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- Tasks: Support our eTrading platform, troubleshoot issues, and enhance user experience.
- Company: Join ICBC Standard Bank, a leading global financial markets and commodities bank.
- Benefits: Enjoy hybrid working, competitive pay, and generous parental leave.
- Why this job: Be part of a diverse team that values your growth and unique perspective.
- Qualifications: Experience in eMarkets support and strong problem-solving skills required.
- Other info: Participate in an on-call rotation and contribute to knowledge management.
The predicted salary is between 42000 - 60000 £ per year.
Join to apply for the eTrading Application Support role at ICBC Standard Bank Plc
Join to apply for the eTrading Application Support role at ICBC Standard Bank Plc
Digital, Data, and Innovation are responsible for implementing, maintaining, and supporting effective and efficient information technology solutions for ICBC Standard Bank PLC (ICBCS). DDI personnel use a combined in-house / outsourced approach to deliver and maintain critical systems used by the Global Markets business. It comprises of Run-the-Bank (RTB) team that specializes in production maintenance and a Change-the-Bank (CTB) team that specializes in project implementations.
What you\’ll be doing
We are seeking a talented and experienced eMarkets Support person to join our team. In this role, you will be responsible for providing functional expertise for our primary FX and Precious Metals eTrading platform smartTrade and additional client facing and internal user trading applications.
You will collaborate with cross-functional teams and end users to troubleshoot issues, vendor engagement, implement and regression test configuration enhancements, perform functional and administrative changes that affect business logic and optimize the performance of the platform.
The ideal candidate should have a strong background and experience in eMarket systems at both a technical level and a business level for FX and Precious Metals, possess excellent problem-solving skills, be able to communicate clearly to Front Office users and be able to work in a fast-paced environment.
- Platform & venue configuration: manage and maintain configuration across all supported venues and systems, ensuring optimal performance and compliance with business requirements
- Application support: provide expert-level support for the eMarkets platform, responding quickly to issues and service requests in line with ICBCS governance standards
- Business engagement: act as a liaison between IT and front office teams, translating business needs into configuration actions
- Operational resilience: ensure system robustness and contribute to business continuity planning
- Knowledge management:
- create, maintain and update working instructions and documentation
- ensure knowledge capture and transfer is a mandatory and ongoing function of the role
- contribute to a centralised knowledge base to support team learning and operational efficiency
- Testing & change management: participate in functional and user acceptance testing (FAT/UAT) for projects impacting eCommerce IT
- Callout & support expectations: participate in an on-call rotation to support critical issues outside of business hours
What you\’ll need to be successful
- Experience in eMarkets Support or a Client Services role.
- Knolwedge of routing logic, venue prioritization and latency sensitive configurations for optimal execution.
- Proficiency in user access management including roles, entitlements and trading permissions.
- Confident communication skills facing off to front office sales & trading desks and business stakeholders and articulate their requirements into actions.
- Good working knowledge of FX and Precious Metals trade processing, trade types, and straight-through processing.
- Strong knowledge of 3rd party trading and market data platform providers such as Bloomberg, Refinitiv, TT and Ffastfill.
- Familiarity and experience with API integrations, FIX onboarding and web services.
- Strong analytical and problem-solving skills with the ability to diagnose and resolve issues.
- Self-motivated and able to work independently as well as part of a team.
- Attention to detail and the ability to prioritize tasks in a fast paced environment.
Preferred Skills:
- Participation in release cycles including configuration testing, deployment and rollback planning.
- Understanding of the regulatory environment and impacts on eMarkets.
Why should you join us?
ICBC Standard Bank Plc (ICBCS) is a leading financial markets and commodities bank, driven to deliver the right outcomes for our stakeholders, clients, counterparties and markets. We benefit from a unique Chinese and African parentage and an unrivalled global network and expertise.
We\’re headquartered in London, with operations in Shanghai, Singapore and New York.
We\’re a diverse and close-knit global team. We put people first, giving talented, self-driven professionals the flexibility, rewards and freedom to grow their expertise and realise their potential.
