Salary £25,000 to £35,000 a year, depending on experience
Commission Uncapped, based on hitting sales targets, plus monthly sales and performance incentives
Location Dartford, Kent DA2 6QD (office-based, in person)
Contract Permanent, full-time
Hours Shift rota, including some evenings and weekends
ICE Cleaning provides specialist cleaning and restoration for homes, businesses and industrial sites. Our teams handle some of the hardest jobs there are, including:
- Biohazard and trauma scene cleaning
- Mould remediation
- Fire and flood restoration
- Oil and chemical spill response
ICE Drainage, our sister company, looks after drainage, septic tank and tanker work.
We are an emergency response business. People call us when something has gone badly wrong, so the first voice they hear matters.
The role
You will handle every inbound sales enquiry that comes into the business. You will turn calls, emails and live chats into booked jobs, and make sure each customer feels looked after from the first minute.
Because we respond to emergencies, the sales team works a rota that covers evenings and weekends.
Customer reviews
Our happy customers have rated our service as Excellent on Trustpilot .
- Cater to a wide variety of cleaning situations
- Cater to commercial and domestic clients
- Free survey provided prior to quotation
- Emergency response team
- Offer a bespoke service designed to suit all your needs
- All technicians hold professional health and safety qualifications, including BICSc, IOSH, Dewpoint Professional & Safe Contractor
We’re fully accredited
We place best practise, professional expertise and health and safety at the core of our business.We’re fully compliant with all legal obligations. You can view a list of our accreditations below, or visit our Health & Safety page for more information.
What you will do
- Answer inbound calls, emails and live chats from new and existing customers
- Explain our services clearly and answer questions
- Understand what each customer needs and offer the right solution
- Build strong, long-term relationships with clients
- Work with the sales and marketing teams on ways to grow the business
- Hit and beat your sales targets
- Keep accurate records of every customer contact and sale in our CRM
- Keep up to date with the industry and what our competitors are doing
What you will need
- At least 3 years' experience in sales or customer service over the phone
- Experience in the specialist or commercial cleaning industry is a plus
- Willingness to work shifts, including evenings and weekends
- Good organisation and time management
- The ability to work on your own and as part of a team
- Good working knowledge of Microsoft Office
- A proactive, results-focused attitude
- Knowledge of BigChange (JobWatch) CRM would be useful, but is not essential
What we offer
- £25,000 to £35,000 basic salary, depending on experience
- Uncapped commission
- Monthly sales and performance incentives
- Paid annual leave
- Company pension
- Health and wellbeing programme
- Employee assistance programme (EAP)
- Free on-site parking
- Company events
- Full training and ongoing development
- Real chances to progress within the company
- A supportive team to work with
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Let’s arrange for one of our technicians to visit your site. We look forward to helping you!
Our cleaning, decontamination & remediation services are available to industrial, commercial & domestic customers
We cater to a range of working environments and can work out of hours to minimise disruption to your workforce, customers, tenants or family.
HeadOffice
RegusHouse, VictoryWay, AdmiralsPark,
Dartford, Kent DA26QD
NorthEnglandOffice
FirstFloor, SwanBuildings, 20SwanStreet,
ManchesterM45JW
SouthWestOffice
HenleazeBusinessCentre, 13HarburyRoad,
Henleaze, BristolBS94PN
ScotlandOffice
ThirdFloor, 3HillStreet, NewTown,
EdinburghEH23JP
Hi Our real human operators are available to chat, so if you have any questions or need help, just ask!
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Inbound Sales Advisor employer: ICE Cleaning
ICE Cleaning is an exceptional employer that prioritises the growth and development of its team members in Dartford, England. With a strong focus on health and safety, we foster a collaborative work culture where experienced professionals can mentor junior technicians, ensuring high-quality restoration services. Our commitment to employee well-being is reflected in our flexible working arrangements and opportunities for travel across the UK, making this a rewarding place to build a meaningful career.
