At a Glance
- Tasks: Lead daily operations of our Hub, ensuring efficiency and quality service.
- Company: Join ICE, the UK's largest independent cleaning equipment provider with a focus on sustainability.
- Benefits: Enjoy on-the-job training, career progression, and a supportive work environment.
- Other info: Dynamic role with opportunities for coaching and technical training.
- Why this job: Make a real impact in a fast-growing company committed to personal development.
- Qualifications: Experience in workshop management and strong leadership skills required.
The predicted salary is between 30000 - 40000 € per year.
Reporting to: Service Delivery Manager – Hubs & Distribution
Location: Totton or Runcorn
Hours: 40 hours per week
Last Reviewed: February 2025
Business Overview
With over 50 years of experience, ICE is the UK’s largest independent provider of cleaning equipment. We manage thousands of sites across the UK in a wide variety of sectors including retail, healthcare, warehousing, manufacturing, distribution, and education. As well as supplying and servicing traditional cleaning equipment, we also have over a decade of experience in robotic floor cleaning machines. We are committed to a greener future through our own ESG strategy, and we focus on ensuring we offer products and services to customers that support their own sustainability goals and commitments. At ICE, we strive to encourage personal development and career progression, offering on-the-job training as well as support for professional qualifications for our employees. We are a fast-growing business and this position would suit someone who likes to hit the ground running and has a drive for success.
Role Overview
As Hub Team Leader, you will be responsible for overseeing the daily operations of one of our Hubs. The Hub Team Leader will play a crucial role in ensuring the efficient and organized functioning of our workshop, with primary focus on managing the workflow, resources and quality of service provided to our customers.
Key Responsibilities and Accountabilities
- Planning and prioritising daily workshop activities to ensure the efficient use of resources.
- Maintaining Hub Engineer compliance on business systems.
- Ensuring all orders have a job sheet and photograph attached to each call.
- Participating in a weekly operations call and delivering weekly updates from the hub.
- Monitoring adherence to ETAs on rental orders.
- Maintaining the facility up to business standards.
- Driving quality and performance improvement within the Hub Engineer team.
- Demonstrating an excellent approach to all activities and uphold site standards for both self and the team.
- Escalating issues and communicating information to the Head of Service Delivery and Operations/Service Delivery Managers.
- Assisting in the effective management and minimisation of downtime and wait times for machines.
- Proactively supporting the technical training of Hub Engineers, providing coaching, feedback, and training opportunities.
- Ensuring the full implementation of safety, health, environment, and quality requirements in line with company guidelines.
- Maintaining accurate records of all workshop activities, including job orders, repairs, and maintenance tasks.
- Generating reports on workshop performance and efficiency for management.
Qualifications, Skills and Experience
- Proven experience in a similar workshop or service management role within the industrial equipment industry.
- Strong technical knowledge of industrial cleaning equipment.
- Excellent organisational and time-management skills.
- Ability to work effectively under pressure and meet deadlines.
- Strong leadership and team management skills.
- Excellent communication and customer service skills.
- Proficiency in computer applications and workshop management software.
- Health and Safety awareness and commitment to maintaining a safe workplace.
Hub Team Leader in Runcorn employer: Ice Clean
At ICE, we pride ourselves on being the UK's largest independent provider of cleaning equipment, offering a dynamic work environment in Totton or Runcorn. Our commitment to employee growth is evident through our focus on personal development, on-the-job training, and support for professional qualifications, all while fostering a culture that values sustainability and innovation. Join us to be part of a fast-growing team where your contributions directly impact our success and the satisfaction of our diverse clientele.
StudySmarter Expert Advice🤫
We think this is how you could land Hub Team Leader in Runcorn
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and don’t be shy about letting people know you’re on the hunt for a Hub Team Leader role. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching ICE and its operations. Understand their commitment to sustainability and how they manage their hubs. This will not only impress your interviewers but also help you tailor your answers to show you’re the perfect fit for the team.
✨Tip Number 3
Practice makes perfect! Get a friend or family member to do mock interviews with you. Focus on common questions for leadership roles and think about how your experience aligns with managing workshop activities and improving performance.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team at ICE.
We think you need these skills to ace Hub Team Leader in Runcorn
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Hub Team Leader role. Highlight your experience in workshop or service management, and don’t forget to showcase your leadership skills and technical knowledge of industrial cleaning equipment.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for our team. Mention specific examples from your past that demonstrate your organisational skills and ability to work under pressure.
Showcase Your Achievements:When filling out your application, don’t just list your responsibilities. Instead, focus on your achievements and how you’ve driven quality and performance improvements in previous roles. Numbers and results speak volumes!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss any important updates from our team!
How to prepare for a job interview at Ice Clean
✨Know Your Stuff
Make sure you brush up on your knowledge of industrial cleaning equipment. Understand the latest trends and technologies, especially around robotic floor cleaning machines. This will show that you're not just interested in the role but also passionate about the industry.
✨Showcase Your Leadership Skills
As a Hub Team Leader, you'll need to demonstrate strong leadership abilities. Prepare examples from your past experiences where you've successfully managed a team or improved workflow. Highlight how you can motivate others and drive performance improvements.
✨Be Ready for Scenario Questions
Expect questions that ask how you'd handle specific situations, like managing downtime or ensuring compliance with safety standards. Think through potential challenges you might face in the role and how you'd tackle them effectively.
✨Communicate Clearly
Excellent communication is key in this role. Practice articulating your thoughts clearly and concisely. Be prepared to discuss how you would keep your team informed and engaged, as well as how you would escalate issues when necessary.