Our vison statement, \”Be Yourself, Succeed Together\” underpins our drive for an open and transparent culture which values difference, enabling everyone to thrive whilst being themselves. We have an active E, D&I forum and we\’re growing other employee network groups, including for women and neurodiversity.
We\’re committed to the principle of equal opportunities. All applicants will be treated equally and will be considered on their merits and skills without discrimination.
What\’s in it for you?
- Financial market-based pay based on skills and experience, discretionary annual bonus, pension contribution 10% (employee contribution 5%), travel insurance, life assurance and income replacement insurance.
- Hybrid working the option to work remotely up to two days per week, depending on the role.
- Family – 6 months fully paid maternity leave and enhanced shared parental leave. Coaching for family leave returners and access to emergency care via My Family Care. Miscarriage and menopause policies.
- Wellbeing – private medical insurance, Bike2Work scheme, health and fitness subsidy, holiday exchange and an Employee Assistance Programme.
- Community paid volunteering leave and Give As You Earn scheme. Vibrant CSR and engagement forums and fundraising for our charity partners.
- Development a suite of opportunities to build the skills you need to excel in your role
If you\’re excited about becoming part of our team, get in touch. We\’d love to hear from you!
ICBCS has appointed Robert Walters Outsourcing (RWO) to manage its recruitment process and Preferred Supplier List (PSL). Unsolicited CVs sent directly to ICBCS or its staff from non-PSL agencies will not be accepted and no fees will be paid for such submissions.
Seniority level
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Seniority level
Mid-Senior level
Employment type
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Employment type
Full-time
Job function
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Job function
Information Technology
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Industries
Banking
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eTrading Application Support employer: ICBC Standard Bank Plc
Contact Detail:
ICBC Standard Bank Plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land eTrading Application Support
✨Tip Number 1
Familiarise yourself with the specific eMarkets platforms mentioned in the job description, such as smartTrade. Understanding how these platforms operate will give you a significant edge during interviews.
✨Tip Number 2
Network with professionals already working in eTrading or application support roles. Engaging with them on platforms like LinkedIn can provide insights into the company culture and expectations, which can be invaluable during your application process.
✨Tip Number 3
Brush up on your knowledge of FX and Precious Metals trade processing. Being able to discuss trade types and straight-through processing confidently will demonstrate your expertise and commitment to the role.
✨Tip Number 4
Prepare to discuss your problem-solving skills in detail. Think of specific examples where you've diagnosed and resolved issues in a fast-paced environment, as this is crucial for the eTrading Application Support role.
We think you need these skills to ace eTrading Application Support
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and requirements of the eTrading Application Support role. Familiarise yourself with the key skills mentioned in the job description, such as experience in eMarkets support and knowledge of FX and Precious Metals.
Tailor Your CV: Customise your CV to highlight relevant experience and skills that align with the job description. Emphasise your problem-solving abilities, technical expertise, and any experience with trading platforms or market data providers like Bloomberg or Refinitiv.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Use specific examples from your past experiences to demonstrate how you meet the qualifications and can contribute to the team at ICBC Standard Bank Plc.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects attention to detail, which is crucial for the eTrading Application Support position.
How to prepare for a job interview at ICBC Standard Bank Plc
✨Understand the eMarkets Landscape
Familiarise yourself with the FX and Precious Metals trading environment. Be prepared to discuss your knowledge of trade processing, trade types, and how straight-through processing works. This will demonstrate your technical expertise and understanding of the role.
✨Showcase Problem-Solving Skills
Prepare examples of past experiences where you successfully diagnosed and resolved issues in a fast-paced environment. Highlight your analytical skills and how you approach troubleshooting, as this is crucial for the eTrading Application Support role.
✨Communicate Effectively
Practice articulating complex technical concepts in simple terms. You’ll need to liaise with front office teams, so being able to translate business needs into actionable steps is key. Clear communication can set you apart from other candidates.
✨Demonstrate Knowledge of Regulatory Standards
Be prepared to discuss your understanding of the regulatory environment affecting eMarkets. Showing that you are aware of compliance issues and their implications on trading platforms will reflect your readiness for the role.
