Data Centre Technician

Overview

Data Centre Technician

This role is part of the Office of the COO Business Management Team. The Business Management team is part of the Office of the COO division (\”OCOO\”) which also encompasses Operations, Technology, Client Management Unit, Global Supplier Management, Business Change, Workplace Services and Regulatory Oversight. This role will provide daily support and assistance to the Data Centre Manager. The role covers two Data Centres: the Primary Data Centre located in a co-location Data Centre run by an external supplier in West London, and the Secondary Data Centre located at the Bank\’s London office.

Responsibilities

• Support the Data Centre Manager with overall Data Centre operations and oversight
• Troubleshoot network cabling and manage installs, moves and changes
• Update the Data Centre rack planners with guidance from the Data Centre Manager
• Support the Data Centre Manager in managing access requests to the Data Centres
• Attend and support Data Centre-related meetings with the Bank\’s Technology teams, the Facilities team, the Data Centre supplier, and other related suppliers
• Assist in maintaining documentation relating to the Data Centres (e.g., process documents, procedures, policies, business continuity plans, SharePoint)
• Support the Data Centre Manager on housekeeping matters relating to the Data Centres
• Review Management Information (MI) produced by the Data Centre supplier and provide analysis to support the Bank
• Provide out-of-hours support, including evenings, weekends and public holidays

What you\’ll need to be successful

• Proven Data Centre or Technology support experience
• Experience of working within a structured environment where governance and risk management are paramount
• Experience of Technology environments and interacting with Technology stakeholders
• Experience of working with Data Centre-related suppliers and cabling vendors
• Qualification in structured cabling systems
• Strong understanding of server hardware, networks, and storage systems
• Familiarity with Installs, Moves and Changes and cabling standards
• Experience of inventory management of equipment and spares
• Excellent organizational skills
• Proficient in Microsoft Office and SharePoint

Desired personal attributes

• High integrity and reliability
• Strong multitasking and time management
• Calm under pressure with attention to detail
• Collaborative and relationship-focused
• Excellent communicator and problem solver

Why should you join us?

ICBC Standard Bank Plc (ICBCS) is a leading financial markets and commodities bank, driven to deliver the right outcomes for our stakeholders, clients, counterparties and markets. We benefit from a unique Chinese and African parentage and an unrivalled global network and expertise. We\\\’re headquartered in London, with operations in Shanghai, Singapore and New York. We\\\’re a diverse and close-knit global team. We put people first, giving talented, self-driven professionals the flexibility, rewards and freedom to grow their expertise and realise their potential. Our vision statement, \”Be Yourself, Succeed Together\” underpins our drive for an open and transparent culture which values difference, enabling everyone to thrive whilst being themselves. We have an active E, D&I forum and we\\\’re growing other employee network groups, including for women and neurodiversity. We\\\’re committed to the principle of equal opportunities. All applicants will be treated equally and will be considered on their merits and skills without discrimination.

What\\u2019s in it for you?

• Financial market-based pay based on skills and experience
• Discretionary annual bonus, pension contribution 10% (employee contribution 5%)
• Travel insurance, life assurance and income replacement insurance
• Hybrid working: option to work remotely up to two days per week, depending on the role
• Family leave: 6 months fully paid maternity leave and enhanced shared parental leave; coaching for family leave returners; emergency care via My Family Care; miscarriage and menopause policies
• Wellbeing benefits: private medical insurance, Bike2Work scheme, health and fitness subsidy, holiday exchange and Employee Assistance Programme
• Community volunteering leave and Give As You Earn scheme
• Vibrant CSR and engagement forums and fundraising for our charity partners
• Development opportunities to build the skills you need to excel in your role

If you\\u2019re excited about becoming part of our team, get in touch. We\\u2019d love to hear from you!

ICBCS has appointed Robert Walters Outsourcing (RWO) to manage its recruitment process and Preferred Supplier List (PSL). Unsolicited CVs sent directly to ICBCS or its staff from non-PSL agencies will not be accepted and no fees will be paid for such submissions.