At a Glance
- Tasks: Support HR services and resolve complex employee issues with professionalism.
- Company: Join ICBC Standard Bank, a leading financial markets and commodities bank.
- Benefits: Equal opportunities, dynamic work environment, and career growth potential.
- Other info: Work in a collaborative team across global locations.
- Why this job: Be the first point of contact for HR and make a real difference.
- Qualifications: Strong communication skills and knowledge of HR processes preferred.
The predicted salary is between 45000 - 55000 € per year.
This job sits within the London HR Shared Services (HRS) team in the UK, servicing employees in all ICBCS locations - London, Asia and New York. This is a key, client-facing role, delivering HR transactional support and advice to all ICBC Standard Bank employees, temp, consultants and HR. The job holder will be the first point of contact for HR Services and will be responsible for establishing and preserving strong relationships with internal clients, providing accurate and timely customer service and resolving HR transactions and administration, including complex issues, within agreed service levels. The job holder will have ownership & accountability for managing the resolution of customer issues.
What you'll need to be successful:
- Managing enquiries from internal and external stakeholders on a timely and professional basis in line with the Bank’s Values and with discretion.
- Contributing to the management of the HR Services inbox, including taking ownership for the investigation and resolution of complex stakeholder escalations/complaints and urgent exceptions, keeping stakeholders updated of progress.
- Advise Line Managers & employees on policy and procedure, informing and escalating where appropriate to the Business Partner and Head of HR Services Manager in a timely manner.
- Administration of the end to end HR employee lifecycle processes including but not limited to offer management, pre-employment screening, on-boarding and off-boarding, HR letters, data entry transactions into HR systems, payroll instructions preparation including maternity and paternity, learning administration etc.
- Responsible for the document management processes within HR Services, ensuring that all required documentation is filed accordingly to employee personnel records and archiving of paper and digital files in accordance with GDPR.
- Demonstrating strong day-to-day operational risk awareness within HR Services, applying appropriate controls and checks to their outputs, with high attention to detail.
- HR Systems testing and implementation experience is an advantage.
- Knowledge of HR policies, procedures, administration processes and associated risks desired.
Why should you join us?
ICBC Standard Bank Plc (ICBCS) is a leading financial markets and commodities bank, driven to deliver the right outcomes for our stakeholders, clients, counterparties and markets. We're committed to the principle of equal opportunities. All applicants will be treated equally and will be considered on their merits and skills without discrimination.
Senior HR Analyst employer: ICBC Standard Bank Plc
ICBC Standard Bank Plc offers a dynamic and inclusive work environment in the heart of London, where employees are empowered to build strong relationships and deliver exceptional HR services across global locations. With a commitment to professional development and equal opportunities, the bank fosters a culture of collaboration and support, ensuring that every team member can thrive and contribute meaningfully to the organisation's success.
StudySmarter Expert Advice🤫
We think this is how you could land Senior HR Analyst
✨Tip Number 1
Network like a pro! Reach out to current employees at ICBC Standard Bank on LinkedIn. Ask them about their experiences and any tips they might have for landing the Senior HR Analyst role. Personal connections can make all the difference!
✨Tip Number 2
Prepare for the interview by brushing up on HR policies and procedures. Make sure you can discuss how you've handled complex stakeholder issues in the past. We want to see your problem-solving skills in action!
✨Tip Number 3
Showcase your customer service skills! Think of examples where you've gone above and beyond to resolve issues for clients or colleagues. This role is all about building strong relationships, so let that shine through.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're serious about joining our team at ICBC Standard Bank.
We think you need these skills to ace Senior HR Analyst
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Senior HR Analyst role. Highlight your experience in managing HR transactions and your ability to resolve complex issues, as these are key aspects of the job. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about HR and how you can contribute to our team. Be sure to mention your experience with stakeholder management and your understanding of HR policies.
Showcase Your Attention to Detail:In HR, attention to detail is crucial. When filling out your application, double-check for any typos or errors. We appreciate candidates who take the time to ensure their application is polished and professional.
Apply Through Our Website:We encourage you to apply through our website for the best chance of being noticed. It’s straightforward and ensures your application goes directly to us. Plus, you’ll get to see more about our company culture while you’re at it!
How to prepare for a job interview at ICBC Standard Bank Plc
✨Know Your HR Policies Inside Out
Make sure you’re well-versed in HR policies and procedures relevant to the role. Brush up on common HR issues and how they’re typically resolved, as this will show your understanding of the job and your ability to advise others effectively.
✨Demonstrate Strong Communication Skills
Since this is a client-facing role, practice articulating your thoughts clearly and professionally. Prepare examples of how you've successfully managed stakeholder enquiries or resolved complex issues in the past to showcase your communication prowess.
✨Showcase Your Problem-Solving Abilities
Be ready to discuss specific instances where you’ve tackled challenging HR transactions or escalations. Highlight your approach to resolving these issues and how you kept stakeholders informed throughout the process.
✨Familiarise Yourself with GDPR and Document Management
Understanding GDPR is crucial for this role. Be prepared to discuss how you would handle sensitive employee data and ensure compliance with document management processes. This will demonstrate your attention to detail and operational risk awareness.
