Office Administrator
This is a varied role suited to someone who enjoys juggling different responsibilities, from logging and tracking service calls to supporting basic finance admin (with a third-party accountant handling the bookkeeping and accounts). You'll help clear backlogs, keep records accurate, and generally be the glue that keeps the office ticking as the business scales.
Key Responsibilities
- Log, track and update service call requests, ensuring jobs are recorded, assigned and followed through to completion
- Liaise with customers and engineers/suppliers to keep service jobs moving and communicate updates
- Process supplier invoices and match them to purchase orders, passing through to the external accountant as needed
- Reconcile supplier statements and investigate missing invoices, credit notes and discrepancies
- Process and reconcile employee expenses and company card transactions
- Chase outstanding customer debts and maintain up-to-date debtor records, escalating overdue accounts as needed
- Maintain accurate records, supporting documents and shared inboxes across finance and service functions
- Assist with customer invoicing
- Chase employees and suppliers for outstanding information and maintain action logs
- Provide general office and administrative support to the wider team
- Help document processes and procedures as the business grows
Person Specification
You will have:
- Previous experience in an Office Administrator, Service Coordinator, Finance Administrator or similar all-round admin role
- Comfort managing multiple types of task: service logging, customer contact, debt chasing, and basic finance admin
- Excellent organisational skills and attention to detail
- Confidence having direct, sometimes difficult, conversations with customers about outstanding payments
- Ability to manage multiple priorities and meet deadlines
- Strong communication skills and confidence dealing with colleagues, customers and suppliers
- A proactive approach and willingness to take ownership of responsibilities
- Good Microsoft Excel and general IT/systems skills
Desirable
- Experience using Xero or a similar accounting package
- Previous experience in a service-based or field-engineer-supported business
- Experience with a CRM or job-logging/ticketing system
- Hospitality experience, so you understand the environments our customers work in
What's on Offer
- Competitive hourly rate, DOE
- Immediate start available
- A varied, hands-on role covering service coordination and office admin
- Genuine opportunity to shape processes as the business grows toward its next revenue milestone
If you're an organised all-rounder who enjoys keeping things on track and takes pride in a job well done, we'd love to hear from you.
