecycle across front‑to‑back office processes.
- Strong Excel capability, including advanced functions, VBA, or automation.
- Experience with Python and/or API integrations for workflow automation, data analysis, and client solution‑building.
- Familiarity with AI and machine‑learning concepts and their application to trading workflows, market data analysis, and productivity tooling.
- Familiarity with cloud‑delivered platforms and modern web‑based trading and data applications.
- Working understanding of enterprise connectivity concepts relevant to desktop and market‑data deployments.
Candidate Profile
- Self‑driven, results‑oriented, and motivated by achieving targets and delivering technical excellence to clients.
- Comfortable operating in a client‑facing, commercially focused role.
- Able to balance technical detail with clear, value‑driven communication.
- Team‑oriented, with a collaborative mindset and willingness to contribute to broader success.
Associate Sales Specialist, Desktops employer: ICE Clear Europe Limited
ICE Data Services is an exceptional employer that fosters a dynamic and collaborative work culture, where employees are empowered to develop their technical expertise and client engagement skills. With a strong focus on employee growth, the company offers numerous opportunities for professional development within the fast-paced Energy and Commodities markets, making it an ideal place for those seeking meaningful and rewarding careers in a supportive environment.
StudySmarter Expert Advice🤫
We think this is how you could land Associate Sales Specialist, Desktops
✨Leverage Your Network
In sales and business development, who you know can often be as important as what you know. Get involved with local networking events or industry meetups to connect with key players. Don't be shy—share your passion for the field and let folks know you're on the lookout for opportunities!
✨Show Your Skills Through Real-World Results
When targeting a full-time role like Associate Sales Specialist, Desktops at ICE Clear Europe Limited, presenting tangible results from your previous sales experience can set you apart. Bring along case studies or examples of how you've closed deals or expanded accounts, and don't forget to showcase your problem-solving prowess. It’s all about quantifying your success!
✨Engage with Sales Communities
Dive deep into online sales communities, like Sales Hacker or LinkedIn groups dedicated to sales professionals. Engaging in discussions and sharing insights can boost your visibility and might just put you on the radar of hiring managers looking for fresh talent in business development.
✨Direct Applications Matter
While we all know the online application route, consider sending direct applications to companies you admire, including ICE Clear Europe Limited. Tailor your message to explain why you’re drawn to them and how you can contribute as a Associate Sales Specialist, Desktops. Sometimes, a personal touch can grab attention faster than a generic application!
We think you need these skills to ace Associate Sales Specialist, Desktops
Some tips for your application 🫡
Show Off Those Sales Skills:In your CV and cover letter, highlight any previous sales or business development experience you have. Use numbers and examples to showcase your achievements – did you exceed sales targets or bring in new clients? Make those accomplishments shine!
Tailor Your Message for ICE Clear Europe Limited:When writing your cover letter, make sure to tailor your message specifically for ICE Clear Europe Limited. Show that you know the company’s mission and how your skills align with their goals in the sales landscape. This personalised touch will grab their attention!
Keep It Professional Yet Engaging:Sales is all about relationships, so while you want to maintain professionalism in your application, don’t be afraid to let your personality shine through. Engage the reader and demonstrate your enthusiastic approach to sales and business development!
Proof of Performance:Include any relevant certifications or training you’ve undertaken in sales or negotiation tactics. If you’ve attended workshops or courses, list these to showcase your commitment to professional development. This extra touch can set you apart from the competition!
How to prepare for a job interview at ICE Clear Europe Limited
✨Know Your Sales Methodologies
Brush up on popular sales methodologies like SPIN Selling or Challenger Sales. Being able to discuss these techniques and how you've applied them will show ICE Clear Europe Limited that you understand the role and can hit the ground running in the sales game.
✨Demonstrate Your Deal-Making Skills
Prepare to share stories from your past experiences where you closed deals, overcame objections, or started new client relationships. We want to show ICE Clear Europe Limited that you’re not just about numbers but also about building lasting connections in business development.
✨Prepare for Role-Play Scenarios
In a full-time sales interview, don’t be surprised if they throw in a role-play exercise to test your pitching skills. Practising how you would pitch a product or handle an objection will help us shine in this simulation—think of it like a dress rehearsal for your future sales calls!
✨Align Your Goals with the Company’s Vision
Take a moment to reflect on how your career ambitions align with ICE Clear Europe Limited’s objectives. When we articulate how our personal growth ties in with the company’s goals, it shows commitment and a genuine interest in contributing to their success.
