Operations Senior Analyst

The Operations department is responsible for ensuring the complete end-to-end processing of the Bank's transactions and services. They are responsible for ensuring that the appropriate control framework exists to ensure the accuracy of this processing as well as the recording of this in the Bank's books and records. Operations is also responsible for the accurate and timely reporting of the Bank's transactions to multiple regulatory stakeholders globally. The purpose of Operations Control is to define and maintain a framework for the Operations department which ensures that risks and control deficiencies are continuously identified, assessed, mitigated and remediated in a timely and transparent manner in line with the Bank's risk and control framework.

Key Responsibilities

• The Operations Management Reporting Analyst is responsible for the day-to-day maintenance and delivery of management reporting within the Risk and Control function.
• The purpose of the role is to support the department's decision-making processes by providing timely, accurate, and insightful information through designing, developing, and maintaining management reports and dashboards that effectively communicate key performance indicators (KPIs) and trends across various business units.
• The primary focus of this role is the collation, transformation and visualisation of data relating to Operations activity and risk management reporting.

Risk management

• Timely and accurate delivery of key risk management reporting to Operations leadership team.
• Designing and implementing robust data management and management information solutions.
• Ensuring data quality controls in place to ensure the integrity of management reporting.
• Ensuring adequate written procedures/working instructions.
• Escalating promptly new risks and issues to the Head of Operations Control.
• Identifying risks and trends through business data and providing feedback to stakeholders.
• Undertaking regular reviews of management information within the Operations department to ensure that these are fit for purpose.
• Working collaboratively with the Operations teams on risk management and control enhancements.

Leadership and accountability

• Leading the design and implementation of any new management reporting.
• Leading the department's definition of management information standards.
• Facilitating tactical and strategic changes and enhancements to existing reporting.
• Steering the department's adoption of technologies for improved data management and business intelligence.

Stakeholder management

• Working collaboratively and effectively to ensure that the service provided is delivered to an excellent standard.
• Working collaboratively and effectively with other Operations teams in all global locations to enable excellent service to be delivered by the Risk and Control department to internal and external clients.
• Ensuring that you work collaboratively with other departments in the Bank, particularly when providing information, contributing to Bank-wide initiatives/projects, and reporting information to management.
• Contribution to the content and presentation of appropriate management forums within the department.

Processes and procedures

• Executing management reporting processes in line with agreed procedures.
• Provision of scheduled (daily, weekly, monthly) and ad hoc reporting requirements.
• Taking proactive steps to optimise MI production processes on a continuous basis.
• Providing support and oversight of Operations teams to ensure that change is effectively embedded in the Operations department.
• Identifying and pursuing the automation of existing manual reporting processes.

Skills and knowledge

• Demonstrate continuous development in knowledge and skills relevant to this role.
• Staying abreast of industry matters and technological developments including evolving standards or new working practices.
• Demonstrating continuous improvement in own personal development.

Culture

• Role modelling the Bank's values and promoting those values within the Operations department.
• Promoting integrity and openness within Risk and Control, and in its client and stakeholder service.
• Supporting integration initiatives between the Operations department and ICBC head office / other ICBC entities.

Preferred Qualifications and Experience

• Degree qualified.
• Previous experience working in an Operations function within a financial institution.
• Previous experience in the design and production of business management information reporting.
• Previous experience of risk monitoring and oversight responsibilities.
• Understanding of UK banking business and Operations.
• Knowledge of risk analysis and management methodologies and practices.
• Demonstrable experience in utilising common data management and business intelligence software available to the Bank.

Personal attributes

• High level of integrity.
• Analytical and critical thinking skills.
• Focus on outcomes.
• Effective and affirmative stakeholder management.
• Proactivity.

We're committed to the principle of equal opportunities. All applicants will be treated equally and will be considered on their merits and skills without discrimination.

What's in it for you?

• Financial market-based pay based on skills and experience, discretionary annual bonus, pension contribution 10% (employee contribution 5%), travel insurance, life assurance and income replacement insurance.
• Hybrid working - the option to work remotely up to two days per week, depending on the role.
• Family - 6 months fully paid maternity leave and enhanced shared parental leave.
• Coaching for family leave returners and access to emergency care via My Family Care.
• Wellbeing - private medical insurance, Bike2Work scheme, health and fitness subsidy, holiday exchange and an Employee Assistance Programme.
• Community - paid volunteering leave and Give As You Earn scheme.
• Development - a suite of opportunities to build the skills you need to excel in your role.