HR and L&D Officer in London

The HR department's objective is to advise, support, and partner with the business to enable the Bank to deliver its strategic intent. As the commercial and regulatory landscape continues to evolve, the way the Bank operates must adapt accordingly. HR plays a critical role in supporting this evolution by helping the business shape its people strategy--ensuring we hire the right talent, provide high quality training and development, and maintain a reward framework that reinforces the conduct, culture, and behaviours we expect across the organisation.

Within HR, our specialist teams--Employee Relations, Learning & Talent Development, Reward, and Recruitment--are responsible for defining policies and best practice, offering expert advice, and providing thought leadership. Together, they contribute to the development and implementation of a coherent HR strategy that supports the Bank's long term success and creates a positive, high performing workplace.

What you’ll be doing

The HR and L&D Officer plays a dual role in supporting the delivery of the Bank's people agenda. The role is responsible for coordinating, developing and managing Learning & Development programmes across the organisation while also providing HR generalist support to HR Business Partners. This includes supporting employee lifecycle activities, HR processes, policy implementation and providing a high quality service to employees and managers.

What you’ll need to be successful

• Strong organisational and coordination skills.
• Excellent verbal and written communication.
• High attention to detail and accuracy.
• Ability to prioritise and manage multiple activities and deadlines.
• Strong stakeholder management and relationship building capability.
• Proactive, solutions-focused and able to work independently.
• Ability to handle sensitive information confidentially and professionally.

Experience & Qualifications

• HR and L&D experience within a similar role (financial services experience advantageous).
• Working knowledge of HR processes and the employee lifecycle.
• Experience with employee survey rollout and analysis.
• Experience coordinating training or development programmes.
• CIPD Level 3 or working towards (desirable).
• Proficiency in MS Office (in particular PowerPoint, Word, Excel) and HR systems for Learning and Performance.

HR Generalist Support

• Provide day to day HR support to HR Business Partners across recruitment, onboarding, performance management, employee relations and policy queries.
• Support HRBPs with preparation of documentation for organisational changes, recruitment approvals and employee lifecycle events.
• Assist with gathering and preparing data for HR reports, MI and analytics.
• Support probation, performance review and talent management processes.
• Respond to employee HR queries, ensuring high-quality service and timely resolution.
• Maintain accurate employee records and ensure compliance with data protection and HR policies.
• Support the coordination of wellbeing initiatives and employee engagement activities.

Learning & Development

• Coordinate, develop and deliver L&D programmes aligned to business needs and capability priorities.
• Manage the end to end administration of training programmes, including scheduling, enrolment, materials preparation and logistics.
• Maintain the L&D calendar and ensure accurate tracking and reporting of attendance, costs and feedback.
• Work with internal stakeholders and external training providers to design and source appropriate learning solutions.
• Monitor the effectiveness of learning programmes through evaluation surveys, data analysis and stakeholder feedback.
• Be the main point of contact to our learning services provider, including managing quarterly review meetings.
• Support the implementation of talent and development initiatives such as leadership programmes, management training and mandatory eLearning training.
• Maintain accurate training records and ensure employee learning data is captured within LMS systems.
• Contribute to the AI Strategic Working Group to develop a Bank-wide training plan.
• Support the development of a Bank-wide skills framework to measure technical and leadership proficiency.

Why should you join us?

ICBC Standard Bank Plc (ICBCS) is a leading financial markets and commodities bank, driven to deliver the right outcomes for our stakeholders, clients, counterparties and markets. We benefit from a unique Chinese and African parentage and an unrivalled global network and expertise. We’re headquartered in London, with operations in Shanghai, Singapore and New York.

We’re a diverse and close-knit global team. We put people first, giving talented, self-driven professionals the flexibility, rewards and freedom to grow their expertise and realise their potential. Our vision statement, "Be Yourself, Succeed Together" underpins our drive for an open and transparent culture which values difference, enabling everyone to thrive whilst being themselves. We have an active E, D&I forum and we’re growing other employee network groups, including for women and neurodiversity.

We’re committed to the principle of equal opportunities. All applicants will be treated equally and will be considered on their merits and skills without discrimination.

What’s in it for you?

• Financial market-based pay based on skills and experience, discretionary annual bonus, pension contribution 10% (employee contribution 5%), travel insurance, life assurance and income replacement insurance.
• Hybrid working - the option to work remotely up to two days per week, depending on the role.
• Family - 6 months fully paid maternity leave and enhanced shared parental leave. Coaching for family leave returners and access to emergency care via My Family Care. Miscarriage and menopause policies.
• Wellbeing - private medical insurance, Bike2Work scheme, health and fitness subsidy, holiday exchange and an Employee Assistance Programme.
• Community - paid volunteering leave and Give As You Earn scheme. Vibrant CSR and engagement forums and fundraising for our charity partners.
• Development - a suite of opportunities to build the skills you need to excel in your role.

If you’re excited about becoming part of our team, get in touch. We’d love to hear from you!