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For Companies At a Glance
- Tasks: Support cutting-edge trading systems and troubleshoot IT issues in a dynamic environment.
- Company: Join Intercontinental Exchange, a leader in financial markets and technology.
- Benefits: Flexible scheduling, competitive salary, and opportunities for professional growth.
- Why this job: Be part of a high-impact team that shapes the future of trading technology.
- Qualifications: Experience in systems support or relevant degree; strong communication and problem-solving skills.
- Other info: Exciting role with exposure to industry-leading technologies and career advancement potential.
The predicted salary is between 36000 - 60000 £ per year.
Working for Intercontinental Exchange (ICE) as part of the ICE Data Services Systems Operations team will provide you with the opportunity to experience supporting one of the most famous and widely known, publicly visible companies in the world. The technology we work with day to day is necessarily on the bleeding edge. Our triumphs and shortcomings make the news and give this position a level of excitement and importance not available in a typical operational/support role.
The Operations Support Analyst will provide immediate assistance to back office, support personnel, and IT staff to achieve the highest customer satisfaction and minimise the impact of IT related problems. The Operations Support Analyst must be a motivated team player that can see projects to completion, work independently, and be willing to assist other staff in areas not specific to their duties. This role is part of a highly specialized support organization that is responsible for the daily operations of multiple industry leading trading exchanges, clearing systems, and data distribution services.
This position requires identifying, troubleshooting, and resolving both internal system problems, as well as external customer-related IT issues. The role requires a blend of general technical and business knowledge, as well as a comprehensive understanding of the overall architecture of the ICE exchanges, divisions, clearing, and infrastructure. This position is not a Systems Administrator or Network Engineering position; however, prior experience in these areas is desirable.
Responsibilities
- Troubleshoot day-to-day issues and provide direct support to engineering and IT support groups.
- Work with internal partners to communicate important information about system maintenance, changes, events, and to address their concerns regarding any aspect of the services.
- Interact with third-party vendors, coordinate, and collaborate with various internal business units.
- Maintaining operations and administration of proprietary systems is an integral part of the position.
- Assist other ICE staff with problem solving and escalation procedures.
- Quickly assess an issue(s) and provide management with well-conceived short and long-term actions for restoration of service(s).
- Ownership of production incidents including communication, escalation, and follow-up for root-cause analysis.
- Understand the various trading and clearing platforms, data distribution services, general network architecture, and apply technical knowledge to improve system performance and reliability.
- Prepare documentation for troubleshooting and escalation procedures.
- Follow organizational practices regarding Incident, Problem, and Change Management along with the creation of database records for these disciplines.
- Scheduling flexibility is required.
Knowledge and Experience
- Excellent communication skills.
- Systems/Application support experience OR Associates/Bachelor’s degree.
- Ability to be organized and decisive while under pressure, when managing urgent and critical production issues as and when they occur.
- Team Player - able to interface/liaison effectively with a variety of technical/non-technical contributors throughout the organization.
- Logical approach, critical thinking, and analytical problem-solving skills with the ability to identify the root cause(s) of a problem.
- Demonstrate reliability, flexibility, and attention to detail.
Preferred Skills
- Meaningful experience with the following industries/technologies is a PLUS: Financial markets, trading, and clearing systems.
- Technology and/or application support.
- Proficiency with Microsoft Office Suite.
- Ability to debug/write shell scripts.
- Basic knowledge about Java Coding/Debugging.
- Proficiency in Linux and Windows operating systems.
- Network and network forensic analysis (packet capture analysis).
- Understanding and working knowledge of TCP/IP, UDP, and Multicast technologies.
- Working knowledge of internetworking and various LAN/WAN technologies.
- Working knowledge of router, switch, firewall, and proxy technologies: Apache, DNS, LDAP.
- Experience with enterprise monitoring and support solutions; BigPanda, PagerDuty and Rundeck.
Analyst II, Systems Operations employer: ICE Clear Europe Limited
Contact Detail:
ICE Clear Europe Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Analyst II, Systems Operations
✨Tip Number 1
Network like a pro! Reach out to current or former employees at ICE through LinkedIn. A friendly chat can give us insider info and maybe even a referral, which can really boost our chances.
✨Tip Number 2
Prepare for the interview by brushing up on your technical knowledge. Make sure we can talk confidently about systems operations, troubleshooting, and any relevant technologies mentioned in the job description.
✨Tip Number 3
Show off our problem-solving skills during the interview. Be ready to share examples of how we've tackled urgent issues in the past, especially in high-pressure situations. This will demonstrate that we can handle the excitement of the role!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure our application gets seen by the right people. Plus, it shows we’re genuinely interested in joining the team at ICE.
We think you need these skills to ace Analyst II, Systems Operations
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Analyst II role. Highlight your relevant experience in systems operations and any technical skills that match the job description. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're excited about working with ICE and how your background makes you a great fit for the Operations Support Analyst position. Let your personality come through!
Showcase Your Problem-Solving Skills: In your application, be sure to include examples of how you've tackled technical issues in the past. We love candidates who can think critically and demonstrate their analytical problem-solving skills, so don’t hold back!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at ICE Clear Europe Limited
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around systems operations and troubleshooting. Familiarise yourself with the technologies mentioned in the job description, like TCP/IP and Linux. Being able to discuss these confidently will show that you're ready to tackle the challenges of the role.
✨Show Off Your Problem-Solving Skills
Prepare examples of how you've successfully resolved issues in the past. Think about specific situations where you identified a problem, analysed it, and implemented a solution. This will demonstrate your analytical skills and ability to work under pressure, which are crucial for this position.
✨Communicate Like a Pro
Since excellent communication is key for this role, practice articulating your thoughts clearly and concisely. Be ready to explain complex technical concepts in simple terms, as you'll need to liaise with both technical and non-technical team members.
✨Be a Team Player
Highlight your experience working collaboratively with others. Share examples of how you've supported colleagues or worked within a team to achieve a common goal. This will show that you can fit into their specialised support organisation and contribute positively to the team dynamic.
