IT Change & Release Manager

IT Change & Release Manager

London Full-Time 43200 - 72000 £ / year (est.) No home office possible
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At a Glance

  • Tasks: Lead change assessments and manage IT releases with minimal disruption.
  • Company: ICBC Standard Bank Plc is a global financial markets leader with a diverse team.
  • Benefits: Enjoy hybrid working, generous parental leave, and wellness perks.
  • Why this job: Join a supportive culture that values diversity and personal growth.
  • Qualifications: ITIL v4 Intermediate, DevOps/Agile certifications, and coaching experience preferred.
  • Other info: Remote work options available; we value equal opportunities for all applicants.

The predicted salary is between 43200 - 72000 £ per year.

The Change & Release Manager role exists centrally within the Office of the CIO function. The role will oversee the planning, scheduling, and control of changes and releases to the IT production environment. This role ensures that all changes are implemented with minimal disruption to IT services and that releases are delivered efficiently and effectively.

What you'll be doing

  • Lead the assessment, analysis, and approval of change requests.
  • Chair the Change Advisory Board (CAB) meetings to review and authorize changes.
  • Lead the assessment, analysis, and approval of Release requests according to the Release Review Board process.
  • Work with cross-functional teams to ensure forward planning and alignment on successful release delivery.
  • Own and continuously improve the Change Management and Release Review Frameworks, Policies, standards, processes aligning to ITIL v4 and modern delivery models (Agile/DevOps).
  • Enforce governance standards across all change types (emergency, normal), with clear change classifications and approval paths.
  • Develop and maintain dashboards to track success/failure rates, volume, service impact, release cadence, and change "hot spots."
  • Highlight systemic trends, recurring weak points, and improvement opportunities.

What you'll need to be successful

  • Stakeholder Partnering, Leadership & Enablement.
  • Coaching and training experience to uplift change maturity across the organisation.
  • ITIL v4 Intermediate, or advanced.
  • DevOps, Agile or Lean certifications.
  • RCA or problem-solving training (e.g., 5 Whys, Kepner-Tregoe).

Why should you join us?

ICBC Standard Bank Plc (ICBCS) is a leading financial markets and commodities bank, driven to deliver the right outcomes for our stakeholders, clients, counterparties and markets. We benefit from a unique Chinese and African parentage and an unrivalled global network and expertise. We're headquartered in London, with operations in Shanghai, Singapore and New York. We're a diverse and close-knit global team. We put people first, giving talented, self-driven professionals the flexibility, rewards and freedom to grow their expertise and realise their potential. Our vision statement, "Be Yourself, Succeed Together" underpins our drive for an open and transparent culture which values difference, enabling everyone to thrive whilst being themselves. We have an active E, D&I forum and we're growing other employee network groups, including for women and neurodiversity. We're committed to the principle of equal opportunities. All applicants will be treated equally and will be considered on their merits and skills without discrimination.

What's in it for you?

  • Financial market-based pay based on skills and experience, discretionary annual bonus, pension contribution 10% (employee contribution 5%), travel insurance, life assurance and income replacement insurance.
  • Hybrid working: the option to work remotely up to two days per week, depending on the role.
  • Family benefits: 6 months fully paid maternity leave, enhanced shared parental leave, coaching for family leave returners, access to emergency care via My Family Care, miscarriage and menopause policies.
  • Wellbeing: private medical insurance, Bike2Work scheme, health and fitness subsidy, holiday exchange, and an Employee Assistance Programme.
  • Community involvement: paid volunteering leave, Give As You Earn scheme, CSR activities, engagement forums, and charity fundraising.
  • Development opportunities: a suite of programs to build skills for your role.

If you're excited about joining our team, get in touch. We'd love to hear from you!

IT Change & Release Manager employer: ICBC Standard Bank

ICBC Standard Bank Plc (ICBCS) is an exceptional employer, offering a dynamic work environment in the heart of London. With a strong commitment to employee growth and well-being, we provide comprehensive benefits including flexible working options, generous parental leave, and a focus on diversity and inclusion. Our culture prioritises collaboration and personal development, ensuring that every team member can thrive while contributing to our mission of delivering outstanding financial services.
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Contact Detail:

ICBC Standard Bank Recruiting Team

StudySmarter Expert Advice 🤫

We think this is how you could land IT Change & Release Manager

✨Tip Number 1

Familiarise yourself with ITIL v4 principles and frameworks, as this role heavily relies on them. Understanding how to implement these practices effectively will give you a significant edge during discussions with the hiring team.

✨Tip Number 2

Showcase your experience in leading Change Advisory Board meetings or similar forums. Highlighting your ability to facilitate discussions and drive consensus among stakeholders will demonstrate your leadership capabilities.

✨Tip Number 3

Prepare examples of how you've successfully managed change requests and releases in previous roles. Be ready to discuss specific challenges you faced and how you overcame them, as this will illustrate your problem-solving skills.

✨Tip Number 4

Network with professionals in the IT Change and Release Management field. Engaging with others in the industry can provide insights into best practices and may even lead to referrals, increasing your chances of landing the job.

We think you need these skills to ace IT Change & Release Manager

Change Management
Release Management
ITIL v4 Certification
Agile Methodologies
DevOps Practices
Stakeholder Engagement
Leadership Skills
Coaching and Training
Analytical Skills
Problem-Solving Techniques
Governance Standards Enforcement
Cross-Functional Collaboration
Dashboard Development
Continuous Improvement
Communication Skills

Some tips for your application 🫡

Understand the Role: Before applying, make sure you fully understand the responsibilities of the IT Change & Release Manager. Familiarise yourself with ITIL v4, Agile, and DevOps methodologies, as these are crucial for the role.

Tailor Your CV: Highlight your relevant experience in change management and release processes. Include specific examples of how you've led change initiatives or improved frameworks in previous roles to demonstrate your capability.

Craft a Compelling Cover Letter: Use your cover letter to express your passion for the role and the company. Mention your leadership skills and any coaching or training experience that aligns with the job requirements. Make it personal and engaging.

Showcase Your Certifications: If you have certifications in ITIL v4, Agile, or DevOps, make sure to prominently display them in your application. This will help you stand out as a qualified candidate who meets the essential criteria.

How to prepare for a job interview at ICBC Standard Bank

✨Understand ITIL v4 Principles

Make sure you have a solid grasp of ITIL v4 principles, as this role heavily relies on them. Be prepared to discuss how you've applied these principles in past experiences, especially in change management and release processes.

✨Showcase Leadership Skills

As a Change & Release Manager, you'll need to lead teams and chair meetings. Highlight your leadership experience and provide examples of how you've successfully guided teams through change initiatives or complex projects.

✨Prepare for Scenario-Based Questions

Expect scenario-based questions that assess your problem-solving skills and ability to manage change effectively. Think of specific situations where you've had to analyse change requests or resolve conflicts during releases.

✨Demonstrate Stakeholder Engagement

This role requires strong stakeholder partnering skills. Be ready to discuss how you've engaged with various stakeholders in previous roles, ensuring alignment and successful delivery of changes and releases.

IT Change & Release Manager
ICBC Standard Bank
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  • IT Change & Release Manager

    London
    Full-Time
    43200 - 72000 £ / year (est.)

    Application deadline: 2027-07-13

  • I

    ICBC Standard Bank

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